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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Get 4.5 GB at 3G speeds for $40! OR Get 5.5 GB at 3G speeds for $45... Before my SIM Card Arrives?

I ordered my SIM Card via the PM website; it will take a few days to arrive. Is there a way to still get in on the "4.5 GB at 3G speeds for $40! OR Get 5.5 GB at 3G speeds for $45" Promo before it ends, (that will be before the SIM Cards arrive)?

Can't login, forgot password not working.

Hi there, I've forgotten my password, but the password reset doesn't seem to be working. I've sent a DM to the mod team, but I haven't gotten a reply yet, is there anyone I can DM in particular? Any help would be appreciated.

Resolved! Unable to reset password for My Account. Please help.

@CS_Agent: I am unable to reset password for my account. The Email ID is [email protected]. Will you kindly help me to reset my password?

Sudden drop in reception covereage in both Montreal and Toronto

Hello, trying to debug an issue,I've noticed a sudden drop in service quality (constant dropouts, no signal in outdoor areas) in what I would consider metropolitan Toronto and Montreal. The issue began roughly 3 weeks ago, out of the blue.Are there k...

Trouble resetting password

Stolen Phone: Need IMEI for police report

I lost my phone on my last trip. I have already suspended the service but the police need the IMEI number to match when they try to recover the phone from who stole it. I can't log into my gmail as the two step verification requires I enter a code th...

Bell and Rogers at it again

Just saw some tweets from MobileSyrup. Bell is increasing data overages to 10¢/MB effective immediately for new subsubscribers, and Rogers is ending their free six month free Spotify Premium subscriptions, and the NHL offering. Bell is making our $3...

When and How to Suspend or Place an account on Hold (Extended absence, etc)

Much info and other pseudo answers elsewhere on this site are incomplete and confusing... what is correct info? (see next post below and click Accept Solution if it helps you)

Resolved! Group SMS

Hi, Does anyone use group sms and if so what app do you use? I use and android phone and have trouble using group texts sometime. It's not that it doesn't work; it works perfectly however the conversations do not necessarily stick in a single thread...

Non registered sim

Purchased a mobile Sim aand plan today. Sim is not registering. Phone is unlocked and Sim has been tried in 3 different unlocked phones. Purchased a new Sim just want to know how to transfer my account to the new Sim as I don't want to lose already ...

The data not working in my phone

Hi, i just activated my SIM card, and the data is not working on my phone.

Lost cell phone how to lock it

TRYING TO ACTIVATE THE PUBLIC MOBILE SIM

HI Well I have Public mobile sim used for a month now I have registered my sim aswell for the online option to use but when I am trying to get the plan online its showing that my sim card numer is not valid give me the solution to Recharge my sim car...

Resolved! Can I pay for 2 different phones on the same credit card and still get rewards for both phones?

Resolved! Attempting to port from Bell

I think I activated with Public Mobile today and ported over the number from Bell. On the phone I can make outgoing calls and use data, but I cannot receive calls or make/send texts. When someone calls this number it immediately goes to my Bell voi...

Resolved! Porting over from Telus

A friend of mine who I'm referring is going to port over from Telus. I know its been mentioned in the community that she would have to choose a new number first and then contact a moderator if she's porting from Koodo or PC mobile. Does the same thin...

Resolved! Will I lose my monthly referral credit if I port in a new number

Hi everyone, I'm a new Public Mobile subscriber and new to the community. I have a question regarding a referral. If I refer someone with the current number I have (I chose a new number when I activated) but will port in my own number later on, will ...

Locked out

Hi is there a moderator out the @Moderator_Team so I can get into my account?

I'm encouraging a friend to join PM, but worried SIM won't arrive before 9th

I'm encouraging friends to join - especially with the amazing deals right now, but I'm super concerned their SIM won't get here by the sale end. Is there any way to "pick a plan" when ordering SIM? They are very interested!

Resolved! Will the new plan rollover if it's after the 9th?

So, my plan expires on July 17th, and I told it to switch to the new 5.5gb plan. It said it was going to - but I noticed that it expires on July 9th. Will this change grandfather over, since I did so before the date? Or, will I have to lose that week...

VISUAL VOICEMAIL

Hi,I wonder if Publicmobile offers Visual Voicemail for iPhone users? Best,Rafaa

Porting with a twist

Hello, I requested a port on Saturday June 30/18 to Freedom. It still hasn’t occurred. The twist is my PM account has disappeared and my PM sim has no service. So I have no access to anything PM related. I have no idea what happened is happening. ...

My phone shows it has data/LTE but not sending/receiving. Only on wifi

Was working 100% fine, ran out of data a few days early so added more on using the website. I can see that its working, I have LTE registered and displayed at the top but nothing happens. SMS and phone calls are OK still.... 911 issue for me.

Data used up, but actually didn't? Unfair restrictions need to be lifted NOW

I have a 90 day plan where i get 12gb for the three months (4gb a month) and well, this month was heavy with data and got a txt message from public mobile stating my data is almost used up. I found this a little odd, since I couldn't figure out how i...

Cancelling service & Refunds

Hello,I signed up with PM last week, however was having issues & wasn't able to speak to anyone so I've since went back with my carrier. PM has since withdrawn payments from my credit card. I am requesting a refund asap. thank you

No Internet on Iphone 7S

Hello all, I recently ported a number and everything is working fine. Then a couple days ago, internet on phone just randomly went away. I checked my usage, I still have plently of data left. I tried rebooting a couple of times, checked all relevant...

How to end my service?

Hi, @CS_AgentI will be back to China and will not come back again. Now I would like to end my phone services, what should I do? Many thanks.

add-on mobile and website problem

I purchased an 8 dollar texting add-on for the states and canada wide using the website, it did not activate on my phone. So i went on my phone topped up with 20$ and tried to purchase another texting add-on using the phone service. my 20$ disappeare...

Looks like I'm calling from Malaysia but I'm in Vancouver

Whoever I call doesn't pick up the phone these days because it shows on their display that I'm calling from Malaysia so it looks like spam to them. But I'm in Vancouver. Sometimes it also shows New Westminster. The country code for Malaysia is 60 and...

Transferring number from Shaw Home Phone

I transferred my shaw home phone number to public mobile last night and it went through perfectly fine. But for some reason the shaw home phone is still active with the same number. As of right now, any calls I make to that number, go to my home pho...

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