[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Use Telus sim for new activation on PB?
I am referring someone that has Telus, can they use their sim and if so is the activation code printed on the sim?
Error when checking eligibility for porting number.
Hello, I just signed up in store with the plan to switch from Koodo to Public Mobile. I was advised I needed to sign up with a new number and when I got home I would be able to port over my original number. When I login and go to change number and ch...
Resolved! Voice mail - how many rings before going to voice mail?
I'm trying to find out as much as I can about PM before switching. I searched and found out that the voice mail feature can not be disabled, however one can use the Holidays mode(or option 6) so that callers can not leave a voice message! Is there op...
Resolved! Store activation - what are the MUST have (NOT changeable) info needed?
Since PM is a prepaid service, other than paying for the first month of service/plan, does one really need to provide any info other than selecting a phone number? Also are all the info provided changeable later in the "self serve" account management...
Re: Activation failed
I just tried to activate my SIM. Looks like it went through online but when I turned my phone on with the PM SIM card in it, its not working. I am porting my number over from another provider.What do I do now???
Changing My Plan
Hi, I have just tried to change my plan from $52 to $30, but it asked me to pay first as soon as i paid it deducted $52 for 30 days. I dont need it for another 30 days. Please someone help me to convert to $30 package and my remainder money be back t...
lost data?
i was msg'd that my data was 75% used and 2 minutes later I was meg'd telling me I was 95% used. This has happened before, what gives, who can I call to correct this?
Data Roaming / Data Top Up Mixup!!
Hi there, I purchased a US roaming package before leaving Canada - 1gb initially. The other day (still in the US), I ran out of data so naturally, I went to purchase 1gb again to top up. Today I noticed my data roaming still wasn't working so I went ...
Resolved! PM carrier name in iPhoneX lock screen
Recently joined PM from Fido, noticed a better ping and sometimes faster website load at some indoor locations (with 3G plan). I also noticed that the carrier name is kinda cut out in the lock screen. Is there anyway to avoid this?
Locked out of self serve? How to contact moderator?
I’m locked out of self serve, the link to reset password isn’t working. I need to contact someone to reset it for me. Help please !!!!
Resolved! Data only sim. Is it really that simple?
Completely new to Public Mobile. Can I just walk into Wal Mart buy a $10 sim, go online, and pick a custom 30 day data only plan? Will I be committed to any extra fees or contracts? Can I just cancell this whole thing at day 28? Hoping to use this fo...
Walmart Rep Refusing to Sell SIM without Activation
Store: WalmartLocation: Islington & Rexdale (Etobicoke)Rep Name: Dhruv To take advantage of the $25 credit, self-activation promotion currently, I went to Walmart to buy a SIM only. The associate named Dhruv refused to sell me the SIM alone, even th...
International Text
Some of the plans list " UNLIMITED International Text and Picture Messaging", and I was just wondering if thats only from Canada, or if it also works whilst I am in another country sending texts back to Canada. Say if I'm in South America and want t...
Autopay won't work, account login reset email not sending
Hey @CS_Agent. I'm trying to reset my Public Mobile Self-Serve account password at the moment so that I can update my Auto-Pay information – the credit card Public Mobile knows about is no longer active. But the account reset email isn't sending!This...
Auto Pay Not Working??
My problem is regarding Auto-Pay; it is set to automatically renew on July 25th but it refuses to. I tried to do a manual top-up; by replacing the payment info with several different visa cards. But I get this error message: "Unable to process this ...
payment
Greetings,My credit card had expired and now has been renewed. I changed the expiry date but the transaction is not going through. Any suggestions?
Resolved! US add on
Can I receive incoming Canadian calls if I am in America ( I’m on Unlimited Canada Call) Or do I have to purchase US add on
Service termination
I will be outside of Canada for at least 6 months so I wanna terminate my service, however, my Autopay just went through today and I want these fund to be refunded since I won’t need my service at the moment. Can you please help me get this resolved....
Resolved! Can you add Data add-on on the basic $10 plan? and if "Yes" at what speed?
Hi, We're thingking of switching two of our "Speakout" (by Rogers) pre-paid lines (only for emergencies) to Public Mobile's $10.00 basic plan and would like to be 100% sure that we can add 1GB data @ $30.00 to the basic $10.00 plan. We also like to k...
Account Suspended Notices - WRONG
Public Mobile really needs to get their act together. My account had been set to Autopay with a valid CC since I signed up. I also manually pre-paid the next months service [July 27th>].Yet this morning I still see - in bright orange - that my servi...
Really, Telus?!
I know this is a Public Mobile specific forum, but since Telus owns Public Mobile, I hope we never see any nonsense like this in the future: https://mobilesyrup.com/2018/07/26/telus-enrolling-prepaid-pay-per-use-subscribers-into-3-month-plan-on-augus...
Resolved! Reception Fluctuation
Hello! I just recently joined PM, and so far things are going well. But one thing that I noticed was that my cellphone reception fluctuates quite a bit, it's never really stable no matter where I am. I was wondering if anyone else has experienced thi...
Porting Number From Telus - Neither Sim Works now
Just bought a SIM card and activated and ported number during activaiton. Now both my PM SIM And Telus SIM have "No Service" when entered in the Iphone.I really do not wish to loose my phone number what has happened?
Sim Card is broken, just bought from Wal-Mart
Hi, I just purchased a sim card from wal-mart and ported my phone number from Koodo. I went through the forums and some of the trouble shooting and concluded that the sim card is defective. I tried it on my boyfriends phone and it does not detect i...
Resolved! No Sim Error
Hello, I have been with Public mobile for a couple of days now and all of a sudden, I am getting an error that my phone cannot detect the SIM card. Is there any fix for this? I have an iphone SE.
How add a credit card for auto pay ?
Hello , I added a credit card number for autopay now I want to delete that credit card Num and add a new one but I cannot remove the first credit card number. At first, it appears as if it was removed, but when I want to add the new number, the old o...
Can't sign up for Self Serve
Hi there, I have created a public mobile account and cannot set up my self serve. Neither my email address or public mobile phone number register as valid. I have a working public mobile phone number. Please contact me @ [email protected] to help me re...
Data runs out.
My data has 95% used. My plan is still a week before expiring. Can I buy new monthly plan or do I need to buy add on?
Cant register
Whenever I try to activate my sim, it says that I have not added enough information or something is wrong. I have double checked and tried multiple cards and is still not letting activate my sim.
