Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming not working

Last week I paid for United States Roaming on my phone, 15.00. It did not work. I used the chat box and did not the following: I turned my phone on and off, It did not work. I turned my roaming on and it did not work. And I changed my ISPN numbe...

Booted out

I was setting up an account for my husband and after the first two steps verified it then booted us off on step 3. A payment was charged to out account but didn't finish setting up. now its saying the sim card is invalid has anyone had this issues ...

want to come back to public mobile

was with public mobile last year, then switched to bell. not happy with bell. guide me how to come back to public mobile and keep same phone number. thank you!

I would like to pick a specific phone number

Hello everyone! I used to have 2 phone numbers with Public Mobile. However, due to not paying my fees for more than 90 days, the accounts expired. My question is, can I ask for the same phone numbers if they are still available? I can buy 2 new SIM c...

Cannot make and receive a call

My phone is activated but I can not make and receive a call.

Resolved! New E-mail address

I had changed my email address. I gave up trying to log in after given a temporary code that didn't work for me.I just received a reminder email to ensure that I have access to my account.May I please have someone help me gain access to my account.

Can't sign in to my account

Why do I keep getting this message when I try to sign in..."This page is down or unavailable for maintenance. Click below to return to My Account page."It's happen a few times over the last week. A couple of days ago I was able to get in after trying...

No data in oahu

Purchased the 15$ data/text/voice and can't get data to work at all in oahu. I only wanted this for a few days to get uber/lift and maps. Seems like I wasted the 15$. I am registered on t-mobile lte and can text. That is it. I have a samsung s20 ...

Sighing in

Why cant i sigh in

new to public and need a phone

hello I need a phone and live in Calgary Alberta Canada. I have signed up for an account and would like to pay for a sim card and plan with Alberta phone number.

Resolved! Trying to navigate my account but keep getting an error code

First, I got a text from PM saying that my registered credit card will expire next month, even though it's good for years. So I've been going to my account to look into this, but once I'm in and on "The My Account" page I keep getting an error code i...

Inquiry about Operating System on TCL Flip Phone

I'm interested in purchasing the TCL Flip phone, but I've noticed some discrepancies regarding the operating system. Specifically, I've seen that some sources, including Public Mobile, list the TCL Flip as running the Android AOSP operating system, w...

unsolicited plan change

I logged into my account to add a U.S. plan today april 27th 2023 and noticed to my $15 monthly plan was changed on April 25 2023 to a $40 15G plan and that a $30 charged was made on the 25th. I proceed today april 27th to change back my plan ( 100 ...

Resolved! My refund for being billed twice!!

I was billed twice yesterday on my first registration how do I contact someone to refund the additional payment please

Resolved! Cannot make calls.

Cannot make calls. Number had 1 prior to phone number. This is the second time quite recently that this has happened. I have a disability so it’s imperative that I have a phone.

Get a 387 Error code trying to migrate back to public mobile from Telus

Had switched to Telus for their unlimited American plan for while we were down south this winter and want to switch back to public mobile now but getting the 387 error message when trying to do so. Both myself and my wife are on the same account with...

Phone not working. When someone calls my number it says something about you do not have a US roaming

Resolved! Number deactivated

Can we request for same number that got deactivated after 90 days

Cannot reset password or login to laptop

New user, activation error

Call display not working

Just ported a number from a voip service (the number prior to the voip service was on the telus network). All incoming calls display "Alberta" as the call display regardless of who is calling. I've reset the phone - no change. I've removed the sim an...

Problems with Data

Hi All,Wondering if PM is having problems with Data?My access to data is being consistently inconsistent and I've noticed it switching from 4G to 3G a number of times over the last few days ( it does not switch like that on my husband's phone). My hu...

change my email address on Public Mobile My Account

I have tried numerous times to have my email address changed on my Public Mobile account. Yesterday I received an email from public mobile “Reminder to Link your Community Account to My Account”, however under my profile for Public Mobility ...

Resolved! Old sim card damaged

I damaged my old sim card and called publicmobile to deactivate my account now I can't find their number to speak to a representative to reactivate my account with previous number I'm a customer but not new. *611 says it's luckymobile. Anyone know th...

Resolved! Stripe Payment 2FA Login Code

Hi, I seem to be having trouble receiving text messages from Stripe's 2FA account login process. My user history shows the texts were sent by Stripe and apparently arrived at PM's server (assuming that otherwise they would not show up in my user) b...

Resolved! Prorated Credit on my account

I want to know what happens to the bill I was charged on my card before I moved out. My card was charged on the 23rd of March for the entire month and I switched over to another provider on 28th of March. Whom do I need to get in touch with to get th...

SIM card invalid

SIM card invalid. New sim but won’t register on iPhone. airplane mode and phone switched on and off. SIM card reinstalled several times. Need a ticket for helpspent over 2 weeks messing with this

Roaming

I am in California for a few days, my account shows one-time Int'l LD bonus 442 mins left but still I cannot call or listen to my voicemail. So i am guessing roaming is not part of what i got in this international bonus? Thanks for sharing your exper...

I have 4 lines with Public mobile no sims and not active need to top up

I possess four phone lines assigned to me Presently, I intend to refill and migrate to another service provider, but at the moment, only the has a sim card, as I've lost the other three SIM cards. All the line is not active. I'm uncertain how to rene...

When do I switch SIM cards

Just joined PM. Activated my SIM card, replied to notification from old provider to approve switch. There was a (tiny) message in the activation process about when to switch over my SIM card, but not able to retrieve the message once I continued th...

Community

Forum Posts