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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

@CS_Agent I have no service now for 2.5 days! Signed but received a generic error. I private messaged 4 times with no response. PM has charged my account but I have zero service on my cell! Very upset customer!!!! Need help ASAP. I can’t login ...

need helping porting number from telus.

hi i just joined PM.in the self serve porting page no matter what i put down in that screen it does not allow me to port my telus number over.i have all the relevant information needed and i am stuck.

Locked out of account

Hey there. I've been locked out because I forgot the answer to my security question. What do I do now?

Feedback on porting new number

Some of you may remember me.. I am not back, but I helped someone port into PM over the weekend. As some of you know, when I first joined, I had no issues with signing up and porting. Here's my feedback on a recent port from Chatr.1)Sign-up is very b...

Resolved! Porting Rogers Pay As You Go Number to Public Mobile

Can somebody tell me if it is possible to port a number from Rogers Pay As You Go plan to PM ? Thanks.

TOP UP data

I have been trying to make a one time payment so I can buy/top up my data which I'm seriously about to max out. I have money in my account, saw my bank today to make sure no problems with my card, but every attempt says "Unable to verify your card"....

Switching numbers after a month or two

I have Public Mobile (iPhone and I'd like to set up my Dad on it too. Currently he doesn't get the picture texts on Petro Canada Mobility (iPhone 5s). It's a known problem but they haven't fixed it in over a year and he's missing grandchildren pictu...

$25 refer a friend promo

Neither I nor my friend received a $25 credit for referring him, and I did it 3 days ago. Can someone help?

Resolved! SIM Invalid

I purchased a Public Mobile SIM card this summer, which I used up until the beginning of September. I am now trying to top up my card once again, by doing so online. However, when I select my desired plan and input all of my information, I am unable...

Regarding data usage

My last payment was Nov.8 which is 3 month payment cycle and and my data started to use on Nov. 13. My phone device also has the information how much I used during the cycle and similar to the usage in my account of public mobile website whenever I c...

Resolved! Continental US usage

Would anyone know if I had service set up before I go to the US, I was thinking the $20 unlimited provincial calling, if I put on the $8 US calling for 10 days at a time, would that work?

OnePlus6 Not Receiving messages from iPhones

Just recently my OnePlus6 stopped receiving text messages from iPhones. On the sending iPhone the text looks like a blue iMessage & says "Delivered" instead of a green message. Had been working properly for weeks. Any thoughts?

Resolved! a question about passed promotion ($10 off of $30+ 3g plans)

HiI took the advantage of the promotion and joinedNow, i think i should have gone with another plan, it's also 3g and $30+My question is, will i lose the sweet $10 off deal if i make change nowThank you

Resolved! US data on a 90days talk/text/data plan?

I have a 90 days talk/text/data including unlimited talk and text in US. Can I use my data in US as well or need to buy add-on for data in US? Thanks

Resolved! Having issues with data any help would be fine

Payment Voucher Issue

I just purchased four payment vouchers a few hours ago to top up my account that is due at midnight tonight and yet none of them seem to be working? I've tried entering the PIN # and the voucher # through self-serve and neither worked. Also tried bot...

Refer a feiend

Ugrade Phone Plan Brings New Issues

Hello Community, Since I upgraded my plan (3G 4lte) two weeks ago on my Samsung S7 I have gotten new issues. The phone call quality sounds like a tin can, I continuously hear a Windows notification (pop up window) sound in the background... about ev...

Moderator Response Time

Hello, I switched to Public Mobile on Sunday. Accounts and promo money received but no service. Messaged moderator for help. Finally received message that all is good today. However, all is not good. Still no service. Replied to moderator 5 hou...

Resolved! Plan Change

If I change my plan to a new one- how fast will my service transfer? For example, if my current plan expires on dec 18th but I want my new plan to start on December 15th, can I set that up?

Resolved! Rewards Update Timeline

Hi, Im new to the community rewards and was wondeirng how often the rewards get updated on your profile i.e. when do I know how much I have earned?

Resolved! Rewards from 90 day to 30 day plan

So if I switch to a monthly plan, will my loyalty rewards and autopay amount change? its currently at $9 and $6 respectivly on a 90 day plan.

selfserve.publicmobile.ca outrageously slow and has severely broken functionality.

1) Trying to simply just login to selfserve.publicmobile.ca today takes 1.3 minutes ++. This is absolutely unacceptable for a website. 2) Once you've logged in, even following page navigation action takes a similar amount of time. 3) If your card ex...

Resolved! Bad Service at Walmart

So just another post complaining about Walmart’s terrible service. A few weeks ago I made the decision to switch to Public Mobile, partially motivated by $25 refer a friend deal. I had heard some of the issues with buying SIM cards from Walmart, but ...

Resolved! credit

i never got the activation credit and was told i could tranfer a credit to my new account it never happend

Being scammed

Reactivate Account

HI guys, I suspended my account because I broke my phone. I have a new one, paid my bill last night, I have funds available according to my account and I still can't reactivate my account. Can anyone help?

Is this a typo?

I have seen no accouncement on this deal. https://publicmobile.ca/en/on/plans/kohooffer

Resolved! 400 min Intl Long Distance (Incl Canada & US)

I purchased the add-on 400 min Intl Long Distance (Incl Canada & US) yesterday morning so that I could make a call to the UK. But still when I try to make the call I'm getting the message saying that I don't have talk included in my plan and I need t...

Voucher #'s invalid

Purchased $80 worth of vouchers from a different retailer as usual and all 4 PINS came up invalid (purchased 4 X $20 vouchers). Purchased at grocery store rather than variety store as the unit there was having connection issues.Some background: phon...

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