Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I submitted a ticket and a pm yesterday and have yet to hear back from customer support. Getting worried.
I am unable to go to my existing account. I had to create this one which is not link to my account. I need help
Hi I am a new subscriber to Public Mobile. I am having issues with sending and receiving text messages from certain people from my contact list some of these people have android phones. Please help Thanks Wanda
I have an iPhone 13 and pretty sure I used to have wifi calling on it so my phone would work off wifi at our cottage. I recently switched to esim - and I don’t seem to have wifi calling as an option?? Does public mobile not support wifi calling ? ...
Public Mobile website says "Sorry, we’re not able to process this request at this time. Please try again later." when registering a new credit card.Tried multiple times starting March 31, 2024. Date of this post is April 7, 2024.
Good morning,Hoping i can get some guidance with this issue. I have set up my pixel 8 Friday night and had everything port from fido to PM using the same phone number i had prior. I recieved confirmation email and call from fido to say everything has...
Please help me. I have been with no service since yesterday and having trouble access my account. I have been trying to renew my subscription and attempt to pay for it for almost 24 hours now. I can't access it online either. The message keeps co...
I switched my phone to my wife's number and now it won't send or receive any messages
Hello,I am trying to port in my number to public mobile but seem to be having some issues with this. It's been over the 5hr wait time I was expecting for mobile numbers, maybe I just need to wait longer but I'm not sure? Kinda of need access to my ph...
So I recently was a victim of a cyber attack, and am concerned my public account could potentially be compromised, since my phone itself was. I have 2FA enabled but still, I worry. I'm wondering if there's some way I could have Alerts set up for the ...
I klicked a Data bundle for USA but I needed Canada bundle. What to do with the USA data bundle. I'm not planning to visit USA
I clicked on US data plan, I needed Canada add on data.Now I have US data plan that I can't use.
I suspended my service/subscription Feb. 19th, 2024 due to not needing domestic phone service while travelling in Africa.Upon my return to Toronto, I reactivated my subscription and made a payment to retrieve my service, (as I have done in numerous y...
2 weeks ago my phone started having issues with calling. When I try to call a number (I've tried several different numbers) it never connects, there is no dial tone, and after about 30 seconds it just ends the call. I also discovered the other day th...
I subscribed the 4G plan today and download the eSIM. I can call with this SIM card but I cannot send text message at all. I think IPhone doesn’t get number from SIM card.How could I fix this?
Hey I can see a few others are having issues with the verification of Apple ID. I too have sent in a request but have heard nothing back. This is quite annoying for new customers.
Hi there! I recently switched to Telus and transferred my number and sim while being subscribed to public mobile. I didn’t cancel my account and it’s subscribed for autopay so I am worried I will be charged for next month as well. I tried signing bac...
Hi,I just activated a new eSIM and ported my number over to Public. The number transferred and I can make phone calls and use my data. But when I try to add my phone number to my Apple ID so I can receive and send iMessages it says verification uns...
Hello, I received this 240gb Loyalty package on 20 March, but it is no longer appearing on my account after I changed my subscription plan to a cheaper one. Was I supposed to stay on the same plan to keep the loyalty package, or what happened?
Trying to process a Visa Payment. System rejects with "Payment Failed! Please try again or use a different payment method. Tried with 2 cards. Both are good.
I just transfered the other day to PM and on the first day I could send/receive SMS, I am not able to now. Both ends look like they were sent but neither side receives the message.
Just wondering I already have a public Mobile account. I see there is an new offer $39 for Canada and US and it's only available until April 9, 2024.Should I switch and how do I do that?
HelloI have just signed up through the website for a phone plan. I paid for it through the website and selected the e-sim option. It then prompted me to download the app to complete the plan (and e-sim) activation. The app sends an authentication cod...
As outlined I would like to swap my subscription to the plan noted. Can someone assist the option does not present itself…
Hi,I activated a new line with Public Mobile, but can't send or receive text messages.Voice and data work fine.I've tried the SIM in another phone, but no luck.I've tried changing the APN settings from isp.mb.com (default) to sp.mb.com but that didn'...
I'm still not receiving our being able to send text messages. Everything else seems to work fine. Tried re and re Sim and numerous restarts with no luck. Still says trying to verify my number with public mobile under RCS Messages setup
According to the Health Link BC, mental health support is accessible by dialing 310-6789. When I try it, I get a message: "Public Mobile here. Your call cannot be completed as dialed."I appreciate your help.
Does international long distance add on include USA talk
