[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't add a new credit card, there's no option.
The bot told me to go into payment, and at the bottom there should be an option to add a new payment. Aka new credit card. But that option isn't available to me. Select 'Register or Manage my Credit or Visa debit card' on the bottom left corner of th...
suspended account
log on today it says my account is suspended due to not having enough money in the account.. I owe 60 and I have 78 bucks in there .. I had to reactivate .. biggest drag is there is no one to call .. I'm starting to not like Public Mobile Now ..
Resolved! Invoice Request Options
I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. Can anyone confirm this? (found this info in the last post f...
Voucher pin
I got a voucher today but there’s a 16 digit pin instead of 12. It won’t accept it and there’s no 12 digit number anywhere on the receipt.
Communications en Français
Bonjour, J'aimerais pouvoir recevoir mes courriels de Public Mobile en français.Lorsque je suis sur le site de Public Mobile tout est en français mais je reçoit mes courriels en anglais.Pouvez-vous m'aider SVP Nicole
Resolved! Gome u7 (kinda vs a5 pro)
Hi everybodyDid anybody by any chance try Gome U7 with public (or any telus/bell company)A friend is consideringThe network is3G WCDMA 850/900/1900/2100 MHz 4G FDD LTE B1/B3/B5/B7/B8 It seems to be $30 less than umidigi a5 pro but have much less bel...
Recurring bill payments
why is public mobile not recognized as a recurring bill payments?
New Public Mobile stores?
I noticed a PM Careers page with this: https://telus.taleo.net/careersection/publicmobile/jobdetail.ftl?job=RET23930-20&tz=GMT-07%3A00&tzname=America%2FLos_Angeles "Our Public Mobile team is growing! Join our team as we launch our retail stores acros...
Resolved! Log ins fail
Can't log in to either Self Serve or Community so can't reach a moderator. I created a new registration with new user name and password. I was then listed as a new user but still CAN'T LOG IN
Resolved! Loyalty reward
I have been with public mobile for a year as of the 18th of March. I received my 12th bill as of today (14th) but did not receive my one year loyalty reward. Will I get that after the18th or should I have received that with todays bill. Thanks
Moderator
I need to unlock my puk sim
SIM # disabled during registration process, Now I can't do anything!!
I bought a prepaid sim card at a London drugs outlet, and now am wondering if i made a mistake. I went through part of the activation process, entering my sim card and then my info, and then even though I paid for my first month's worth of minutes at...
Data not working
Hi, I have a problem with my data usage...I bought my data on the 6th of March because I reckon that I used all my data, which were included in my plan beginning from the 25th of February. But I couldn`t use this previous data on how I found out late...
Resolved! Re: Umidigi Power WiFi tethering not working with Public Mobile
Hi my phone is not working and i put min in it please helplast issue was wifi and now its mini bought my min from the petro on cote vertu stPLZZZ and to make matters worse i cant even go bk outside cuz i am in self isolation my son tested positive fo...
Resolved! Roaming included in plans?
Not too long ago there was a promo plan that included us roaming and data for I believe 60/month....will we ever be getting that option again? I am in the us frequently and purchasing the 10 day add ins and having a 10 day expiry is not useful and is...
Available funds
I paid $30 to top up my data a couple of days ago, however got a message today that I am over 95% I am not sure if has clicked over because when I log into my account it still states my available funds are $30.00 Is there a way I can transfer this t...
Resolved! I want to get $20 off every 30 days...
Can someone tell me how I can get $2
London Drugs
I had a great experience setting up my new plan and SIM at Kelowna London Drugs, the person helping me was very knowledgeable as she used public mobile herself
Ticket submission/Moderator Reply
Just for new peeps out there, [such as myself], when I submitted my first ticket I assumed I would receive an email back. Instead, I never knew to check my mail when logged into community. Just a heads up as I've waited a month & could have solved my...
Quote and Macros button
These features are still here with the recent update just not as prominent. Macros are in the highlighted area and the 3 dots ... will expand the menu The highlighted " marks will quote the post you are replying to.
Public Mobile manor changes in May 2020
Does anyone know the latest info on the changes that are coming to public mobile in May of this year ?There was some publicity on Telus making some major changes with public mobile because the system was becoming outdated????I think the service is gr...
Resolved! Can not get in my voice mail
Recently got a text from an unknown number giving me a temporary password to get into my voicemail. I never requested this. Today I have been trying to reset my password but i cannot receive that temporary password i now requested today. Trying t...
Regarding account
Looking for a mod to review my msgs regarding my account. I've been waiting several hours and usally is a quicker response
Resolved! No Service - New Activation
Just activated my new plan and have a phone number but I have inserted my sim into various devices that are unlocked and all of them do not have service. Is there anything I need to do specifically for an iphone / android to pick up service?
Callers are getting "8uv2 your call cannot be completed as dialed" message if I don't answer
Hi. Yesterday my phone started acting up. For making and receiving calls it is working fine. However if I don't answer the call, it is not going through to voicemail anymore, instead the caller gets the "8uv2 your call cannot be completed as dialed" ...
Resolved! Potential Incompatibility | Vivo Y51
Hello, I am wondering if a Vivo Y51 is compatible with Public Mobile. A quick Google search indicates to me that it should but then the website (https://willmyphonework.net/) says it will absolutely not work. Do bands work separately or in tandem?
Resolved! Want to use the added promotion for the same plan.
Hi,The plan that I have is $15 but the unlimited incoming call was not part of it when I signed up. Now I want to have the added promotion to my plan, but I get the message that I don't have enough money to change. What does that mean? My next pay bi...
Resolved! Porting number from koodo prepaid account.
Hi, I have a line with koodo prepaid plan, I want to stop using koodo and port my number from koodo Prepaid plan to one of my existing public mobile account. Could you please give me some direction on how to make this happen? Thanks!
