08-20-2024 02:52 PM - last edited on 08-20-2024 02:54 PM by computergeek541
08-20-2024 05:01 PM
08-20-2024 02:56 PM
@Summersidewick sorry when you signed up you should have noticed it says no live telephone representatives
Only messages. All self serve. You do it yourself.
Or use the chatbot orange bubble to create a ticket and someone from Public Mobile will message you back .
This community of customers like yourself can help to offer advice and solutions.
What can we help you with today?
08-20-2024 02:54 PM
Generally there is no such option. You have to open ticket with PM and they will reply via community message. Only on very tricky issue that they will have a tech to call you
So, start with ticket first and maybe they can help
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and of course, you can tell us your problem and maybe we can help too
08-20-2024 02:53 PM
@Summersidewick wrote:I would like to talk to someone on a phone
Sorry, but Public Mobile does not provide customer service on the phone. To contact a customer support agent, a ticket needs to be opened with the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html