hi @Falande
what add-on did you get?
try reboot the phone
and if you got data addon, make sure you got the correct one, Canadian data vs US roaming data
if you got Long Distance calling add-on , which one you got? there are different ones for different countries, and let us know where you want to call
if you got the wrong one, ask PM support agent to reverse the order. Submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
