Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I have payed my service but have no service

Good afternoon, I have paid my service this morning and my service has not come back online as of yet. I paid it this morning at 5:00am. I have never had an issue paying my account this way and service has always been restored to my line within an ho...

Can not access my Data

I bought a new phone recently and lost access to my data. I have the same SIM card as I had previously. The new phone is an Asus phone. My daughter has the same issue.Thanks,

Promos

Hey. Is there anyway to upgrade to the plans being offered now? The data packages are bigger for the same cost. How do I do this? Thanks in advance

Resolved! Any new promotion are available... Black Friday deals on Public mobile plan?

As I am new here and very interested to going I would like to used Max of promo as possible.E.G refer myseft to me a new member to have the 25$ credit? Please share your thoughts and insights

Resolved! Which best phone at best price <300$ can I buy to use with Public Mobile?

Which best phone at best price <300$ can I buy to use with Public Mobile? Hi there I do have a small budget and I am very interested in your insights.Requirement: flat phone very similar to Samsung S9 phone but open to discussion

Resolved! I didn't got my refund for free SIM card and first mounth bill

@Moderator_Team I bought my SIM card in Nov. 21st in london drug. There is a promtion, free SIM card and free first mounth bill, but I didn't got my refund, why?

Resolved! 90 day data plan question

When 'building' a 90 day plan, there are options for 1.5 GB and 3 GB/90 days.Is this 1.5 or 3 GB TOTAL throughout the 90 days? Then there's, for example, 6+1.5 GB bonus. Does that mean 7.5 GB per 30 days, or again, a total throughout the 90 days? If...

@Moderator_Team I got my autopay rewards last mounth, but I didn't got it this mounth

@CS_Agent I got my autopay rewards last mounth, but I didn't got it this mounth, I don't know why

Resolved! You can't obtain $20 off bill by helping others.

I spent countless hours helping out in these forums last month just to see if it was possible to even get a cent off my bill by doing this and sacrificing much time better served actually doing something useful for my life and to no avail. Didn't eve...

Resolved! Is the plan change on next renewal date to a lower priced plan bug fixed yet?

I am currently on $45 6GB plan. I am planing to change my plan to the new today $40 5GB plan. My payment due date is Nov 23. Renewal date is Nov 24. Is the plan change on next renewal date to a lower priced plan bug fixed yet?Please let me know wh...

25$ unlimited talk and text not working

So after being frustrated with unresolved problems with the $10 talk and text plan. I gave up and went with the $25 unlimited talk and text early renewal, even before my text and minutes was used up. Same as before, I am having problems. I can call o...

Resolved! Data Usage Notification Alert

Just wondering does PM support notification alert to inform account owner the data usage level?

Resolved! Shared Data under 1 Account

Does PM support shared data across multiple accounts?

Resolved! 3 Accounts

Hi I have 3 accounts and account numbers with PM and they each have an independent email associated with each. Is there a way that I can have all three accounts associated with one email. No worries if this is not possible....I just noticed a small...

Moderator_Team

My phone service won't allow me to make or receive phone calls or text messages.

New Plans coming soon!

I was just looking through the plan change options in My Account, and there are some new ready-made deals coming I'm going to take one of them! Already future-dated for December 7th!

Resolved! Cant make calls

When I try to make a local call it says you do not have a long distance add on @CS_Agent

Mobile shop Dartmouth (Portland Street) Atlantic Superstore

I wanted to give a thumbs up to the Mobile Shop at Dartmouth Superstore for helping with set up of my phone, my parents also switched their service there and the staff were very helpful. Had initially asked about Public Mobile at walmart but they wer...

Resolved! data not working

Hi, I registered and paid for the data plan yesterday, but the phone keeps telling me I'm not subscribed to a data plan. I did set the APN to sp.mb.com and restarted the phoneI'm using and iPhone 4S. Any ideas on how to solve this? thanks!

I bought 400 min Intl Long Distance, but can't phone to South Africa

Could South Africa be added please? (I saw in an older thread that it was added, but clearly not).All I hear is: Sorry Talk is not included in your current plan... (which is not true)

I selected wrong plan

Travelling to Asia, Text to Email?

Hello PM community, I'm travelling to Taiwan next week, and will be there for 2 months. I know I can check VM from another phone, but how would I be able to check and receive any incoming text messages?

The Mobile Shop in The Superstore at Scarborough Town Centre

Once again I went to this location of the Mobile Shop and was very impressed by the service they offered. I went to buy a SIM card that I could activate at home. The staff was courteous and helpful. The guy who was in charge was professional and g...

Resolved! Not receiving texts or phone calls...

A few days ago I realized that most of the time, people calling me were automatically being sent directly to voice mail. Today I realized that I am not receiving any cellular texts. I have an iPhone 6s and am still receiving iMessages but not SMS/MMS...

Resolved! Transfered Cogeco number here sort of working

I just went to https://selfserve.publicmobile.ca/Overview/ChangeNumber/ and change my number (transfer number) from cogeco home phone to here at public mobile it says "Phone number change successful". When I use my PM cell phone the outgoing number s...

Just joined public mobile

HI there, I have just joined public mobile. I need to transfer my number home phone from Cogeco here

Resolved! Timing My Cancellation So I Don't Lose my Number, Any Advice Appreciated

i am switching back to a landline with shaw (public has been great but a landline just works better for me) my renewal on autopay is set for the 24th and shaw will do the modem install and number switiching request on the 22nd in the afternoon i thou...

Need a Moderator Help with Invoice or Statement.

Hi I need a moderator help with getting sent an invoice or a statement for my account.If any mods can reply to this, Ill send you a pm.

Connectivity issues after upgrade to android 8.1

After upgrading my Asus Zenfone Max Plus to android 8.1, my SIM card is no longer being recognized on the Public Mobile network. When I check the status of the SIM card it keeps toggling off/on between "unknown carrier/add number" to "Telus/ and my n...

For options

when I pay money for my plan I didn't get the same options like last month, so I was choose this plan 8 GB at 3G speeds for $50, so like when I check my GB in my phone I see 6.2 GB not like befor ,so umforsurently I was check it my phone when I pay t...