Out of service when calling number

[Glenna62]

• I have been trying to call a cell number and it keeps giving me the message that it is at a service. However, my best friend has no difficulty at all getting through.  The person I’m trying to call is having the same issue when she’s calling my number. This has never happened before I’ve been using my phone all day getting and receiving calls 

[hTideGnow]

hi @Glenna62 

this can be a problem on either side. I think both your friend and yourself should open ticket with the carrier (Easlink and PM)

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Glenna62]

It’s an eSIM. I tried using both with and without 1 in front of number. Reset network setting, turned off phone, toggled airplane mode, I have plenty of data and I can still receive and make calls. She can’t call me as gets code UM1 this phone is no longer in service and when I call her number I get same thing. My friend has no issue calling her or me but she is on eastlink

[computergeek541]

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@hairbag1 wrote:

@Glenna62 

well that's a new one. Have you tried restarting your cell ? Try that and also do a network reset. 

Another thing...test your Public Mobile sim in a different cellphone...(ignore this suggestion if using esim).

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There isn't any possible network setting that could cause the carrier to report a called number is out of service.   This is a Public Mobile issue, and it's actually not that unheard of a complaint.  I've had it happen a few times when calling other Public Mobile clients.  There was not obvious pattern to this and attempting the call again usually resulted in the calling going through fine.

[Chalupa_Batman]

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@Glenna62 wrote:

• I have been trying to call a cell number and it keeps giving me the message that it is at a service. However, my best friend has no difficulty at all getting through.  The person I’m trying to call is having the same issue when she’s calling my number. This has never happened before I’ve been using my phone all day getting and receiving calls 

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To me @Glenna62 it sounds like your phone isn't fully connected to the network. I'd suggest going into your settings and reset your Network Settings and then reboot your phone. If that doesn't fully work, contact a CS Agent to reset your network on their end as well. You will be required to have your phone off while they do it.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

Calling issue with just 1 particular number or with all numbers?

You tried reboot phone?  Try also call both with and without 1 in front of the 10 digits and see if it helps

[hairbag1]

@Glenna62 

well that's a new one. Have you tried restarting your cell ? Try that and also do a network reset. 

Another thing...test your Public Mobile sim in a different cellphone...(ignore this suggestion if using esim).