Instead of getting money back you may be able to have the moderators change your plan to the one you wanted. It could take a day or two before they get back to you. If the new plan requires more funds you may want to add them now to avoid any further delays.
To resolve this issue you will need to send a private message to the moderator team. They are available 7 days/week but not 24/7. Click this: message to moderators to send a private message to the moderators.
Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.
