Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I've clicked TRY OUT MORE OPTIONS By the way, Occured the Server error like the follow. How do I change my plan? Thank you, Seo
I currently have a credit balance on my account (so a full payment is not necessary, the system will take money from my credit). I assume this cannot be refunded?Can I transfer a credit to another PM customer / phone number? Any suggestions on what t...
Explains why you guys don't have a phone number to call because you don't want to hear complaints. My father's plan went from $19 to $22 to $25 over the last year or so. Did not receive a single email regarding any prices increases. You guys are no ...
I came across this bug when creating an account for the Public Mobile Community forums. There are no character limits for passwords when you create an account but passwords are limited to 20 characters on the sign in page. This means that you can cre...
Will this $40 plan switch work for Koodo prepaid as it is monthly plans? Or is it just Koodo regular? Sad to be leaving PM as it was the only company I ever convinced people to switch to.
Response from the MODs Good afternoon Simonw, Thanks for contacting us, I understand your points, but I cannot change that promotion, I am sorry, please see the advantages, you would have access to Canada wide coverage now.Also, I would like to tell ...
From the MODs Good afternoon Simonw, Thanks for contacting us, I understand your points, but I cannot change that promotion, I am sorry, please see the advantages, you would have access to Canada wide coverage now.Also, I would like to tell you that...
I mean really I don't need any explanation, I just need you to realize that this is happening and needs to be corrected. I paid for a month, not 29 days. As you can see below the 17th was my payment date, and that was 29 days ago. So some correctio...
Was checking my account yesterday and my next billing date was 7th March. Today i get your bs text msg about the 25% rate hike happening on the 15th March. Log in to my account this evening and low and behold my next billing date has been moved to 16...
I am being completely ignored here. I was told by several Public Mobile reps that my porting issue would be fixed today by 7:00PM. It's been over 24 hours since the port request and I am scared of loosing my business phone number... I have sent multi...
Dear PM, I am requsting that someone contact me to resolve the recent price hike on the 12GB $120 plan. I find a 25% price hike unreasonable and heavy handed. When I signed up to the plan it was advertised as not increasing as long as I remained ...
I would like to speak with a representative of Public Mobile about this proposed gigantic price hike. As I understand it, I'm being told to increase ultimate price $34/mo to $40/mo, and switch providers or face an increase to $50/mo. (I've a 12GB/120...
I have three Public Mobile accounts under the $120 for three months, 12GB data plan. I would like to advise Public Mobile in writing that I would like to remain on this plan which has been advertised by a Public Mobile representative on October 25, 2...
I have been advised at https://www.publicmobile.ca/en/on/get-help (the "public website") to register on this "online community" to obtain support customer for matters relating to my Public Mobile account and to tag this message with @CS_Agent to get ...
This sudden large increase when we were promised 'no surprise' from the original deal sure will make me jump ship when it's time to renew.I will NOT jump into dishonest and greedy Koodo&Telus ship. Please post other viable options. Hopefully this thr...
If there are available funds in the account, can those be transferred to Koodo? I know this was available for the Legacy/Pioneer customers when they migrated.
For those of you that are getting the "$40" Koodo switch offer, here is the real cost breakdown: 1) You must purchase a Koodo SIM card for $16.95 ($15+tax)2) The fine print for the offer details are as follows (see attached image):"Must upgrade on a ...
Now I know we were told there would be no surprises and the price was good for as long as we were active but there is always the fine print. Here is what I found in the ToS. Am I happy about the price increase NO will I leave that I have to look at...
Hi, my plan renewed a few days ago but my data didn't. I just used up the remaining data from the last cycle so now I do not have any left. Please help! 12GB/3 Months/$120 LTE plan
Here is the language that brought most of us in. If and only if this language applies to you, and you disagree with PM's recent increase, please sign below. you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day...
Hi Mod For obvious reason, I am considering move to Koodo now. I just paid for the 90 days 12 gb / 120 days plan 2 weeks ago and the plan should run till end of April. Now If I am switch to Koodo, how to refund the differences? Please let me ...
went to file complaint to CCTSgot "- Under our Procedural Code , you must give your service provider a reasonable opportunity to resolve your complaint before CCTS can accept it. Please try to resolve your complaint directly with your service provid...
Yes, yes. I get the irony of starting a thread to tell people to stop making threads. I also understand that people are rightfully pissed off. However, we don’t need seventeen different threads started on the same topic. It’s not productive and it d...
Hello guys as we all know there will be a price increase by $10 per month for a 2016 $40 promo owners. I am one of them. But during the last year I helped more of my friends to join Public Mobile. This referrals of mine are on regular Public Mobile...
Yes, another thread. The text says at the end "Conditions apply". What are the conditions please?
Hi Mod Team and Community, I was overcharged 125.43 instead of 111 for my 90 day plan. I am on the Fall 2016 plan. Please issue a refund. Thank you
Public Mobile advertised this plan saying that it ill not change the prices. That is not the case, clearly. Here's what the competition act states: Misleading warranties and guaranteesThe Competition Act prohibits any representation that purports to ...
@CS_Agent What did you mean when you said "as long as you are an active customer on this plan, your plan price will remain at $120"? This is what you promised: (https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-l...
Dear Public Mobile, Like many others on here, I got the text message today informing me that my bill would be going up by $10 per month. You offered a similar deal if I were to switch to Koodo by March 15. But I just auto-renewed for three months a c...
$10 increase per month$15 SIM cardForced increase after just renewingForced Credit CheckWebsite changing from Orange to Blue - blue means sadNo prorated refunds for people who just reupped on their stashNo phone number to complainNo mod team anywhere...
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