Community

Resolved! Invalid SIM during activation

Hello everyone, I went to activate my new Public Mobile SIM card just now and it was working in the beginning. I gave in my details. I chose a phone number. Then I decided to hit the 'Previous' button at the bottom of the page to go back and enter in...

Resolved! Number Forwarding

Hello, Recently I tried to add my Public number to my Fongo number so that if someone called my Fongo I'd get it on my actual phone but number tells me that my phone number is invalid for forwarding. Whose limitation is this?

Resolved! My plan that has been working for two years is telling me I don't have voice calls. Please fix...

Resolved! Cancel add on payment

I just accidentally added 500 minutes for $5 can you please cancel my payment

Resolved! Data usage

Hello,I'm new to Public Mobile. I was just checking my data usage, my account summary indicates a usage of 924mb, but my detailed usage only showed 447mb. Why the big discrepancy?Thanks for the help in this matter.Best,Melani

Resolved! 6475804001 voicemail outgoing calls issue that were not made

Hi,I have two issues with my plan. I use the $15 plan (100 minutes outgoing Canada-wide).1. when someone calls me, they almost always get directed to the voicemail on their 1st attempt i.e. my phone doesn't ring at all or just a very short ring on th...

Resolved! re. making a few long distance calls

Hi, I'm on the most basic $15/month plan, which does include international texting but not phoning.  I need to make a call to a company in Germany (or possibly a few calls to get ahold of the right person), probably amounting to no more than about 10...

Resolved! Register my debit card

I try to make my pay online but I can't the page can't register mi credit card but I'm trying to register my debit can someone help me please! 

Resolved! Old text messages

If I transfer my old phone number and switch from another carrier to Public Mobile will I still be able to access all old text messages for material reference?

Resolved! port over a number

I need to port over my old nun from bell xxx my number I set up with u guys right now is xxx can u help me ?? please thanks mike removed personal info by mimmo

Resolved! Unable to port Koodo Monthly number

I keep getting an error message to contact a moderator. Please assist. 

Resolved! IMPT and Urgent: Can't submit ticket / can't port number

Hi,I just activated my new Public sim card on Mar 2 2020 and paid for my new plan then.I need to port in my exisitng phone number from Chatr TODAY as my Chatr account is expiring today.I've tried for the past several hours to submit a ticket many man...

Resolved! I want to talk to a real person my visa debit card was charged 3X, & I need a refund for 2 transacti

Resolved! Texting to Cuba

Hello, I know my plan says international texting is included, but I am on a mission to save my coins and I would rather be cautious and ask before do.I am a Cuban emigrated to Canada and I have a lot of friends back home that I keep com with. So my q...

Resolved! Volte

Can Public Mobile activate Volte for my iPhone SE? The option is NOT on my phone.

Resolved! Data limit exceeded .... cut off ..... but didn't use data

First, I am managing the account for my son's phone. Today he got 2 messages .... the first was the 75% data use warning and shortly after the 100% data used warning.I went in to his account and checked his usage since the last billing date and it ap...

Resolved! Package didn't change.

I changed my plan and asked it to take effect on the next cycle which was two days later and it didn't take. It reverted to my old package.  I just checked my credit card to find it charged me for the three month plan instead of the one month plan.  ...

Resolved! Limited Canada-Wide Talk

I got charged 40 minutes out of my plan even though I only roughly used 10. Where can I complain about this? I tried to submit a ticket after talking to SiMon but the system does not let me login and submit a ticket even though user name and pw are c...

Resolved! Email Update

I just joined Public Mobile and had the workers at Walmart set me up when I bought the SIM card. They put my email down wrong and I'm not seeing anywhere to update or change this on my Self-Serve. Any help?