Lack of response from an agent

[Rwdygrl]

I've put 3 tickets in to change my plan early and not getting response

[CSA_PM]

Hello @ Rwdygrl,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Rwdygrl 

I have escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Rwdygrl]

I appreciate that but the plan I have set for renewal doesn't give me the option to renew now and it isn't now in the shop options to get it again

[Chalupa_Batman]

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@Rwdygrl wrote:

I've put 3 tickets in to change my plan early and not getting response

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Hello @Rwdygrl 

You do know that Public Mobile is a self serve service and you can change your plan at any time yourself and it can start either immediately or at the end of the 30 sub. They will give you two options when you pick the plan you want. You don't need a CS Agent to help with that.

[Rwdygrl]

Yesterday and now another 3 hrs ago

[hTideGnow]

hi @Rwdygrl 

did you check the community inbox here?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and when did you put in the 3 tickets? Support agent usually reply within 2 to 4 hours