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already subscribed, bought esim and plan

starbucks35a
Great Neighbour / Super Voisin

I bought a plan and esim via the website but on the app once i sign in, it wants me to rebuy a plan

2 REPLIES 2

starbucks35a
Great Neighbour / Super Voisin

thank you will do

will13am
Oracle
Oracle

@starbucks35a , activation completion must be done on the mobile app.  The activation process could be stuck in a loop.  Please use the link below to send a PM to support for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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