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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1801 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30205 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41891 Views
  • 185 replies
  • 29 Bravos

Earning points - “Give Back”

I read that you can earn up to 20 points/month by engaging with the community; would a post like this be an example of that? Is there a certain amount of interactions needed per point earned?  Is there a way to track points earned through community e...

Kh99 by Great Neighbour / Super Voisin
  • 728 Views
  • 6 replies
  • 1 Bravos

Sim Card Delivery

Hello,I ordered a SIM card online on May 20th but it has not been delivered yet.Please support.Thanks,Dbal.

Dbal by Great Neighbour / Super Voisin
  • 313 Views
  • 2 replies
  • 0 Bravos

Activation/Number Transfer Problems - "Forbidden A1"

Hi,New PM user trying to activate my SIM... everything was working but now unable to log into my account on mobile or laptop to finish activation... keep getting Forbidden A1 message and cannot submit a ticket. For iphone 11..I currently has a USA eS...

nicole181 by Great Neighbour / Super Voisin
  • 453 Views
  • 2 replies
  • 0 Bravos

Account Activation Error

Hi I am trying to port my number from Bell and got error saying "Activation Error" Now I cannot login to my account on website and also on mobile app.On website I am getting Forbidden AI error.I already paid for subscription but I am now frustrated.P...

NishantP by Good Citizen / Bon Citoyen
  • 1251 Views
  • 12 replies
  • 0 Bravos

Unable to Login and Port Number

Just subscribed to a PM plan today, installed the app, and selected the transfer number option. I filled the boxes and proceeded as usual although when I completed everything, it said that my transfer was unsuccessful and I needed to contact an agent...

MatsumotoChan by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

International texts

After updating my package I realized that I stopped getting text messages from abroad.

Rita13 by Great Neighbour / Super Voisin
  • 714 Views
  • 7 replies
  • 0 Bravos

Order not received after 30+ days?

Hey Public Mobile,I ordered a phone over 30+ days ago and still haven't received it. You definitely took my $$ but I haven't received my phone

rmartin11 by Great Neighbour / Super Voisin
  • 244 Views
  • 1 replies
  • 0 Bravos

Working card keeps getting rejected as payment?

I am trying to subscribe online using a card that is working, has worked today, and it continuously says payment failed. I have checked that the information is correct and tried several times, refreshed the page etc. I want to use this card for the p...

Amelia31 by Good Citizen / Bon Citoyen
  • 1565 Views
  • 16 replies
  • 0 Bravos

adding funds

Hi,I cannot add funds to my account. When I try to add funds it just opens the chatbot.Please advise.My current cycle ends in a few days so I need to make a payment. I do not want to be on autopay.

shanes by Great Neighbour / Super Voisin
  • 476 Views
  • 3 replies
  • 0 Bravos

SIM Swap

@CS_Agent new SIM

LyndsK by Great Neighbour / Super Voisin
  • 406 Views
  • 3 replies
  • 1 Bravos

Resolved! Does Public Mobile Have Plans Over 50GB?

I am searching the website high and low and don't see a plan with 100GB or even 75GB. I plan on running all of my wifi needs over a mobile hotspot and I need the data. I typically uae 60-70 GB a month. I hope they have a plan that I need as it will s...

Johngotlit by Good Citizen / Bon Citoyen
  • 554 Views
  • 3 replies
  • 0 Bravos

@CS_Agent

Tried to activate my account with my SIM card and a number transfer from Lucky mobile it didn't go through it gave me an error and now if I go to put any chat things in I got an error 404 page or forbidden I can't sign back into the app and anymore s...

Resolved! payment update

My phone # is 506-xxx-xxxx and I want to change my cc info but don't remember email and pass word.

michezoe by Great Neighbour / Super Voisin
  • 494 Views
  • 3 replies
  • 0 Bravos

$60 Canada/US plan: Incomplete account details

I was able to access the account with the $60 Canada/US plan without Sim card access by resetting the password and sending the verification code to the email. After resetting the password I entered a different incorrect code 4 times and was given the...

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"The cellular number you've called is not assigned"

My wife is on Public Mobile but cannot receive calls/texts.  She has been paying her bills but cannot login to Public Mobile or get support from Public Mobile since logging in requires inputting a security code which is receieved by her the phone tha...

MrH by Great Neighbour / Super Voisin
  • 861 Views
  • 4 replies
  • 0 Bravos

For PM glitches

I also have lost my badges and such. I mean I am not an Orical but I'm also not New in Town. I've just joined and I'm trying to be involved. Please note this issue. 

TeaGuide22 by Good Citizen / Bon Citoyen
  • 944 Views
  • 10 replies
  • 1 Bravos

Resolved! Wifi connection

My phone automatically switches to data instead of staying on wifi IN MY OWN HOUSE??? I don’t often notice. And now I’m getting a text saying I’m almost out of data, add more!  

Jo56 by Great Neighbour / Super Voisin
  • 694 Views
  • 5 replies
  • 0 Bravos

Purchased Add On is not Showing On My Account

Hi @CS_Agent,I recently purchased an add on which is not showing on my account. Can you please help with that? Where can I submit a ticket for that, as your current ticket system seems to be down! Thanks!

Miriam4 by Great Neighbour / Super Voisin
  • 318 Views
  • 2 replies
  • 0 Bravos

Transfer Number

Hello @CS_Agent - I waited 90 minutes and did not receive a message from previous providers. I believe I need to re-request transfer. How do I do that? Thank you.

Gal424 by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 1 Bravos

Resolved! USA Roaming.

I am sitting at home in Canada and my phone keeps telling me, Welcome to the USA.  I am trying to make my work calls and it is saying I don't have roaming minutes.  This was only happening before when I was close to the USA border but still in Canada...

cprasad by Great Neighbour / Super Voisin
  • 452 Views
  • 3 replies
  • 0 Bravos

Can’t transfer phone number and am now unable to login to app

@CS_AgentI subscribed and during activation I tried to transfer my old phone number. It said that the activation failed and now I can’t login to my account anymore. Please help with this issue and also please help me get back into my account. 

Ronypony by Great Neighbour / Super Voisin
  • 416 Views
  • 2 replies
  • 0 Bravos

Finish setup.

Im trying to finish initial setup. on line it says final setup go and download the app on your phone to complete setup. i downloaded the app on phone. Opened the app clicked on to log on and a blank screen shows up. need help please. This is the last...

sofie14 by Great Neighbour / Super Voisin
  • 1030 Views
  • 9 replies
  • 1 Bravos

Recently subscribed

I set up with Public mobile yesterday, yet I still have no service and there’s noone to speak to. Help! @CS_Agent 

DJ88 by Good Citizen / Bon Citoyen
  • 1127 Views
  • 13 replies
  • 0 Bravos
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