[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data is not working anymore. I cannot turn on MOBILE DATA (I cannot select it to enable it)
Hi. Today I found I cannot access my mobile data anymore.My data is not working anymore. I cannot turn on MOBILE DATA (I cannot select it to enable it). Mobile data is gray out , I cannot enable it. I tried to disabled my Bluetooth, same. ----------...
Resolved! Unable to make local calls
Hi there, First time posting to the PM forum. I'm having trouble making any outbound calls, even to local numbers. I consistently get a message saying: "Sorry, we cannot complete your call. You don't have an active long distance add-on and this call ...
Add ons
I set up funds on my account. On Mar 5th $16.95 and @$22.60 were added to my account. I used the 16.95 to purchase American roaming addon. I should have 22.60 left on account but instead an additional $13.56 was taken from my credit card. I have ...
Resolved! Cannot Register Card
Hello All, I've been browsing the forums here trying to fix my issue with registering my credit card to pay my bill online. I've tried just about everything listed for most people. I've put in my exact address from my statement of my credit card, I...
Thinking about upgrading hardware
Hey guys and gals, I am using an LG G3 and it's 5 years old and am thinking about an upgrade in the near future. Any advice on some good phones would be appreciated. Not sure if I want to go with another LG though since the battery runs hot. I mean, ...
acctivate plan
i acctivated my sim but didn't make the phone number and i left, how can i go back to my account
2 nd home number no longer in my account info
My number 2nd is no longer showing in my account so my sons phone is no longer working on his $25 plan how do I get his phone reactivated ?
Resolved! Charged twice
I switched my plan yesterday to one with more data and I was charged TWICE. I would like the one charge of $42 to b returned to the card i have on file for autopay. How do i get that done
Resolved! Problem setting up another account
Set up an account for a friend using the same email used for one of their other accounts but with different password. While going thru activation process, received error at the end "there was a error setting up account, contact for support! Credit ca...
Resolved! Security question
I cannot seem to get into my account without the correct answer to the security question. My Auot pay stopped working and I can't get into anything.
Phone Compatibility Checker Not Working
I was trying to use the phone compatibility checker to see if I can refer someone to PM. However, the drop downs are empty and there are no options to choose from. Anyone else experiencing the same issue?
Resolved! Re: choose phone number
I WANT TO USE MY EXISTING KOODOO NUMBER AND I AM SETTING UP I HAVE TAKEN A PUBLIC MOBILE NUMBER AS INSTRUCTED BUT I DON'T KNOW WHAT THE NEXT STEP IS
Resolved! I need my old number ported to Public Mobile
I have already switched ,but there was an issue getting my old account number. Where/who do I send my that account number to?thanks.
Resolved! US Roaming add ons changing
I have been in the US for a couple of months now and have been bying US roaming add onsevery 10 days during my stay. I am wondering why the TALK/TEXT/DATA bundle keeps changing from day to day. On some days only Talk/Text is available as a bundle wit...
Refund US text add-on
I purchased a US text add-on today and now my vacation is cancelled after Trump is closing the borders. How can I get my money refunded?
Unable to process payment
When I try to submit amount due, I get the message at the top which says, "your account already has enough balance" but my phone service is still suspended and I don't receive a receipt. The money was also not withdrawn from my bank account. My payme...
Just signed up with Public at the mobile shop
It was great! I was on Public in about 5 mins. :cathappy: Only thing I found a little confusing was that I got a text from "Freedom Mobile" informing me of the pin number I selected for my account? Also, my mobile data was not working so checke...
Resolved! Activated PM sim, but not able to tranfer Koodo Postpaid number
@CS_Agent When registering my PM sim, it said that before switching from Koodo I had to get a new number first. I still have my Koodo postpaid account active and would like to keep that old number. But now that I have registered my PM sim with a new ...
Resolved! Alerts
Am I able to set up an alert when my data gets close to the limit ?
Resolved! Data
How do I get 1g ad on bonus
Public mobile online charge on my bank statement
I was charged the 30 dollars and 9.44 for my plan and then a day later I was charged 44.30 for "publicmobileonline purchase 10mar2020" not sure why multiple charges. It's my first bill if that makes a difference.
Resolved! Port my number from Freedom Mobile
I have just activated my new PM account with a new phone number. Wanted to make sure that everything went well before porting my old number from Freedom Mobile. When I tried to port my number i'm told that this action can not be performed please cont...
Resolved! Data overage charge?
What happens if I go over my 1gb data allotment?
Resolved! Hi
How do I read all txt messages
Resolved! Long distance charged when we have the 200 minute US/Canada long distance add-on.
We were charge $1.12 for a long distance call we made on March 7 but we have the 200 minute US/Canada long distance add-on. The strange thing is that this charge does not appear on our transaction history but it does appear on our credit card stateme...
Resolved! Not recieving a Credit for a New Customer Referal
Have not received any Credits for mother in law referral what do I do next? edited by computergeek541: personal informaiton removed
Resolved! Plane change
I switched yesterday from Fido to Public mobile.My old phone with Fido is still functional, I can call and receive calls, in the same time I can call with my Public phone with the same number, but I can't receive calls. What have I do to transfer def...
Account suspended
last month I was using my data and it cut off randomly and I checked my account and it said it was suspended the day before my autopay was supposed to come out so I made a payment and I didn’t get my full 5gb that I was supposed to get. Why does this...
Puk code
Where can I find my puk code. Need it to use my sim card in a different phone
