data use

[bwd]

hi.  i recently upgraded my plan to 40 gb data at 4G with unlimited minutes.  i'm showing 4 bars but it isn't showing 4G.  the cellular voice and data under settings only shows a choice of LT or 3g.

also, i wasn't able to use data even though i have 39 gb remaining.  is there a setting on my iphone 8 plus that needs attention?

before i was able to check my account i bought a 3gb add-on thinking the problem was no data left but don't need the add-on now.  can i get a refund on that?

thanks.

bruce debeck

[Phil_Adelphus · Accepted solution]

@bwd  If you want to try for a refund on the unnecessary add on, submit a ticket with customer service at the chat icon bottom right of this page.

[funpig1]

@bwd   Are you doing this in a Wi-Fi environment? If so, your phone will default to Wi-Fi and not access your mobile data. If you turn off your Wi-Fi, you should see "LTE" beside your phone signal at the top of your telephone screen and your phone will use the mobile data. Good luck.

[bwd]

softech:  am i supposed to see LTE or 4G at the top of my iphone screen?

[softech]

@bwd choose LTE, LTE is 4G

if it does not work still, click Reset Network Settings