cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to receive messages after porting

Wilfred_59
Great Neighbour / Super Voisin

Hello

 

ported my number last night and I can make calls and send text but I am not receiving any. Can someone please help.

2 REPLIES 2

Phil_Adelphus
Mayor / Maire

@Wilfred_59  Can you clarify whether you can receive phone calls as well as make them?  If you can't then it could be a porting issue, but if you can both make and receive calls then it is likely the SMS glitch @Yummy mentioned and you can submit a ticket at the chat icon bottom right of this page.  

Yummy
Mayor / Maire

Every new customer has the same issue.

Open a ticket and agent will remedy this issue for you.

Need Help? Let's chat.