My mobile data is not working.

[Kamal8]

my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.

I have full mobile data on my account. There is no data limit set on my phone. I don't know why it is not working for me.

Please help me to fix this issue. 

[hTideGnow]

hi @Kamal8 make sure no other sim is showing up on the sim manager screen.  Disable all those others eSIM profiles

And check VPN screen and delete the VPN profile there 

Setting -> Connection --> More connection settings -> VPN

if that still does not work, try your PM sim card in another phone 

[Handy1]

@Kamal8  Maybe try reset network settings , or if possible try your sim if physical sim card in another phone? If same 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kamal8]

 My Data is full and i have same APN settings as you mentioned above. Still not working .

I turned off auto payment for a month because i was travelling. I turned it back on just few days before entering in Canada. Unfortunately data and calls are not working.

[Handy1]

@Kamal8  Have you used up your monthly data  bucket allowence ? Do you have data  turned on in  phone settings ?

also check APN settings 

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank