Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
With a 90 day pre-paid plan and the 1.5gb of data listed; will I get 1.5gb per month or 1.5gb of data total for the 90 day period?
Hello, I recently signed my mother up for the $15 30 day plan which includes Canada-wide talk. I tried to port over her number from Speakout Wireless but it failed so I just went into the self-serve account and choose a new number for her there. She...
I used to be able to change my own plan early as long as I switched plans. Now, only, the option ‘top up’ exists, this is a change for the worse. I ran out of data and I’m on the highest data plan, I don’t mind paying more but it’s very inconvenient ...
Hi l just want to ask , when is appropriate for me to change change my plan?. Thanks.
Hi, I'm new here, this would be a completely new sim and phone number. My sim just arrived by mail today. I tried to activate it online, and since I don't have a credit card yet, I tried using a payment voucher. However, after clicking the activate b...
How long does it take to receive a response from the Moderator Team regarding transferring a number? I’ve private messaged twice now. Would like to have service sooner rather than later.
I need to switch my Koodo number to Public Mobile
I was on Freedom $15/month talk/text/data, and after 250MB it was throttled to 256kbps. I moved to Chatr's exact same $15 plan, but with that plan data is classified as "bonus" and there's no throttling, it's simply cut off. I know that the more expe...
yesterday i went out to get a SIM card to set up a new account. not wanting to wait on mail, i figured i'd check the map/database on the PM site to see who sells them. i happened to be in Orillia, Ontario. the website tells me that wal-mart and anoth...
Just signed in yesterday. Turned my phone off and one, removing chip twice...still no dat. Also I have a $12 charge on my account already and already paid for my Sim card st the location. What is this charge for?
Sim card: when do i put it into my phone
I ordered a sim from amazon and trying to acitvate but when i submitted after entering credit card number, it failed saying unknown error and asked to restart but when i restart it says the sim number is already been taken by a user. Can someone help...
Tried to transfer my old cell number to public mobile. Now incoming calls go to old carrier. I can phone out from public mobile phone and my old number shows up.
Acoount was created yesterday. A call was made to my other cell after activation and it worked. Today it can receive texts, but wont send them out. Any calls to this newly activated public mobile goes right to voice mail. Any...
The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used on...
If we switch to PM, can we keep the same number? How about if there are other plns attached to the original plan (i.e. smart watches has 2GB sharable plan that is attached to the original plan with Bell). I am really interested to switch as I pay too...
My family is planning for a vacation in Manila in Dec2019. Is there an international roaming services?HOw much would that cost me? Instead of getting a new local number/mobile devise it would be more handy to use the same device and number for only 6...
I forgot to pay my bill this month. But I paid it today, three days later. How long until my service is reactivated? I have tried messaging the Moderator_Team...I'm still awaiting a response. Is there anyone who can help?
I want to purchase a US add on
I can not access my account and I have tried calling *611 from my public mobile number, my wife's cell (roger's) and skype and it says Welcome to Public mobile we can not process your request a this time
I have been having troubles with my SIM card. I have had no reception for 2 days. Is it anyway possible to keep the same number if I get a new SIM card?Thanks,
Hi.This AM I took out my 7-11 Speakout SIM card (I had been a 7-11 speakout cutomer for 2 years; previous to that a Rogers customer) and installed a PM SIM card.I went through the PM application process of transferring the 7-11 tel # (xxx-xxx-xxxx) t...
I need some help! This if for my cousin visting from overseas. He has an iPhone 6 and I set him on up on a 3 month plan with 15G of data. He finished his data in 1.5 months. I added 1G of data but now he can't access it. I've checked his account and ...
Anyone know how long I have to wait for the moderator to message me back? I added $25 to reactivate my plan and for some reason the money just went into my account balance without reactivating my plan. I've messaged the 'moderators' 3 days ago. Still...
Trying to access my online account, my email address is not found
After creating account and paid the first month, it gave me this error:Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help"Target="_blank">email us to get your account operational. We apologize for any ...
I have 100 minutes on my plan but being on the phone with customer service is eating up my minutes. What will happen if I run out?
I have a talk plan that includes unlimited calls (expires in 1 months time), yet when I try to make a call it says 'Sorry, talk is not included in your current plan'
Hi. I have activated 4 SIM cards for my family but when I check my bank account, I have been charge 5. Whom to contact?
i dont want to switch to my number to lucky mobile.sorry!my phone number xxxxxxxxxxx.please keep on my number.thank you Edited by computergeek541: personal information removed, new thread created
