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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! https://selfserve.publicmobile.ca/ only white blank screen

https://selfserve.publicmobile.ca/ only white blank screeni tried 2 different browser + 1 just installed - only white blank screentried on 3 different phones - only white blank screentried on LTE - only white blank screen

My account log in issue

Anyone having issues signing into "my account"? Everytime I try to sign in it just takes me to a blank white page. I've tried switching from Safari browser to Chrome and I'm getting the same thing.

Resolved! autopay

Business Incorporation visa card will not work for payments. This card works everywhere else like Amazon and stores. Personal card will work for payment. Why does Business card not work?

Resolved! Rewards not applied two months in a row

Getting the same message two months in a row. Issues applying some credits.

Resolved! need to verify a simcard

i was with public mobile before i switched to telus. now i want to switch back but i don't know if the simcard i've kept works for public mobile. can't reach a human to help. what should i do?

No Reception

I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?

Account credit

Resolved! Account setup

I started setting up my account and got to step 2 but accidentally hit previous and it sent me back to step one and now it won't let me sign in and says my sim is invalid

Resolved! rewards not applied

Hi,At my last payment in October, I received an text message from Public Mobile saying there was a problem appling my $3 worth of rewards but that a credit was issued and so it would be rectified on the next payment. Fast forward to my next payment ...

change #

Charged twice for signing up

I've been double-charged for signing up.I tried looking for a way to contact publicmobile but there is no contact information, anywhere. The ticket submission system on this site is literally broken. It does not work. It keeps giving me errors despit...

Can't receive picture via mms

I have a lg v30 with public mobile for 3 years. I was able to receive picture via mms but now it's not working anymore since an update a couple months ago. The apn is properly set and my account is active. I'm not sure what to do next...

Resolved! Money taken from account but no account activation

Hi, I completed the activation for my new sim card and it was all good until the last page it said an error occured but to log into my account, however it says my account is not registered. But the money has been taken from my account to pay for my ...

Payment Issue

"Unable to Process Transaction: Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." Having trouble processing my payment. Account is currently suspended. Than...

Resolved! Plans

Hi, currently have the $50 - 6+2G data plan but don't need nearly that anymore with the addition of wifi at home. This plan seems to be the only one that includes US calling...am I right? Would like perhaps everything the $50 plan has except maybe 2G...

Resolved! Account suspended, auto-pay not working

Recently came back from vacation, and found out that my account has been deactivated/suspended due to insufficient funds -- I cannot make calls or use any data. My auto-pay has been active for years now, and for some reason it isn't working for this ...

Resolved! $20 referral credit

Is this limited to one or can you earn multiple above your balance owing etc?

log in disabled

Hello, I have been with public mobile for some time, however my credit card info. seems to be out of date. My phone has not worked for some time, not sure how long it has been. I bought a new sim, since the old phone/sim are lost. Can you tell me if ...

Resolved! Survey request by text message

HiLast week i receieved a text message requesting for an appointment for survey through call from a number who addressed as public mobiles. I agreed and fixed the time as 1 pm today. Today at 1 pm I recieved a text message saying that they are maki...

Resolved! Over charged

Hi I am a new customer i put on a 25.00 plan by accident i went back and tried to fix it a 35 . 00 plan Bill says that i was charged 80.00 can someone please this for me please The plan wwanted 35.00 with 5 G of data How can to customer servic...

Bank card

I had my bank account hacked and had to get a new bank card. I'm trying to add my new one but it keeps saying denied. Can someone please help me with this so I can use my phone. Thanks,Angi

US calls dropping after 30 secondsbot

Both in and outbound calls are dropping after 30 seconds.

Resolved! Missing notifications.

So yesterday I noticed that I was not getting any notifications all day, including accepted solutions and responses to threads I had posted to. Most of the time I was only aware that there was no notifications happening because I happened to be logg...

US data add on plans

I am trying to get a US data add on plan. If I am set up for auto pay, do I still need to deposit funds into my account to pay for it? Or will it just take it out at the next billing cycle?

adding text messages to my account

My current plan does not include text messages. I would like to add text messages but I can't figure out which add on to use, and the plan descriptions on the web site are not particularly helpful. I have the basic $25 per month unlimited quebec call...

do i have unlimited incoming call

Do I have 100 minutes outgoing call and unlimited incoming call? Public mobility website shows I made a phone call today at 3:44 online . ( I was checking at 2:29. ) moreover my phone does not show I made the call. how could that happen?

I travel to/call/text the US a lot, not sure if Public will work for me...

I live in Canada but travel to the USA 0-20 days a month. I also have US based clients I need to call and text daily. So I need a plan where I can freely call/text north america wide. I need at least 4.5g data. I would estimate I need at least 100 mi...

Resolved! Referral Rewards

If I change my number or port my number over to my existing PM account do I loose my referall credits or community rewards? Are they attached to the phone number or the PM account number? Thanks.

unable to log in my self serve account for xxxxxxx

Edit: personal information redacted by will13am. Please do not post personal information in the public forum.

Renew my plan

I have bought a recharge code that is not working to activate my daughter’s phone. How do go about that?

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