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Activating eSIM

Edgaer
Great Neighbour / Super Voisin

I signed up yesterday in website but can not complete activation thru app. It is saying my iphone 16 pro now is not compatible. It is when double checked with ur tool. Need help. xxxxxxxxxx@gmail.com. Thanks

2 REPLIES 2

CSA_PM
Customer Support Agent

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

hairbag1
Mayor / Maire

@Edgaer 

use this link to message Customer Support for their assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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