Payment

[LA10]

I am on an autopay monthly plan consisting of two phones . One has been charged but the other hasn’t I am able to make calls , but my wife cannot make or receive calls on her phone . I submitted  another payment to public mobile but she still can’t make calls 

[softech]

@LA10 

for the account able to make calls, can it receive calls?  there has been a Telus voice problem with outgoing calls and you could be affected

and for your wife's account that cannot make and receive calls, does data work?

but with but problem, you should engage support for further assistance,  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 

[DDM69]

It is not possible to have 2 phones on one account. Each phone line needs its own account and separate email address.