Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'd like a refund for the $10 and removal of the extra add-ons since I just needed the $10 US roaming add-on. Can this be done? Alternatively, if it is more feasible, I'd like to transfer to the $20 500mb US roaming add-on. I really have no use for ...
Hello, i purchased the 500mb USA add-on this past Friday and it did not apply to my account. I was unable to use the data. How do I go about getting a refund for this? Thank you
Do you offer wifi calling as part of your services?
I am going with another provider. I need Service today and have been waiting since Friday for help. How do I get my money back?
My account has been suspended and I have no phone service! It says it can not process my payments, but there is room on my visa. Nothing is wrong on Visa's end. This is SO FRUSTRATING! I need my account reactiviated!!!!!
So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?
I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?
Also, I can't locate the Cell # I picked. How and where do I look for it? It's a New Sim A/C for something else
I'm getting a "Oh no! It looks like something went wrong error when I go to the change plans and add-ons tab at the top. But if I click the Change Plan button under the Account Status:Active section, I'm taken to the Change My Base Plan page, however...
When I sign into my account the web page is blank except header ? Been like this a week. Is everyone’s down or how do I fix ?
I had the $50 plan. I didn’t sign in to change back to $40 plan but was only charged for $40 plan. Is there any way I can change without having to pay $50 and losing the $40 I just paid?
Hi, I was looking at the badges of some users and I noticed there is a badge called an idea badge. Just wondering on how to get this badge in the first place? Thanks!
How can I log out of the community?
It took me hours to actually get through to my SIM card actually activating, had to keep filling out the forms - originally it showed that I would be paying $44.80, but my card was charged $56 and my account shows no reference to the $40 promo plan. ...
Hey guys, using a S10 and my plan lapsed 3 days ago. I topped up today but now my phone says "unregistered sim". I have removed and reinserted the sim, checked my imei number using the look up offered on the get started page but I'm stuck. Any help w...
Hello all!I find this very annoying and strange:After purchasing a $10 add-on for 250MB US Roaming Data, and using it up, there's no way to purchase another 250MB add-on. Only 500MB and 1GB were available in the add-on options.So I had to purchase a ...
I can't reset my account password. the system has me blocks. I can't use the "forgot password" link " forgot password " I get a message that says I have to contact you guys.
locked out of self serve account and need to pay for 6 more months. how do I get in to pay for more minutes?
first time trying to use lg g5 as a wifi hotspot - no luck. worked well with previous carrier. bluetooth tethering is working as alternative anyone have any insights?
I ordered 3 sim card for my family. I activated 2 of them without a pb. When I try to activate the 3rd one, via activer.publicmobile.ca, the form says the sim card number is invalid!What can I do? I checked 3 times and the number I enter is the right...
I want To make a payment for my plan but THEY SEND ME THIS MSSG Can not process this transactionSorry, we can not verify your credit card information. This transaction could not be completed. No charges have been charged to your credit card. CAN YOU...
I need a mod to see why I have the 15 dollar plan with unlimte incoming calls but can't recivieve any more incoming calls. I know I'm at my limit for out going, but no incoming are recieved?
My son is going to vegas next wkend and he is with PM now for 2 years like me. He has 5 gigs and unlimited talk and text and provincial long distance for newfoundland only. Do he need something else for the US?
Hello,I am going to vancouver tomorrow I have a plan for calling in yukon only can I call Whitehorse from Vancouver in my plan please inform.Raghu
It's weird. I seem to be able to call and receive call just fine too. I have the 35$/30 day plan
Hi Guys,Have a Visa on file for autopay and would like to change it to a MasterCard, but when I enter all the correct info (verified by a call to M/C) I get "Unable to Process Transaction Sorry, your credit card transaction was denied by your card is...
Please help with porting phone number over to pm
Ported a number from Telus on Thursday. Account activation seemed to go through ok, I can access my account through selfserve.publicmobile.ca and all the info in there appears correct, including the ported number. However , I cannot get my phone to ...
As far as I know the Blu Tank II (dumbphone) should work on the public network, however it won't connect. It is stuck on 'emergency' and not connected to any network. Can someone help me troubleshoot this? Thanks.
I have a sim card that was activated by the store manager (with an activation code by text and everything), but I never got an email with the account details! I don't know what my phone number is, and I can't register my sim (it just keeps saying it'...
