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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1920 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Unlimited streaming data

Reading through recent threads I noticed people say they are not as interested in unlimited data but would rather higher caps. I am often in the states and notice that some carriers offer unlimited audio streaming data, meaning that if you are using ...

taylor7787 by Good Citizen / Bon Citoyen
  • 4353 Views
  • 42 replies
  • 0 Bravos

Total bull**bleep**

I changed my plan, paid for the new changes and till now my phone service is not back up..im very confused and annoyed at this point. Can someone please help me with this? My email is xxxxxxxxxx@hotmail 

Dkadam29 by Great Neighbour / Super Voisin
  • 1533 Views
  • 9 replies
  • 0 Bravos

No service

I changed my plan...paid for the new service i wanted and now i have no network being given to my phone...please how to i fix this...my number is **********

Dkadam29 by Great Neighbour / Super Voisin
  • 820 Views
  • 2 replies
  • 0 Bravos

PM's Unlocking Policy for December

So with the FREE unlock directive coming into effect December 1, I was hoping PM might shed some light on how they plan to approach this. I don't anticipate people leaving in droves, but people do need it unlocked for vacations, or phone switches fro...

smp99 by Deputy Mayor / Adjoint au Maire
  • 1905 Views
  • 21 replies
  • 0 Bravos

2 phones under 1 account?

I recently switched my wife and myself over to public and set us up under our own emails so now I have 2 login's. Is it possible to have two phone numbers/accounts under one email address? Thanks in advance

taylor7787 by Good Citizen / Bon Citoyen
  • 1228 Views
  • 3 replies
  • 0 Bravos

Public VS Telus - A simple price/data comparison

I recently made the switch to Public from Telus and before I make changes to do with money or make any large purchases I like to research to be sure I am getting the best deal. I was annoyed with Telus and the cost for very little data. The below com...

taylor7787 by Good Citizen / Bon Citoyen
  • 2369 Views
  • 10 replies
  • 6 Bravos

Locked out of account

Can a mod please msg me so I can provide account information to unlock my account. Obviously need to stop trying to guess which password I was using...

Mr_Duck by Good Citizen / Bon Citoyen
  • 554 Views
  • 1 replies
  • 0 Bravos

Public Mobile, you beauty

Hello all! ‘Twas the night after the switch, and all through the apartment, not a single bit of anxiety, had surfaced from walking through departments.  Okay, I’m lame.  So, it’s been just over 24 hours since I switched to PM, and some may say that i...

Clefort88 by Model Citizen / Citoyen Modèle
  • 1594 Views
  • 7 replies
  • 13 Bravos

Resolved! Data Add On US Roaming Not Working

I recently bought an add-on from public mobile for roaming in the US but it's not working. Data and calls are all not operational. I have checked data roaming which is on, tried resetting the phone and re-inserted the SIM but I have no connection on ...

alhamz by Great Neighbour / Super Voisin
  • 4610 Views
  • 14 replies
  • 0 Bravos

Resolved! Discount on 90 day plans

Hi! I was looking at the plans available and I saw there was a 60$ discount on the 90 days plan with 6gb of data. Is that discount for a set duration? Thank you! 

Brisingr1502 by Great Neighbour / Super Voisin
  • 2107 Views
  • 7 replies
  • 0 Bravos

Suspended account

Hi my name is Michael Co I had lost my credit card, and I forgot to change it, now when I'm trying to pay it, it say my account has been suspended, and please pay by November 3. I already change my payment on my new credit card number, before I'm try...

Where can I find my sign up date?

Thought I should have gotten a loyalty reward when my account renewed yesterday but no reward. I would like to confirm my sign up date but can't find it in self serve. Where can I find it?

harveyg by Great Citizen / Super Citoyen
  • 1907 Views
  • 8 replies
  • 0 Bravos

Resolved! Use outside of North America

I am going to be in England for ten days starting next week, and I have a few questions. From what I can tell, I won't be able to send it to I've texts, but will I get any there were sent while I was away when I return to my home province? Also will ...

Mr-Bump by Great Citizen / Super Citoyen
  • 2486 Views
  • 17 replies
  • 0 Bravos

Resolved! Fall Promo

Where is the Fall Promo ?

Wonder_why by Town Hero / Héro de la Ville
  • 1747 Views
  • 10 replies
  • 0 Bravos

Poor network connection

Over the past several weeks there seems to be a significant decline in service. My connection will randomly drop. When I talk it often cuts out, my data connection is very poor. iMessages won’t send, the service is very weak or periodically it will s...

hs05xi by Good Citizen / Bon Citoyen
  • 2032 Views
  • 10 replies
  • 0 Bravos

Resolved! Telus is Canada's Fastest Mobile Network. Freedom: The One to Watch

Interesting article by PCMag. Telus is mentioned as the fastest mobile network, Freedom Mobile is the one to watch for and Canada's networks can handle unlimited plans just like the US. https://www.pcmag.com/article/348825/fastest-mobile-networks-can...

Michael77 by Deputy Mayor / Adjoint au Maire
  • 3034 Views
  • 19 replies
  • 4 Bravos

Forget

I can't go in to my account 

Abdul98 by Great Neighbour / Super Voisin
  • 654 Views
  • 1 replies
  • 0 Bravos

Resolved! Got 4G data but phone does not seem to support 4G, plan change request

I just activated an account which includes 4G data in the plan (90 days).  However, the phone only connects to 3G.  I tried putting in the APN information but no change, stayed at 3G.  After some searching on the Internet, it looks like the phone doe...

Fafa by Great Neighbour / Super Voisin
  • 2244 Views
  • 11 replies
  • 0 Bravos

Walmart Sim Card Purchase

I recently decided to make the move from telus to public mobile.  I had my wife go to our local walmart to buy 2 sim cards so I could sign both of us up. I was on the phone with her and told her exactly what we needed. I heard her tell the walmart wo...

taylor7787 by Good Citizen / Bon Citoyen
  • 6349 Views
  • 41 replies
  • 10 Bravos

Change of service

Hi, I changed my service before my renewal date, expecting to be charged the difference from the 3g data to 4g data that was different and was charged a whole new plan cost, my remaining 2 months were not credited and I was wondering if anything can ...

davidhall by Great Neighbour / Super Voisin
  • 903 Views
  • 3 replies
  • 0 Bravos

how to get a refund

Ineed to get back my money. I had $66 in my account. I added the add on 1gb of data. My balance dropped to $46. Realized that i needed Talk, Text and Data so I did add on for that.  I accepted and ok payment for that. Well now my account is now showi...

yardie by Good Citizen / Bon Citoyen
  • 2172 Views
  • 15 replies
  • 0 Bravos

Resetting my password

 I want to log into my account and need to reset the password. I clicked on the link to  reset my password but received no email. I tried this several times.   Eventually  I got an email and when I clicked on the link to reset it and I got a message ...

Dsijde by Good Citizen / Bon Citoyen
  • 813 Views
  • 2 replies
  • 0 Bravos

Re: activated the plan but not working

Hi,I'm having a different issue, my account is suspended and I'm trying to pay with my credit card and it doesn't working, returning a error message that it was a problem with my credidt card, but I've tryed with 3 diffenrent cards and nothing. Help ...

hugoac by Great Neighbour / Super Voisin
  • 571 Views
  • 1 replies
  • 0 Bravos
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