Item not found error message

[annesaj]

I was messaging with an assistant. But now I can't see their reply. It says item not found. And I can't all the questions I already asked. How can I get into to the thread again?

Thanks 

[BKNS27]

@annesaj 

It is on the top of the page. The drop down so click on the V to switch from Inbox to Sent messages.

 

[annesaj]

It's just last year messages. Not today messages. Don't know why. Seems like I need to ask questions again. 

[annesaj]

Thanks! I can't see an inbox in the app or thread. But I'll keep looking.

[BKNS27]

@annesaj 

Your reply from an CS_Agent will show by clicking on your avatar>Messages. There is a drop down menu for Inbox or Sent messages.

[Meow]

'Assistant' is just a bot.

Start new session; use clean browser, use computer, use incognito mode if your chat session brakes often.

If you have a question post it here and other customers will help you out.

[softech]

@annesaj you checked the inbox here  
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and outbox here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if not, you will have to message support again here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage