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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 68644 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 72332 Views
  • 180 replies
  • 32 Bravos

Possible return of the $10 50min + 50txt in the future?

I'd like to see the return of the $10 plan.  It was perfect for a lot of cases, especially for people who do not need data access or a lot of outgoing text messages (incoming is free).  It was simply perfect, so I'd really like to see the return of i...

SomeFriend by Model Citizen / Citoyen Modèle
  • 1176 Views
  • 4 replies
  • 1 Bravos

Resolved! Free Add ons

SpoilerSpoilerIs there an expiry date for the free 400 mins of International Long Distance and 1 GB data? Is there an expiry date for the free 400 mins of International Long Distance and 1 GB data?

dwclui by Good Citizen / Bon Citoyen
  • 2404 Views
  • 7 replies
  • 0 Bravos

THANK YOU, Public Mobile

Just starting a separate thread because I didn't want to be buried under the flurry avalanching behind your announcement thread. Thank you Public Mobile, @CS_Agent, To Whom It May Concern (or whatever entity I should address) for your gifts to us. It...

Korth by Mayor / Maire
  • 1807 Views
  • 7 replies
  • 7 Bravos

Resolved! free add on for Christmas

Today I got the free add on for Christmas, when I can use it? from today? or from next pay cycle?

yanzhiqiang by Deputy Mayor / Adjoint au Maire
  • 2002 Views
  • 5 replies
  • 0 Bravos

porting home number

I have gone through the porting process and for some reason only two people have successfully used that number. I don't know what to do! John

JR38 by Great Neighbour / Super Voisin
  • 1189 Views
  • 5 replies
  • 0 Bravos

Autopay not working

Hello, I just logged in to my Public Mobile account to activate the holiday gifts, and noticed that my plan has been suspended because of non-payment. This has happened before even though I'm on Autopay. Please help! TIA

jex by Good Citizen / Bon Citoyen
  • 1660 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim card not working

phone says no sim I am logged in, my account is active and new.  Wifes sim card works in my phone (public) my card won't work in hers or mine.  Is it a bad card

grimsby by Great Neighbour / Super Voisin
  • 2932 Views
  • 10 replies
  • 0 Bravos

Resolved! How do I get the gift

I don't know if I got into self serve and do what was needed to get Christmas gift. Help please

Beamr84 by Good Citizen / Bon Citoyen
  • 2714 Views
  • 6 replies
  • 1 Bravos

Resolved! Difference between caring/uncaring sales staff.

I bought a maxwest phone on black friday at London Drugs with my friend who I helped set up his new Public account, and it turned out all the maxwest phones were defective and couldn't detect any sim cards we put in it - we tried koodoo and Public, t...

TheGx by Deputy Mayor / Adjoint au Maire
  • 2048 Views
  • 3 replies
  • 5 Bravos

Help

Hi!I was just referred to Public Mobile. I followed the steps online to set up sim card and transfer my number from my old provider. Sim card is in the phone (iphone 7)... and I see public mobile at the top left of my iphone... I just got two texts f...

BDW by Great Citizen / Super Citoyen
  • 1515 Views
  • 6 replies
  • 0 Bravos

Resolved! Don't buy maxwest phones such as nitro4x and ssr!!!

Just wanted to let people know that they have manufacture defect that make it not detect sim cards - tried koodoo and Public sims in it, but just assume others don't work either. It says no sim card instead of invalid sim etc, when there is a sim car...

TheGx by Deputy Mayor / Adjoint au Maire
  • 7875 Views
  • 9 replies
  • 1 Bravos

Resolved! New Here, questions...

Hey!Brand new here. Trying this out. Liking it so far... price is great... promo was good (bonus data)... $10 referral credit? Wow. And... extra data and international minutes from public mobile for a christmas present? Thank you!Question...I want to...

BDW by Great Citizen / Super Citoyen
  • 1262 Views
  • 4 replies
  • 0 Bravos

Changement de email

Je ne suis pas capable d'inscrire mon gmail comme adresse d'utilisateurs. Est-ce que quelqu'un peut m'aider ? Merci

Saint-Laurent by Great Neighbour / Super Voisin
  • 729 Views
  • 1 replies
  • 0 Bravos

Amazon Canada

Amazon is a best place to buy a new cell phone. You want something that is fast, then get a Samsung A20. It is 5G

Bigbrother1 by Great Neighbour / Super Voisin
  • 1359 Views
  • 3 replies
  • 1 Bravos

Resolved! $10 bonus

I didnt receive my $10 refferral binus did i did i do something wrong? 

jros2978 by Good Citizen / Bon Citoyen
  • 2307 Views
  • 8 replies
  • 0 Bravos

Resolved! Holiday Rewards

I received a text about Holiday Rewards of free international calling but am unable to find out how to access it.

lynda9778 by Great Neighbour / Super Voisin
  • 2086 Views
  • 6 replies
  • 0 Bravos

No data plans coming back?

Is there a chance that public mobile might be introducing no data, unlimited calling Canada-wide and texting plan?It would be nice if there was a plan $20 with no data

Sh10xo by Great Neighbour / Super Voisin
  • 641 Views
  • 1 replies
  • 0 Bravos

Holiday Cheer!

Happy Holidays to all! I was overjoyed to find out that Public Mobile was giving away FREE data and FREE long distance calling. i just had my wallet stollen, and everything just seemed to be taking a turn for the worse. Thanks Public Mobile! i hope e...

AMB175 by Great Neighbour / Super Voisin
  • 1282 Views
  • 2 replies
  • 7 Bravos

HELP Caller ID isn't working

I keep receiving "Private Caller" every time someone calls me even with my contacts! This is really irritating, is there any fix? This started not long ago.

NotUit by Great Neighbour / Super Voisin
  • 1052 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral & sign up timing

Hi, I want to refer a family member this month using the referal code. However, her current plan with another service provider ends only on 26th Dec. She would like to retain her current phone number even after changing to PM. So please advise on wha...

jaganrao by Great Neighbour / Super Voisin
  • 2642 Views
  • 11 replies
  • 0 Bravos

Sending and Receiving texts are delayed

I cant send texts - they seem to linger there for hours. Sometimes they clear, especially if I reboot. The same for receipt but not to the same extent. Any suggestions? Its very frustrating.

mahadeotahal by Good Citizen / Bon Citoyen
  • 890 Views
  • 2 replies
  • 0 Bravos
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