02-03-2026 06:21 PM
My phone won't recognize my new Sim card
02-12-2026 04:51 PM
I have done all of the suggestions. I still get the same error message.
02-03-2026 06:30 PM
hi @Anna66
did you login My Account or the app and update the sim card number?
if you did, Reboot the phone and click Reset network settings and test again
if same, or if you cannot login My Account to update sim card, ask PM to help. Submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
