[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No Sim Error
Hello, I have been with Public mobile for a couple of days now and all of a sudden, I am getting an error that my phone cannot detect the SIM card. Is there any fix for this? I have an iphone SE.
How add a credit card for auto pay ?
Hello , I added a credit card number for autopay now I want to delete that credit card Num and add a new one but I cannot remove the first credit card number. At first, it appears as if it was removed, but when I want to add the new number, the old o...
Can't sign up for Self Serve
Hi there, I have created a public mobile account and cannot set up my self serve. Neither my email address or public mobile phone number register as valid. I have a working public mobile phone number. Please contact me @ [email protected] to help me re...
Data runs out.
My data has 95% used. My plan is still a week before expiring. Can I buy new monthly plan or do I need to buy add on?
Cant register
Whenever I try to activate my sim, it says that I have not added enough information or something is wrong. I have double checked and tried multiple cards and is still not letting activate my sim.
iPhone shows 4 grey bars- no calls in or out but phone doesn’t say no service
This is so strange.im connected to WiFi data. The iPhone 6 doesn’t say no service but I don’t have any bars. At first glance it looks like I do have bars but it’s none.i missed several calls but my phone doesn’t say I missed any calls.i also can’t ca...
How to properly register for community and get rewards for posting
When you sign up for the community you must use the same email you registered with public mobile to be eligilble for rewards fyi.
Resolved! Some retailers are refusing to sell unactivated SIM cards
@CS_Agent I have heard from some of my referrals that some stores (ie. Walmart and WOW Mobile kiosks) are choosing not to sell SIM cards when the customer does not activate it at the store. What happens then is the referral bonus is lost. Are retail...
Difficulty in changing plan 902-300-7479
I have asked twice and clicked on plan change to add unlimited text with unlimited provincial talk paid up twice to top up the balance, nothing has happened.It is very difficult if you cannot communicate with a person directly.
account access
can't access my account. I need it resettled
Activated at home - London Drugs credit
Just activated my account with Public. Bought a SIM at London Drugs so from what I see, I need to get someone to give me the 20$ credit. I have a picture of my reciept. Could someone please help me? Thanks. @CS_Agent
Resolved! Where can I find a Public Mobile kiosk in Windsor?
I'm not from this city and sorry for the newb question I tried google and the website but the information is not available.
2504:Your balance is too low
Hello thereWhen I switched my plan with Public Mobile to receive more data I instantly started to receive an error when sending MMS messages, stating that MMS is not supported/server error, and then receiving messages sent from the other person, with...
billing date is set at Dec 31 1969 new set up not working
I just set up my phone with public mobile and I cannot text or phone. I am wondering if it's because my account information shows my next billing date as Dec 31 1969
Resolved! Call drops / outage page?
Hello, I'm in Guelph ON and this afternoon I've had constant call drops. I'm in my usual location (my home office), and calls are dropping within a few minutes. For example, I joined a usual conference line and I was disconnected after 2 minutes. Th...
CSR takes too long, looking for new plan
Any recommendations on a plan that's better or equivilent to the $120 for 90 days for 12gb of data plan?I'm sure the mods are working as hard as they can, but this is the 3rd time something like this has come up, first with mad disconnects, the secon...
Moving abroad for 3 months - can I just disable autopay, and re enable it once I get back to Canada?
Hey Guys I'm travelling abroad for 3 months commencing mid-august and my 3 month cycle for my plan is august 2nd. Can I just disable autopay and not pay for service for those 3 months? Is there a limit to how long my phone number will stay with pub...
unable to access mobile data
hi!i am pratap hamal, i have recently bought the sim card of TELUS and plan of 40 dollar.i have activated my sim card but could'nt connect the mobile data. So could you pleasekindly help me about accessing the mobile date on my mobile No xxx xxxx xxx...
Resolved! MMS error??
Hello all. Today I started to receive an error when sending MMS messages, stating that MMS is not supported/server error, and then receiving messages sent from the other person, with the text reading "2504:Your balance is too low".... Anyone have any...
Porting back to PM with number used previously with
I was with Public Mobile last year and I am returning. Is there any problem with porting in a number that I previously used with PM. I know that there were problems before
do I get charged for texing 5132?
I was forced to send a text to 5132 in order to stop pm from spamming me, do I get charged for sending the unsubscribe text?I do not have unlimited texting plan.
Resolved! Number has not been ported
Signed up with PM at London Drugs just yesterday evening and looks like my number hasn't been ported over yet. I cannot sign up self-serve as it says my number is invalid (probably because it hasn't been ported) but I still got messages from Public M...
Retrieving text messages from lost phone in flight mode
Hi, I lost my cell phone while camping (phone was in flight mode) and have to get a new sim card to put in a new phone. Can I retrieve text messages sent to my old sim card while it was in flight mode when I get my new sim card? If so, how? Also, c...
Resolved! No incoming calls or Voice mail
I tried to transfer over my Telus phone number and can't get incoming calls or voicemail now. It shouldn't take days to hear back from the mods. How about adding more mods? Frustrated to say the least.
password
I forget my password and secret question
Purchase PM Voucher using PayPal
Hi all, I just want to share that I found a website that lets you purchase PM vouchers using PayPal and other payment methods.Here is the site: https://www.recharge.com/en/canada/public-mobile-top-up I have not used it myself, so until someone confi...
Cannot Use Internet
Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!
Resolved! Missed My Payment By Minutes - No Plan Showing In Plan Details !! Help!
Ugh... I have the November 2016 promotion that autorenews (12GB, 90 Days, Unlimited Province Wide) every 90 days at $120+taxes - Today was/is my payment date and I just got a message at 12:02pm from Public Mobile that my payment didn't go through. I ...
Paypal and Online interac options DESPERATELY NEEDED!
Alright, i have read in other posts that paypal and online interac (bank transfers) "may become options in the future, stay tuned"....... those posts are from last year so what's up? What's happening in regards to this? It is really NOT FAIR to have ...
