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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account suspended - AutoPay is on, worked before, same card

Discovered today I can't make calls or use data. Logged into dashboard and it says my account is suspended, but there is also a message that says "you can disregard this if you have autopay turned on" (I do). AutoPay worked for me for months before a...

transfering phone number

hi i got a text to contact to transfer my old number over xxxxxxxxxxx. Edit:. Phone number redacted by will13am. Please do not post personal information in the public forum.

Resolved! No internet, but able to dial in and out - 3 days after activitaion

Hi,I just moved from Fido prepaid plan to Public Mobile 3 days ago. I am able to make phone calls but internet is not working. I'm on iphone SE and signed up for the 3G data plan.Tried to trouble shoot and made sure that my cellular data is sp.mb.com...

Us Roaming add on

I am on auto pay. I purchased a us data roaming on wife’s plan for her on her plan . The charge went through but the add on did not show up on her profile page. How do I fix this without purchasing it again.

Resolved! Assistance needed to use $60 voucher

Happy spring everyone ! I have just activated my new SIM with autopay option (credit card) and forgot to use $60 voucher while registering/ activating the SIM ? - My account shows the $2 credit for autopay option for next bill in 19 Jun 19and my cred...

Porting Number

I tried to port my old number from Bell to public mobile, everything seemed to be working properly until this morning but now i only can make outgoing calls. Somebody tried to call me from public mobile on my landline but i wasnt home. i tried to ju...

Plans

I noticed the same plan I have - $30 for unlimited talk/txt and 500mb now has another 500mb for auto top up. I have auto top up but don’t get the additional 500. Do I have to change plans?Will I loose the $2 off credit for auto top up? And the $1 of...

locked out in my account

hi I been locked out into my two acounts how do you fix it?

An error occured and we were unable to change your plan.

Hi, I have enough balance and my account is not suspended but "An error occured and we were unable to change your plan." appeared when I chose a new plan and wanted to change it now. What should I do now? I have tried to log out and use chrome web br...

Payment

How do I make a payment if my credit card is locked because of a scam? I have 2 phones with public Mobile if I sign in it only shows the one account

Hassle-free experience at Walmart (Mississauga-Dixie)

A toooouch disappointed to not see the uniquely designed kiosks that I had seen in one of those PR/marketing releases, but very happy with the service at the Walmart's Wireless section. Moving my month-old Chatr number was an option but I decided to ...

Family plan

Hi there, I am wondering if Public Mobile offers a family plan for couples. Thanks!

Autopay renewal date mix up?

Hi there, I am currently on the $35 plan with autopay every 3 months, and have placed the $25 plan to start on my next renewal date which is on June 2nd. However, I got charged ~$28 (which is $25+tax) this month on my visa... The money is just sittin...

need minutes

jejf

Resolved! how to I get my balance from my phone

without going to my account , from my phone what do I have to compose to know my actual balanceexample with telus , I compose #123 then I can hear my balance do you have any option to know my balance thnaks

Customer care

Is there a phone number for customer care

SIM CARD NOT ACTIVE

Hello, I activated my public mobile account on May 11 with a $50 plan. Today, i placed the sim card in an unlocked IPhone and the sim card is not recognized. Is someone able to ensure that my sim card and plan is fully activated. The sim card# is ...

Need to reset password PLEASE HELP!

I really really need to reset my account password. I cannot remember it for the life of me, or my security question. Please reset the password for me.

About the services

Switched to this company almost a year and had no issues really makes me happy knowing made the right choice when did switch to go with public mobile they're services are great and easy to deal with when setting things up and making your account

Resolved! I referred both my mom and stepdad and only got one referral bonus?

I referred both my mother and stepdad to public mobile... but only one $10 credit came to my account. Not sure if that is normal? I thought I got $10 per referral? Thanks.

Resolved! Data missing

Account data missing from overview and no internet on my phone

Resolved! I can no longer access one of my phones from self serve

When I switched to Public Mobile a year ago I set up two phones, both of which could be seen on my account on self-serve. Today I got my bill (I do 3 month billing) and it seems like it's missing some of the friend referrals I've done (including from...

Resolved! Rewards question

What are the things that can be done to give rewards? Specifically in the community, how do you receive rewards in the community?

Resolved! WHAT ABOUT VPNs

HELLO: WHAT ARE THE VPN PROGRAMD FOR AND WHY DOES MY BUDDY THINK I NEED ONE?

Resolved! Auto Pay Rewards

For the new plans that give you an extra 500MB of data for auto pay, this isn't an alternative to getting the $2 auto pay rewards is it? I just want to make sure I'm still getting the $2, as well as the 500 MB. Thanks.

Resolved! Unable to enter referral

Hi!I bought my dad a SIM card and I'm unable to enter my number as a referral. I get the message "The number entered does not belong to a valid Public Mobile Subscriber". I have sent a message to a mod thursday and activated the card by saturday morn...

Resolved! I need my money back

So I wanted to get a $10 add on US Roaming 250MB. So clicked submit and I added $10. But the same screen was still there, so I thought it didn't go through. So I clicked submit again only to realize that the amount was $110. So added the $10 plus ano...

PUK CODE

HELLO, HOW ARE WE ABLE TO GET THE 'PUK' CODE FOR THE SIM I HAVE FOR MY PUBLIC MOBILE ACCOUNT?

Resolved! Will a phone purchased in the United States work?

Hey all, I recently purchased a Google Pixel 2 online from the US that is "Verizon GSM AT&T T-Mobile Unlocked" on the condition that the IMEI number passed Public Mobile's network compatibility test. When I put the # in it tells me "The Network Compa...

Resolved! transfer phone number is not working for me

I want to transfer my public mobil number to my kodooo number(my previous number)I did all instructions that you mentioned but I do not know why every time I enter my koodo number for transfer it says that the number is not eligible.please give me a ...

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