Cannot receive Texts and IMessage not working

[Chlobot]

Hello, 

I recently ported over to PM from Fido. I called the porting number for both PM and Fido and both informed me the port was successful. That said, I cannot receive or send text messages. Also, my IMessage does not work. 

can someone from PM please get in touch with me??? I even submitted a ticket..

[gillybean1]

Any reply yet? I've heard nothing. It's been 24+ hours.

[Chalupa_Batman]

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@Chlobot wrote:

ive done everything you both told me to. What a nightmare this is. 

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Welcome to Public Mobile. 🇨🇦

[Chlobot]

ive done everything you both told me to. What a nightmare this is. 

[Chalupa_Batman]

Hello @Chlobot 

Public Mobile has been having issues with texting over the last month. They have provided a link to try to help resolve it. Here it is.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

If you're still having issues, Please create a ticket so they can refresh your network. Just know that there is a delay in wait times due to overwhelming requests for help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[hTideGnow]

hi @Chlobot most new activations have this problem recently. And support agent to fix it.  Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437