Difficulty setting up Voicemail

[aj22]

Strange situation here:

I have never set up my voicemail.  The first time I tried it was in French, and I cannot get in to change it to English.  I have tried to follow the solutions I found in other posts, but it didn't work for me.  I think this is because my voicemail has never been fully set up. 

Any one have some advice?

[will13am]

@aj22, this knowledge base post covers voice mail set up including how to change language.  Please give it a read.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...

[Anonymous]

Either that or possibly try resetting your voicemail password in your My Account. That might flip it to English.

[NDesai]

@aj22 Looks like your account was set up in French. You will need to send a private message to the Moderator_Team with your account info and they will change it from their end. They are gone for the day so expect a reply sometimes tomorrow.