11-10-2024 12:55 PM
it seems the people i cant text or call all have android phones and mine is an iphone. those contacts that have iphone i can text and call no problem
11-10-2024 12:59 PM
hi @darcy61
did you try Reset Network Settings on your phone?
try your sim on another phone as well
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-10-2024 12:59 PM
@darcy61 , make sure the default messaging is not set to iMessages.
11-10-2024 12:58 PM - edited 11-10-2024 12:59 PM
@darcy61 Make sure you have you have sms enabled on the iPhone , also make sure your IOS is up to date