I cannot call any one receive any calls

[Thannuvelil]

I am struggling to resolve this issue. I cannot call any one or receive any calls. I tried restarting the device and followed all steps in the chat. It is useless. Need some help. 

[Thannuvelil]

Thank you for the support. I have a better offer from Rogers- I would rather prefer that instead of continuing with Public Mobile. Thanks

[softech]

@Thannuvelil 

The problem is a combination of 3G shutdown and the lack of VoLTE compatibility

While your Samsung Galaxy S10  has VoLTE, it is NOT compatible with PM's VoLTE network.  You can use the  IMEI checker on this page to confirm:  https://www.publicmobile.ca/en/on/get-help/articles/volte 

Since your phone is not compatible with PM's VoLTE, your phone has been using 3G for voice, but is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work. 
If you are unsure whether a particular phone will work, share the model here and we can help

[Thannuvelil]

This is a Samsung S10 Phone. I am not a new customer, but I am in Manitoba.

[slusagm]

@Thannuvelil 

are you in Manitoba? what phone do you have?

[Chalupa_Batman]

Yes, the chat can be unhelpful at times.

There are several factors here. Did you recently port to Public Mobile? Are you a regular customer who's been here a while and it just happened? If you are in Manitoba, the 3G network is being taken down. You'd need to upgrade to a 4G phone. The more details you share with us, the better the rest of the community members can help you.