Hello. I did not changed anything (payment method the same), but my service is suspended and when I trying to activate - the system asking to pay full price (without 50% off). Is this a new method to kick subscribers with 50% off?
Two lines the same payment day, but different banks - no notifications about declined payments, but after I applied vouchers got my services back on both lines in few minutes. And I bought vouchers to other my lines (renewals few days later) funds de...
Hello. I had the same issue with 2 of 4 my family lines and my solution was following - Bought a pop - up voucher at Shoppers Drug mart on 9pm (you may find any vendor you want) and services got back in few minutes. Current promotion plan the same 50...
If you need a prompt solution (get your services back) - I suggest to use a pop-up voucher and then try to figure out with Support why it was happened. Just do not confirm subscription plan change
Hi. looks like your subscription is suspended due to failed monthly payment - try to pop up funds via voucher (it helps me). I suggest to do not update/subscribe to a new plan - you could loose you promotion rate.
Hi. I had the same issue few days ago. DO NOT subscribe to new plan - you will loose your promotion discount. I just went to Shoppers drug mart and bought a pop-up voucher for PM and apply them to my account - in few minutes got my services and promo...
