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My Account

I’m trying to change my phone number. It tells me to go to My account, and find Phone section. I can’t seem to get off the cover page. 

No Network Connection

My phone is connected to Public Mobile, but it says "no connection."I've tried restarting my phone, and resetting the network connections, but no luck.I can't text, make phone calls, or use data.

I want to cancel my account due to technical issues on your end

I have been unable to set up my account. I am stuck on step 6.I cannot log in properly.I cannot transfer my number.I have, of course, been charged.I cannot successfully send a message to indicate I need help via the chatbot. It just loops and provide...

Transfer esim to physical sim

Hi there.Just wondering if I want to transfer my esim to a physical sim, all I need to do is change the sim number on my profile right? And it transfers everything across like my number? Just unsure of the process of doing this. Thanks! edited by coi...

Cannot connect to network

I noticed this morning that I had no connection with the mobile network. I have checked my APN settings, and they match the ones listed by Public Mobile. I have tried all the reset procedures outlined by the chatbot, but cannot file a ticket as the t...

My Account

double charge 

I am not receiving an call or text

I recently transferred from Rogers to Public Mobile. I can make calls, the phone I am calling see the correct number as the incoming call identification. However, I do not receive those calls or texts if someone calls or texts me.

Can’t recive calls or texts

Can’t recive phone calls but I can call been with PM for about a week now 

US add on package

I have tried the US 3gb unlimited talk, txt bundle $30. with no success. changed the settings in apn to what was recommended. and still no luck. Maybe public mobile could come up with a sim or esim that you could purchase to use when you travel so no...

Change to the new $34 5g 50gb Canada-us plan

Is there any way current users can change to this plan? This is a good plan and I hate to not be able to access it just because I am not “new” @CS_Agent  

Receiving a "Sign in to Network" message after plan change

I am receiving a "Sign in to Network" message after I changed my plan to the $40 5G 60gb plan from an old $39/20gb 4g planI have a Galaxy S8+ that has been working perfect.Any help is appreciated.

International (not US) roaming options

Hi- looking to travel for a brief period down south (not US) and need to figure out how to set up roaming. Can someone please help me?

Points

How to get points faster because I didn’t understand 

International LD.

with international LD is Mexico included or is it just USA. 

How to I transfer my account to a new phone

Service

Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

Service

Hello! Can anyone help me access my SIM PUK? Thank you 

When does a referral receive their $10 off?

Is the $10 off immediately when they sign up, or is it a credit on their account that is applied the next month?

Invoices past 12 months

How do I retrieve invoices past the 12 month mark ?

porting/esim issue

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

Data network down?

 Is data network down in Toronto area?

Cant fully activate

Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry. 

Phone lost

Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help

Subscription not activated

 ”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?

Public Mobile Multi Accounts?

All phone numbers have there own email associations? Kind of annoying when its your daughters phone and she has to be present with her phone to be able to access the website and her phone number! No way around this?

"Resume activation" loop. It looks I am getting forced to activate some new subscription.

On login I am asked to confirm some activation of a new plan. I never subscribed to a new plan, I am happy with mine. The reason I was logging in was to change my payment method. Unable to go past page "resume activation" or "log out"What is going on...