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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Change my plan

HelloMy name is Matheus. My public mobile phone number is 289-xxx-xxxx, and I would like to change my plan from the $10 to the $25 on my next due date (Nov 21). I have enough funds in my account to do so and I have already selected the preferred opti...

Resolved! Phone Number

I picked the number I wanted, hit submit, but there was a glitch before the number was submitted. I found it ,again, again did not submit. Can someone please help me get this number? I have tried chat, email, even found it again but I have been unsuc...

Resolved! Can I reuse an old sim card that was previously activated and ported out?

Can I reuse an old sim card that was previously activated and ported out?

Help me remove my card history

I got a new credit card with the same number but didn't update my card information on Public Mobile. My last payment was likely declined. Now I am trying to update my card information but it will not let me: Unable to Process TransactionSorry, your c...

Resolved! Can I suspend a plan without payment?

Currently on the $10/month plan. If I stopped making payments for a month or 2, would my plan still be there? I temporarily need to get a data plan, but do not want to lose this $10 plan cause it has been discontinued. Any suggestions plz?

duplicate charge on my credit card

Hi, I got duplicate charge every month now, sept , Oct. and now Nov, i tried to follow instruction to open a ticket, but seems your website has problem. pls give me instruction. thank you !

Pin issue

Hi there my name is Aadish Sharma and I am a customer of Public Mobile..my question is that I did not setup a 4 digit pin so why do I get asked to enter my 4 digit pin whenever i call my network provider?

Resolved! Sim Card

I'm looking at getting a newer phone in the near future. I will need a Nano Sim card to replace my Micro Sim one .How do I do this as well as make sure my number doesn't change? Is there a cost associated as well even though I'm a PM customer? Thanks...

Number changed but want to get back to the previous number

Hello I had tried to select the number change menu and tried to see numbers but submitted.Is there any way to get back to the previous number again?

Porting my number from Lucky Mobile to Public Mobile

Hi, May i know how long does it take to port my number from Lucky Mobile to Public Mobile? My Lucky Mobile was a Pre-Paid plan. Thanks!

Resolved! Credits not applied

Credits not applied on Oct 24 2019 Auto pay. $134 taken out instead of the regular $120

Paying by credit card when out of the country

My friend, a Canadian widow, resides in Barbados. She has a cellphone with Public Mobile for when she visits family in Canada. She has a phone number she likes and wants to keep. To retain the number, she would like to keep paying for the service. Sh...

Phone

Not working

Resolved! Who public mobile does have phone number?

Why public mobile does have phone number or customer service to speak directly???

Resolved! How long does it take to port a number from Koodo to PM?

I followed this post exactlyfor the port procedure, has been 10 minutes and I still can't call out or recieve text/calls How long does this usually take? https://productioncommunity.publicmobile.ca/t5/Getting-Started/What-is-the-latest-procedure-on-...

Kudos to Moderator Chris

For the first time in the 4+ years I have been with PM, I had a problem with my account (my own fault I suspect). Within less than an hour, Chris responded and in short order, everything was working. Timely, efficient, fabulous service. Thanks Chr...

Switching to Telus and back

I'll be in the US for a couple of weeks in December, and it would be cheaper for me to just get a Telus US-Canada plan for next month. Ideally I would want to keep my phone number through all this, and I was wondering if it would be feasible for me t...

It wont let me add a voucher on my account

I need help, Ive tried *611 and adding it in my self serve, my voucher is not working I have bought different vouchers from different stores and none are working please help me, My phone Number is #xxxxxxx My voucher # is xxxxxxxx Edit: Personal inf...

Resolved! My old phone has died.

Hi, My old phone has died, Need to transfer my number to a new phone, How do I go about it?

Resolved! moderator

how do i get in touch with the moderator to get a sim card swap?

My bill suddenly increased

I am normally charged 39.20 and this month my bill went up 5.60 more. Has this happened to anyone?

Resolved! getting my old cell number from Koodoo

I was instructed to pick a cell number and set up my account and then contact a moderator to help me get my Koodoo cell number on Public. Can someone help me?

Resolved! Not able to use Shaw webmail properly

I don’t get all incoming emails on my Shaw email. And can’t send out emails through Shaw webmail

Payments

My on line balance says $0 but my credit card (auto pay) was charged. Why?

Date of each month payment

Hi, I have a question why you guys changed me in advance? My anniversary of payment is every 18th of the month but the last 2 months you changed from my auto payment on the 14th??? I need an answer please?

Re: Forgot password.

I forgot my email id and password. How can I login to my account to change my plan.Sunil

Resolved! Plan renew date

I am wondering when my data/plan renews as I'm getting down to my last few mb.My auto pay says it will come out on November 23rd. So I'm wondering if the 22nd after 11:59pm is when my data/plan will renew? Thanks.

public mobile does not accept my email

When I try to resetting your password he say email does not exist

Samsung Galaxy S9 - calls going blank

Hi: I have a Samsung Galaxy S9 (SM-G960W) that I have had on PM since brand new for about 11 months now. It was working OK till about August end. After that, I'm having major issues with my voice calls. In the middle of talking, the calls will comple...

Not compatible with vivo v9

Hi everyone.. I have ported my network from Fido to public mobile few days back.. Since then I couldn't make any calls.. It seems public mobile network not compatible with my phone.. It's vivo v9 .please let me know what can I do to make it work in m...

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