SIM card not working

[Jespo369]

Hello,

I first registered for public mobile with the ESIm option. I only realized post registration that the ESIM option wasn’t compatible with my IPhone X. So I purchased a physical SIM card and try to complete the registration process but it was unsuccessful. 

[Rastin]

Why was it unsuccessful? Did you get an error? Tell us what you did.

[RavingRaven]

@Jespo369 

You need to contact customer support to register your Sim card to your account. Send them a detailed message outlining the issue.

Edit: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin1]

@Jespo369 - Yes, you will need to upgrade for eSIM, you are 1 generation behind from eSIM tech (XR, XS, XS Max and SE2) are the devices that support eSIM.

Since you got an error activating, is it asking for a Customer Support Agent? Contact them here:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article!   ⚠️  

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[Chalupa_Batman]

Hey @Jespo369 

If you originally used an eSIM and now you have a physical SIM card, you need to go into your account settings, profile and on the right side of the page, is a place to change the SIM card number. Once you change it, refresh the page, wait a few moments and restart the phone. If that doesn't work, then try placing your SIM card in a different phone. If that works, then place it back in your phone.