Cannot receive Texts and IMessage not working
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05-11-2024 11:28 AM - last edited on 05-11-2024 03:23 PM by computergeek541
Hello,
I recently ported over to PM from Fido. I called the porting number for both PM and Fido and both informed me the port was successful. That said, I cannot receive or send text messages. Also, my IMessage does not work.
can someone from PM please get in touch with me??? I even submitted a ticket..
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05-12-2024 01:35 PM
Any reply yet? I've heard nothing. It's been 24+ hours.
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05-11-2024 11:41 AM
@Chlobot wrote:ive done everything you both told me to. What a nightmare this is.
Welcome to Public Mobile. 🇨🇦
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05-11-2024 11:38 AM
ive done everything you both told me to. What a nightmare this is.
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05-11-2024 11:32 AM
Hello @Chlobot
Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.
If you're still having issues, Please create a ticket so they can refresh your network. Just know that there is a delay in wait times due to overwhelming requests for help.
To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent
IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.
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05-11-2024 11:30 AM
hi @Chlobot most new activations have this problem recently. And support agent to fix it. Please message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437