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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27197 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39208 Views
  • 185 replies
  • 29 Bravos

Resolved! Referral Rewards

Hey Gang, What happens if someone referred put the wrong area code in and therefore the number didn't reject the referral?  What is the best way for this to be rectified? Thanks

JL9 by Mayor / Maire
  • 1858 Views
  • 13 replies
  • 0 Bravos

My Phone shows unregistered sim

I got phone today and it shows unregistered SIM. Can you help what might be problem?I see that the phone is reported lost or stolen and my friend was using it on telus until today when I got it from him.

Resolved! The $10 Plan is the only way to go!

Why would anyone choose any other plan then the $10 plan?  Just get it and add on to it - for example in addition to the $8 add on for 200 long distance voice minutes. For only $30 gets you 1 GB of data that rolls over. You can use this almost for ev...

ohitora by Great Citizen / Super Citoyen
  • 1626 Views
  • 11 replies
  • 0 Bravos

Add ons is the way to go

I think that with PM add ons is the only way to go because they do roll over and never expire until they are used up.——— For example if one selects the least expensive $10 plan for only an extra $8 will get you 200 additional long distance voice minu...

ohitora by Great Citizen / Super Citoyen
  • 894 Views
  • 6 replies
  • 0 Bravos

transferring to public mobile

I have three phone lines that I'd like to potentially transfer over to public mobility. is there a price advantage to bringing them all over at once?

jmg135 by Good Citizen / Bon Citoyen
  • 1270 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Expired?

Credit Card expired for autopay. Payment declined. Updated credit card and made payment for amount due. Amount due is now $0 and available funds match plan amount; however, self-serve overview still indicates Plan Expired. Will the system correct its...

jbnaugler by Great Neighbour / Super Voisin
  • 2409 Views
  • 12 replies
  • 1 Bravos

Calling into the US

Hello, I have recently transferred from Chatr to PM with a plan for talk & text to Canada & US. However, when trying to call into Puerto Rico (yes it is part of the US) I get an error message saying that I cannot make calls into this region... This i...

Alaf123 by Great Neighbour / Super Voisin
  • 1204 Views
  • 7 replies
  • 0 Bravos

Public Mobile has their own CSC code, PMB!

Recently switched over to PM from VM with my wife who has an Samsung Galaxy S9. To get rid of the bloatware that was installed by VM I thought to change the CSC back to XAC (the default multi-csc sales code for Canada aka the sales code of devices pu...

stevester911 by Good Citizen / Bon Citoyen
  • 3303 Views
  • 5 replies
  • 3 Bravos

Resolved! Moto G5 Dual SIM - Why Can I Not Get Mobile Data to Work on My Mexican Telcel SIM Roaming on Rogers?

Hi there.  I have just started using a Moto G5 dual SIM phone.  One SIM is Public Mobile and the other is Telcel, my carrier for when I'm in Mexico in the winters and which roams on Rogers when I'm back in Hamilton, Canada.  Data on Telcel is cheaper...

noremac26 by Great Neighbour / Super Voisin
  • 1534 Views
  • 4 replies
  • 0 Bravos

FRIEND LOCKED OUT

CAN A MOD PLEASE CONTACT ME? A FRIEND HAS LOCKED HERSELF OUT OF HER ACCOUNT DUE TO AN EMAIL ADDRESS SHE NO LONGER HAS ACCESS TO AND ALSO FORGOT THE PM PASSWORD SHE USED WHEN SHE SIGNED UP. 

amandacachene by Great Neighbour / Super Voisin
  • 542 Views
  • 1 replies
  • 0 Bravos

Can't reset password

I setup my father-in-law with Public Mobile from Fido and then every one forgot the password used. Can't reset password without remembering what the answer to the security question, which everyone also forgotten. Please help.

HKCLai by Good Citizen / Bon Citoyen
  • 543 Views
  • 1 replies
  • 0 Bravos

New phone

Hey, so I just ordered an iPhone 6 Plus, and I will Be switching to that from an iPhone 5. What is the process to switch over my SIM card? Just put it in and it will work? Or is there more to it. Thanks 

LJ35 by Great Neighbour / Super Voisin
  • 806 Views
  • 4 replies
  • 0 Bravos

What is the fuss about BRAVOS all about.

I'm a newbie and don't yet know what this entertaining fuss about BRAVOS is all about. Other then bragging rights is there another benefit of collecting BRAVOS.

ohitora by Great Citizen / Super Citoyen
  • 1241 Views
  • 6 replies
  • 1 Bravos

404 en activant ma carte SIM

J'ai reçu ma carte SIM Public Mobile aujourd'hui. Je l'ai activée sur https://activer.publicmobile.ca mais lorsque je fais le paiement par carte de crédit je tombe sur une page d'erreur:Spoiler404 - File or directory not found. The resource you are l...

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thomasf by Great Neighbour / Super Voisin
  • 483 Views
  • 1 replies
  • 0 Bravos

Texting not working!!

I just activated with Public Mobile earlier today. Service was working great. Now it’s not working.. there’s absolutely no one to personally speak with?-using the iPhone X

Lee_Lee by Good Citizen / Bon Citoyen
  • 1207 Views
  • 8 replies
  • 0 Bravos

In need of help fixing autopayment issue

Hello , My auto payment had an issue with making payment on June 14th because I had to get a new credit card thus making the one on autopayment one invalid.  My account deactivation date is September and I recently noticed that I received a offer fro...

bintz by Good Citizen / Bon Citoyen
  • 1048 Views
  • 6 replies
  • 0 Bravos

Resolved! PDF copy of invoice

Hello I was wondering if someone would be able to help me get a copy of my invoice for this month? I need a copy of it for personal reasons. Thank you for your time!

origins by Great Neighbour / Super Voisin
  • 646 Views
  • 1 replies
  • 0 Bravos

Takeover an account

My girlfriend is planning to port to a Rogers corporate plan. I want to switch my current PM account to take over her current PM account (I have a grandfather plan and she has a better plan). Is this possible and what are the steps I should take to r...

ssfreaky by Good Citizen / Bon Citoyen
  • 1671 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't Change plan, Why?

Hi, i wanted to change my old plan for the new $40/4GB promotion, and i cant seem to change it even thought i got funds in my account, can someone help me it would be very much appreciated

zeto514 by Great Neighbour / Super Voisin
  • 3499 Views
  • 14 replies
  • 0 Bravos

Problems

Without auto pay this is always a nightmare, I'm trying to pay my phone bill, it says my plan is reactivated, then it says I have a balance owing and that I have an available balance higher then what is owed the the numbers change wildly when I try a...

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redfeather by Good Citizen / Bon Citoyen
  • 585 Views
  • 3 replies
  • 0 Bravos

can I use my previous SIM card?

I transfered my account to Koodo recently. If I want to use PM for my parents for the data plan, can I give my previous SIM card to them? What should I do to reactivate the SIM card

SharonZhao by Good Citizen / Bon Citoyen
  • 770 Views
  • 3 replies
  • 0 Bravos
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