Unable to confirm full access

[Mo55]

• Hello. 

Ported number from Rogers to PM. I am unable to confirm full access as it won't the code to my phone number. I have no option to od it by email. I tried resetting account by email, but when singing in again I get the same error. Note I no longer have Sim from old phone

[Sansan]

@Mo55 use the chatbot or this link to contact public mobile  for assistance. 

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...

[HALIMACS]

@Mo55 

try tapping “didn’t get the code?”

That should provide you an option to have it sent to the registered email address.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.