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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't receive calls/texts but can do both outgoing, Can't login to my account, can't rest password

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR...

Autopay issues today - official announcement?

Can we get an official headsup on what exactly happened today with autopay for autorenewal? A few people that I referred had issues with their autopay not going through today, and I think this is messing up my referral bonuses now (not to mention bei...

Ported out, account auto closed, had credit

I assumed I would be able to change my number after porting out and continue to use my Public Mobile SIM with a different number. I had a $42 balance so was hoping to use it as a second line.How do I get me credit and account t reinstated?

connexion a son compte

@Moderator_Team

I am currently $120/12GB/90 days LTE Plan

Hi to eveyone.I haven't autorenewed my plan which was up for renewal 3 days ago. It shows plan expired as of today.I am travelling now. I will be back in Canada in 1-2 months. I have $30 in total loyality and referall credits every 90 days. So, Can I...

Resolved! Do I need an active plan to port my number FROM Public Mobile?

I decided to take advantage of the Koodo deal that was going on, but everytime I try to port my PM number to Koodo I get an unknown error. My PM account is currently not on a plan as I haven't payed for a new month since it's expired a few days ago. ...

Can’t call certain numbers

@CS_AgentI have never dealt with customer service this way, and it is extremely inconvenient. I don’t know who can help with this, and I don’t normally feel comfortable just sharing this openly, but I live in Yellowknife, NT, Canada, and I can’t get ...

Can send texts and make outgoing phone calls but not receiving texts or incoming calls.

I am able to make phone calls and end texts messages but I'm not receiving text messages or phone calls from anyone. Any phone calls are being sent straight to voicemail. I have made sure my Do Not Disturb is off, reset my network settings, removed m...

Day 14 of the odyssey: trying to get a PW reset, a seemingly insurmountable task for PM

July 18 – tried using the PW reset link when I couldn't log in to my daughters account, seems the logical thing to do. However, as one of 2% of all the websites on earth, PM, a part of Telus, inexplicably is unable to provide this most basic of funct...

Resolved! Suggestion

I am new to PM service since last Friday and new to this PM Community forum for couple days.. I understand that the moderator team are working hard after the weekend free SIM and free month promo. I have no need to contact the moderator team yet. I...

I was on AutoPay. My plan is suspended. Please help.

2 days ago, I received the text saying that my payment successfully went through. Since today, my phone plan hasn't been working. I was unable to receive any call or messages. When I called *611, I get a message saying that the amount due was $0.When...

Public Mobile should have no right to suspend the service because of their own Auto renew issues

Public Mobile should have no right to suspend the service because of their own Auto renew issues. 2 days ago, I received the text saying that my payment went through successfully......

Resolved! How much data needs for one day Seatlle tour?

I am driving from Vancouver to Seattle for one day trip in mid August and want to purchase data add-ons for google map navigation. Does anyone have any ideas much which add-ons should I purchase, $10, $15 or $20?Also, the plans stated for 10 days. ...

New Plan at 3G Speed

Recent promotions are at 3G speed, is PM no longer supported LTE/4G?

Resolved! US Roaming Ad-On

Hi I was wondering when it says the us roaming ad on is for 10 days, does that mean it keeps rolling over with the amount of days you have left just like how the other ad ons work?thanks!!

Resolved! is canadian address essential to activate sim?

I want to send sim card and voucher to my friend in foreign country.He want to visit canada and activate sim by himself before coming canada.Is it possible to activate a sim outside canada? if so, is canadian home address is essential?

Planned plan change didn't work

I changed my plan a few days before it was set to renew. It showed as confirmed but when renew came it stayed on previous plan. And once again it's some convoluted run around to find a contact mod button. Soo now what?..I want my 10 bucks back and pu...

Account Status: Plan Expired

I have a problem, I am on the dynamic Autopay and I tried to top up my account, but my phone number is still suspended for no reason. My next AutoPay Date is tomorow Aug 1, 2018. I now have 81$ in my balance and the Autopay activated. So what can I d...

Resolved! Porting Number problem, looking for reassurance (6UC1 and variant errors)

I joined up with PM this weekend, like a likely influx of people. I came from PC Mobile. I initiated a number port from the web form and it reported back with "success". I also had contacted the mods with all the same information just in case. (no ...

Changed plan - on Autopay - Account suspended?

Good morning, I switched from a 90 day plan to a 30 day plan about a week ago, and the new 30 day plan was set to start when my 90 day expired. I've been on Autopay. My last text from PM is my payment was due July 31. My phone isn't working today...

Resolved! Renewing 90 day package

My 90 day package is ending on August 6th .... so trying to figure out what I want to do to renew. What happens if I renew today, 7 days before the end fo my current plan? What happens if I renew today, and change my package up? (Currently on 90 buil...

i want to cancel my account

i want to cancel my account! im dissapointed with the service. purchased the sim card and not working even if my phone is unlock already!

someones payment

someones payment of 28.25 came out of my account as I dont have auto pay as I go month to month for my daughter and I already accidantial paid for two months last month

Resolved! Wrong sign up reward applied

Hi,I am new to PM. Just signed up myself and my wife on Sunday for the "free SIM, free second month" deal at Walmart in Calgary. I expected that I would also get a $10 referral bonus since I referred one of the accounts from the other. However, I see...

Resolved! Local Texting plan

When I asked the question to chatbot simon if the $20 plan includes outgoing text and the reply was that "All Public Mobile plans have Unlimited texting, so text away"This is so mis-leading. Based on this I have selected the $20 plan which does not h...

Issues during sim card activation

I completed the forms and came to the plan and add on sections. But then i wanted to change something on the name section, so I clicked all the way to the name section. I had also selected the phone number. To me, the setup is still not complete. But...

Moderators, Pls Help. Ordered new SIM 14 Days ago, not yet received it. Need my cell so bad.

Dear ModeratorsI lost my SIM when I traveled in Asia by switching SIMs. Ordered new SIM replacement 14 Days ago, not yet received it. Need my cell so bad. Waiting for parcel and look up the mail box everyday. my ORDER # 141500; Could you pls track m...

Resolved! Can't receive phone call normally, please help.

It started about two weeks ago, when someone call me, it automatically transferred to voice message. And the caller had to call my phone a few times in straight to get through.

Resolved! Voice Mail too complicated and I cannot view the numeric keyboard

I got 2 messages today. Today is 2nd day after moving to Public Mobile. I was aksed to setup the Voice Mail. The menu is long and my hearing is not that good but I managed to set it up. My wife tried and get lost in the process and after a long time...

Resolved! Data not working

I bought the US Roaming Talk-and-Text add-on and the 1GB of data add-on (the $30 one) before heading down to the states (Texas) on vacation. Now that I'm here, I've tried turning on the data so that I can use Lyft but it's not working. The talk and t...

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