Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
lately I have gotten a few of my calls going directly to the voicemailthe phone never rang and there is no missed calland then there notifications of me getting voicemailwhat could be the problem?I am in the same location as before (its not like i wa...
When accessing the self serve site "https://selfserve.publicmobile.ca/" within the chrome browser (Version 62) the following alert appears in the console:The certificate used to load https://selfserve.publicmobile.ca/ uses an SSL certificate that wil...
I have noticed several people lately asking for PUK unlock codes. I know the mods can retrieve them by sending the sim card number to them. I was curous however, could one just buy a new sim card and pop it into the phone? woud this bypass the nee...
I'm happy to note that you can have your phone unlocked at no charge by your provider as a result of a CRTC ruling made a few months back with an effective date of Dec 1, 2017. I've had two phones unlocked now with no issues. Yay!
Hi,I am a current PM customer using a Nexus 5 phone that works fine. I just put my SIM card in a new phone (ASUS Zenfone 3 - ZE552KL-S625-4G64G-DB) to begin using it last night and I was only getting intermittent reception in an area where I get exce...
Sales person suggested that I do not go with Public Mobile, he suggested Koodo. He stated that Public has dropped calls. People are leaving Public and going to Koodo. He further stated that my friend should stay with Koodo. Any other person had thi...
Hi dear moderator_teamI have huawei G700-U10 mobileI put my sim cart on it but my phone could not find public mobile carrier , I wanted to fix it , I enter pin in security settings more time and my sim locked, and I need puk 1 how can I fix it??2 h...
Having the same problem put $49 on and won't reactivate
Hi,I just signed up with Public Mobile and my voice mail is in French. I can't even go in to set it up. Can you help
Hi,My situation is I cannot activate my simcard. Last time I tried to activate my simcard, the website pop up an error message saying that I have to refresh the web page after I finish step 2(phone number). Please help me to activate my simcard and p...
Hi my phone number is.I am trying to login to my account but I can't. my email address is or I am using my both email but I forgot which one associate to my public mobile pls confirm it to me.i have an issue with my data when it reach to 2 gb I can't...
Hi! my pulic mobile No is 647 xxx xxxx. I have forgot my account user name and Password. How can I reset my user name and password? Please help me. Thanking you. Regards.Manivannan.Y
my plan was 25 dollars each month and when i use my payment voucher it says i have to add more
Hello! My plan expired December 4th (yesterday). I wanted to pay for my next 3 months; however my balance states that I have $0 amount due. There is nothing to "pay off". In addition to this issue, for some reason my credit card information does not ...
Hello therehere's hoping a Public Mobile Mod sees this, but I was wondering if it was normal to charge $80 for Activating the SIM card? I went to a guy in my city who's store was listed as an OFFICIAL Public Mobile store on Google Maps because I want...
Hi there, Can someone contact me to help. I get locked out and tried so many time to send private message to MOD. But there is no compose page or something. Instead, the page just showed as Private message.... where do I compose the message? Thanks ...
Hello! Can a moderator please PM me about a card verification issue I am getting? I've tried a different machine and diffferent browsers, but I cannot complete payment for the plan I want Thanks! Tim
Hello , I'm on the talk and text plan with an iPhone 6 and iPhone 5. I had to turn "cellular data" on to get picture text messages working. I've always left it off in the past to not have any accidental data charges. If I'm not signed up for a data p...
1) I just purchased an add-on while I have another add-on still activated. They replaced my previous add-on which had remaining data. Is this a bug or is it supposed to happen? 2) If you purchase an add-on while you are on a monthly data plan, will t...
Last Month on Nov 5 I received a text message "Your plan did not renew because we did not receive your payment". I have been on the 90 day $135 plan auto renew. I did not know what was hapenning and then anytime i tried to make a payment, it would no...
my friends wanna transfer his plan to PM. but there is no good deal for this fall 2017. i did not see any deal like 12G/120dollar for last year. Does PM have new promotion this December 2017? welcome reply..
Been a PM customer for several years now. I've never had a problem with the auto pay system. My credit card info is up to date and hasn't changed. Just received a txt message today: Public Mobile here. Your plan did not renew because we did not recei...
Help @CS_Agent, I tried to unlock my phone and now it needs the puk number.
Hi, there, Because my plan is unlimited talk to US, I am wondering if I add $15 long distance 400 mins add on to my acount, when I make a call to US, does it charge my 400 mins first or it is on my unlimited talk to US plan? I think it shoule be on m...
I removed Autopay from the account yesterday and today (coincidentally?) text messaging has stopped working. The phone has been fine on Public Mobile for almost a year now. Although, texting always breaks for 24 hours when returning from US roaming...
I top up my plan and amount due says $45 and also changed my plan. My phone should work but it’s not. It also says my plan is getting expire on jan 3.
My credit card is expiring soon and I am trying to update it, however it is not letting me. I have tried two cards and both says that it is unable to be acepted and tells me to contact my bank. I have done so as well, but they said that it is the w...
I inserted the SIM card and did not get service. I assume the service is the same as TELUS? Please help!!!
We set up an account but didn't check off all the appropriate boxes.Now we've gone back in and added our data and text and calls but it says the plan won't change for 30 days. How can we expedite this process and get our plan changed immediately so w...
the title says it allnot enough staffsometime you have to wait over 24 hours for an answerno online presence (chat)got a mod to open a case for my issue and my case was closed without letting me know seems like they don't even have 10 employes to cov...
