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iphone to android not working

darcy61
Great Neighbour / Super Voisin

it seems the people i cant text or call all have android phones and mine is an iphone. those contacts that have iphone i can text and call no problem

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @darcy61 

did you try Reset Network Settings on your phone?

try your sim on another phone as well

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437   

will13am
Oracle
Oracle

@darcy61 , make sure the default messaging is not set to iMessages.  

Handy1
Mayor / Maire

@darcy61  Make sure you have you have sms enabled on the iPhone , also make sure your IOS is up to date 

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