Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! data not working I followed the steps

data is not working and yes I do have data and yes I followed the steps for my android phone to connect to public mobile

Problems Porting

My son opened a new account for me yesturday and it doen't look like the number port occured. Can a moderator please respond to the private message I sent.

Resolved! NEED A MOD: Account Suspended

Hello, I need to request a Mod's help to look into my wife's account. We forgot to update her CC and now I'm not sure why the account won't reactivate after updating the CC info.@Luddite @srlawren @CS_Agent

Issue with rewards?

Hi all,Im having an issue with service and payments.My payment was due yesterday through auto pay (I have the $120/90day plan). $120 was charged to my account but my account had a notice saying it was suspended. I have a total of $21 of rewards that ...

over charged?

so I went out with my mom to make a public moblie account at a booth in the mall, and piad while I was there, the 44$, 30 for my plan and 10 for my sim card, but when I looked at my bank account, it says that public moble has taken 33$, and the booth...

can't send private message

trying to setup a new line, but couldn't login to account...try to reset password, but got the following error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabledthen try to send private message to admin, but apparently i reached the private message ...

Resolved! problem sim card - iMessage problems

bonjour, je suis en Ontario et depuis 2 jours mon numero de telephone me donne le code de l'autralie 61 genre 61 3 ====== et je les remie a zero et il me donne encore se numero. alors j ai changer la carte sim, je nes pas mie un apple id et meme chos...

Resolved! Can I cancel a scheduled plan change?

I'm on auto pay. If I change my plan, but set it to start on the renewal date, can I cancel that plan change before the renewal date occurs? If so, would my current plan renew as is and not lose any special bonuses I currently have? Thnaks.

Data usage

Hi, l'm in Quebec. I have a 90 days plan with unlimited provincial call, unlimited international text, 6GB data plan. If l go to Toronto for 3 days, can I still use the data? If not, what is the best solution ? l only need data. Call and text are no...

Activate a new sim card with mobile number

Hi, I have activated my account but my sim card did not register. How do I program my cell number to the new sim card?

Resolved! How to activate phone number/account without paying for full 3 months

Please help! I switched from PM to Koodo when the $40 for 6GB plan rolled out just about a month ago. However, I didn't port over my original PM phone number to Koodo immediately as I needed my number for some work reasons. My PM plan just ended yest...

incapable d'entrer dans mon compte et prendre no no mobile

Bonjour! j'ai entrer le no de carte sim. et mes coordonnees et quant eu temps de choisir mon no de mob.j'ai tout perdu. incapable d'entrer dans mon compte et etre activer et choisir mon forfait, MerciMonik

I have used up my data, can I top up my data for just this month and if so how?

I have used up all my data before the next cycle. I am trying to find an option where I can just top up my data for the rest of the 4 days but can't seem to find an option to do that. Can anyone help? Thanks!

how do I change my.plan

I have money on there just need to change it

My data doesn't work

Hello, I am with the 35 dollars 1GB 3G plan right now, I was able to make phone call and text, but somehow the data doesn't work, could someone help me with that? Thanks Fatima

Locked out of my account

Hi, I have been locked out of my account and told to contact Public Mobile to unlock it. Please help! @Moderator_Team

How can I get my data after I used up mine

I paid $10 add on data when I saw 95% usage of my data. But seems it didn’t work. The $10 goes to my balance. Now my data is used up a week before the auto pay date. And I submitted a payment for another 90 days. What can I do now? I’m afraid I will ...

Paid before the auto pay.

I submitted the payment before the auto pay due date. Will it be charged twice in the auto pay date?

Data Meter Accuracy

I went into my account this morning to see whether the latest round of community rewards have been awarded yet. To no surprise, payments have been made. I digress. While in the account, I decided to check the data meter for agreement with usage me...

WORST SERVICE EVER!!! PLEASE READ. NEED HELP!

There is no way to talk to somebody and have problems resolved? WTF! Public mobile didn't take my autopay payment out on time. My phone service shut down. At a bad time. I needed my phone to work. I mashed away while I drove and the useless 611 s...

NO $8 Text Only for 10 Days option available!?

Like, the dark blue box with 4 main sections "talk", "text", "data" and "US Roaming Bundle" has no options listed under "Text". I just finished 10 days and need another 10; what gives?!

Auto-pay not acknowledged, charged twice.

Hello, My dad’s PM account has autopay set up, however, his phone number stopped working at the start of new cycle. I logged into his account and it mentioned that he did not pay his bill despite autopay working flawlessly until now. I made the payme...

NO SERVICE ON MY PHONE

My paymet was taken out of my acctount today but i do not have service.can anyone help me out plz

Resolved! Cannot receive calls! HELP!!

Hi, Just joined Public Mobile and finished registration and transferred my existing number. I'm able to send out calling calls, but it seems like I cannot receive incoming calls. PLEASE HELP!!

I heard Koodo is Rolling out the VOLTE, and WIFI Calling, Hopefully Public will enjoy as well

I hope Public will eventually be able to Fully enjoy and experience the same peripherals Koodo is also experiencing. Public shouldn't be Second Best Or Second Class

Resolved! Not Receiving 6 digit Pin text

Trying to activate a new account. Sim was registered in store. When it says it’s going to text me a six digit pin, nothing comes. Ideas? Help please.

Resolved! New 40$ plan for old customers

i have been with public mobile for 8 years if I transfer my plan for 40$ plans am I eligible to get loyality and auto pay rewards ? How much it going to cost me then ? Could you please reply ? Called customer service waited 30 mins no customer repre...

Not receiving

I have not received my SIM card after 2 weeks. Where is it

I Need help making a payment for my fathers phone.

My mother passed away, so the ownership of the cell phone that my father uses was transfered into his name upon her death. I am an aurthrized user on the account. My father does not have a bank account or any credit cards.. long story, so I have had...

Re: Messaging Moderators

Im currently trying to change pho e number but it keeps saying failed I refresh the list and try each and every one of them and it repeats the fail message

Community

Forum Posts