Still charging me after canceled service

[jiaopeiwu]

Hi

i I was still be charging every month after I canceled service from April /2024

[hTideGnow]

hi @jiaopeiwu 

yesterday, they were really busy with the voice trouble.  So, write them again today for update

[Sansan]

They respond once message is available to them. They usually respond within 30 minutes  to an hour, but could be longer. I anticipate that they are quite busy as of yesterday.  Just keep checking your inbox after each 30 minutes. 

[jiaopeiwu]

I send messages but no body answer me, does  it take 24 hours to reply me every time ?

[hTideGnow]

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@jiaopeiwu wrote:

This is my message box, how do I contact 

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HI@jiaopeiwu 

the link above is just your inbox.  To contact PM support agent, you should use this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@jiaopeiwu 

Your message box is on your avatar top right and under Message.

[jiaopeiwu]

This is my message box, how do I contact 

[jiaopeiwu]

Should I send message from the message box? But who should I send ? 

[TheSterlinger]

@jiaopeiwu  use the link below to contact public mobile directly to review. 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sorry that's to view response.

To send below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437