Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have the 12gb for 3months plan and says I’m almost done. When I checked my data usage it says I only used less than 3Gb and my plan was just renewed. Can we get this verified?
I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here? It says it takes 48 hours to go to a new plan, but by then ...
My phone number, that's recently new. Is sending messages that I ain't sending, but it's my own number thats replying to people. I need to talk to someone to help me fix this.
Two of my family's phones renew their monthly plan today and both of us have no service whatsoever. I log into Self serve and both of our plans are expired. Why is Public Mobile so horrendously useless? They can't even take money from their custom...
Hi, quick question, how many times do I have to register on different sites/ features?I’m new and I already signed up on 2 (self service and community)
I am on the $15/month plan which says "Unlimited International Text and Picture Messaging". Nowhere does it say anything about having to be on the public mobile carrier. I recently went to the US and texting did not work! Very disappointed! All they ...
I got 2 phone accounts activated yesterday and paid the bills and everything went through fine. Today I created the accounts and it shows both with expired accounts. We can call locally and text but data is blocked and long distance is blocked. Canad...
The bot told me to go into payment, and at the bottom there should be an option to add a new payment. Aka new credit card. But that option isn't available to me. Select 'Register or Manage my Credit or Visa debit card' on the bottom left corner of th...
log on today it says my account is suspended due to not having enough money in the account.. I owe 60 and I have 78 bucks in there .. I had to reactivate .. biggest drag is there is no one to call .. I'm starting to not like Public Mobile Now ..
I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. Can anyone confirm this? (found this info in the last post f...
Bonjour, J'aimerais pouvoir recevoir mes courriels de Public Mobile en français.Lorsque je suis sur le site de Public Mobile tout est en français mais je reçoit mes courriels en anglais.Pouvez-vous m'aider SVP Nicole
Hi everybodyDid anybody by any chance try Gome U7 with public (or any telus/bell company)A friend is consideringThe network is3G WCDMA 850/900/1900/2100 MHz 4G FDD LTE B1/B3/B5/B7/B8 It seems to be $30 less than umidigi a5 pro but have much less bel...
I noticed a PM Careers page with this: https://telus.taleo.net/careersection/publicmobile/jobdetail.ftl?job=RET23930-20&tz=GMT-07%3A00&tzname=America%2FLos_Angeles "Our Public Mobile team is growing! Join our team as we launch our retail stores acros...
Can't log in to either Self Serve or Community so can't reach a moderator. I created a new registration with new user name and password. I was then listed as a new user but still CAN'T LOG IN
I have been with public mobile for a year as of the 18th of March. I received my 12th bill as of today (14th) but did not receive my one year loyalty reward. Will I get that after the18th or should I have received that with todays bill. Thanks
I bought a prepaid sim card at a London drugs outlet, and now am wondering if i made a mistake. I went through part of the activation process, entering my sim card and then my info, and then even though I paid for my first month's worth of minutes at...
Hi, I have a problem with my data usage...I bought my data on the 6th of March because I reckon that I used all my data, which were included in my plan beginning from the 25th of February. But I couldn`t use this previous data on how I found out late...
Hi my phone is not working and i put min in it please helplast issue was wifi and now its mini bought my min from the petro on cote vertu stPLZZZ and to make matters worse i cant even go bk outside cuz i am in self isolation my son tested positive fo...
Not too long ago there was a promo plan that included us roaming and data for I believe 60/month....will we ever be getting that option again? I am in the us frequently and purchasing the 10 day add ins and having a 10 day expiry is not useful and is...
I paid $30 to top up my data a couple of days ago, however got a message today that I am over 95% I am not sure if has clicked over because when I log into my account it still states my available funds are $30.00 Is there a way I can transfer this t...
