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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1686 Views
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16859 Views
  • 121 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28205 Views
  • 184 replies
  • 27 Bravos

Resolved! Promo done incorrectly?

 -(-20) = +20 ?Is this something I did wrong or something incorrectly coded? I doubt I would be the only person this would impact.

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jjb753 by Great Neighbour / Super Voisin
  • 459 Views
  • 6 replies
  • 1 Bravos

Plan change

I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This is...

Rach2 by Great Neighbour / Super Voisin
  • 612 Views
  • 11 replies
  • 1 Bravos

Resolved! Sim card not working

I am trying to transfer to Koodo but it hasn’t ported yet. I am now having issues connecting to my current Sim Card with public mobile. I have no network and I tried to turn on and off my phone. Nothing is working 

Wug by Good Citizen / Bon Citoyen
  • 438 Views
  • 7 replies
  • 0 Bravos

Resolved! Change my email

Hello,I need to change my email on my account. I no longer use it. Can you please tell me exactly what to do. Simon is not the most helpful.Thank you. 

PMusername by Great Neighbour / Super Voisin
  • 378 Views
  • 7 replies
  • 0 Bravos

I was billed for an incomplete activation.

I tried numerous times to activate the sim card only tobe billed for it without the activatio fully going through. How do I cancel this and get a refund?

zlh by Great Neighbour / Super Voisin
  • 457 Views
  • 3 replies
  • 1 Bravos

New Activation

I just activated a new sim card and transferred my phone number from Telus. My telus account is now deactivated, but when putting the new sim card in my phone, it shows SOS

Colinmac by Great Neighbour / Super Voisin
  • 1216 Views
  • 26 replies
  • 0 Bravos

Resolved! Switch Phone numbers on my account

I have several phones with Public Mobile and each have their own account.  When ever I log In it goes to a certain phone number.  How can i switch to one of the other numbers ?

wdaxley by Good Citizen / Bon Citoyen
  • 467 Views
  • 3 replies
  • 0 Bravos

Account has large amount of excess funds.

Hello,My accounts keeps getting credited every month with $60.00CAD under the name "3 Choices with Provincial Talk". My payment history in public mobile shows the last "Automatic Top-Up" was May 3rd 2022. The last debit on my credit card statement wa...

unknownCoder by Good Citizen / Bon Citoyen
  • 702 Views
  • 10 replies
  • 2 Bravos

Time loop in Usage Report

I found something bizarre in my Usage Report. It starts out normal, showing usage for Nov 29 and then 28... but then it goes back and shows more entries for Nov 29 before continuing on with Nov 28!How many Nov 28/29 are there?Say what??

Caught in a time loop.png
TP626 by Good Citizen / Bon Citoyen
  • 373 Views
  • 4 replies
  • 1 Bravos

Resolved! Ordered A13 phone on Nov 15 but the discounted price wasn't applied

I ordered A13 phone on 15 Nov when it was discounted from 259$ to 199$. But the price in my cart was still 259$. I thought the discount would be applied during checkout. But still it didn't change and the price I paid  was 259$ eventually. I am looki...

arkayts by Great Neighbour / Super Voisin
  • 378 Views
  • 2 replies
  • 0 Bravos

Resolved! Roaming in Mexico

Hello! If I buy Roaming as an Add-on, will it work in Mexico? Or just the US? How can I get roaming (data) in Mexico? Or what do you recommend?TIA

tdotdee by Good Citizen / Bon Citoyen
  • 1616 Views
  • 15 replies
  • 0 Bravos

tech error

I posted an issue because my account was not updated for the past 3 days, keeping my last cycle's info even though it was renewed on the 27th.  It just did right after I posted, so not sure what's going on.   Sorry about that.  I don't know how to de...

Mamabang by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 0 Bravos

Resolved! Change plan

I change my plan to a lower cost one .just check my account and it never changed. It was soppose to automatically change on Nov 26 .

Ledrew58 by Great Neighbour / Super Voisin
  • 255 Views
  • 3 replies
  • 1 Bravos

Resolved! Plan change

So yesterday I changed my plan to the new 45$ 20gb at 4g ,  I have confirmation on the website it would be changed on the billing cycle which is today , this morning the money came out but my plan is the same , can someone help me ? 

Resolved! cyber monday deal text from public mobile

I got a text yesterday from public about a cyber monday deal I want to take advantage of but all day yesterday and still today after I sign in I jaut get a page saying they the page I am looking for is expired, anyone else experience this ? how do I ...

dsmitty by Good Citizen / Bon Citoyen
  • 503 Views
  • 7 replies
  • 0 Bravos

Resolved! Service issue

Hello, I used the Black Friday deal to transfer from Koodo post pay to PM. Everything showed it went through fine and I got the request from Koodo to port over 12 hours ago. My PM sim never activated just shows SOS and my Koodo service still works an...

bmmobile by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 2 Bravos

Resolved! Number not working

Hi there , I activated my new public mobile sim and ported a number from Koodo post pay. My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo servi...

lmmobile by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

Data problems

Does anyone know why my data hasn't been working over the past three days?  I also can't log into my account. I submitted a ticket but no response. 

Becca101 by Good Citizen / Bon Citoyen
  • 457 Views
  • 8 replies
  • 1 Bravos

Resolved! Problems porting number

I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEIDWhat do I do? I can switch out ...

Sheenarguy by Great Neighbour / Super Voisin
  • 367 Views
  • 3 replies
  • 0 Bravos

Resolved! Account no

Please how long does it take for CSa to reply a request . 

Michael21 by Good Citizen / Bon Citoyen
  • 293 Views
  • 3 replies
  • 1 Bravos

Resolved! Issue porting a number from Koodo

I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...

Coverhiro by Model Citizen / Citoyen Modèle
  • 698 Views
  • 5 replies
  • 1 Bravos

Resolved! Updated Oneplus 9 Pro & cannot connect to network

I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions b...

shawno11 by Great Neighbour / Super Voisin
  • 628 Views
  • 6 replies
  • 0 Bravos
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