Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I locked my sim and now my phone is extremely pointless... I’ve been waiting for days for them to answer and no one has yet. Should have a number to call.
Began my plan in May, signed up at Wal-Mart but had 2 failed attempts due to errors in their systems. I've now been charged 3 times in May for full price and 2 times in June for smaller amounts (still totaling more than my bill). Any way to find out ...
I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?and one day I used 170M data but I hav...
I'm looking to get a new phone (Samsung Galaxy A70) but I just want to make sure if this phone is compatible with my SIM. Does anyone know if this phone works on PM? I've already checked this link https://www.publicmobile.ca/en/bc/get-started but it ...
so a couple days ago I was at a koodo booth looking for new plans (I had not heard of public mobile) and the rep told me of a great new prepaid plan, (it was actually a public mobile plan but he did not tell me that). I said I liked it and he told m...
Hi. I would you like to help me.I added the Add-on "400 min Intl Long Distance (Incl Canada & US)" but it doesn't work.I am using $25 plan. It includes:・500MB + 500MB at 3G Speed・Unlimited Canada-wide Talk・Unlimited International TextAfter I added th...
Since Telus, Public Mobile and Koodo are essentially the same company are their sim cards interchangeable?
I believe this is a question to the admin, i recently payed my bill on May 4th. I have a 90 days billing period. I received a reminder text that my bill is due on June 20, which is not correct as it doesn’t line up to billing cycle. When I log in to ...
I am new to Public Mobile today. My phone works great. I tried creating an account so I can port an existing number. I got through everything and when i when I clicked done, it came up saying there was an error. So I tried again and said existing ac...
Since the 15th june i changed new plan, my mobile phone has not been able to make outgoing calls. I logged into the website to check my plan and always prompted an error. This experience is very bad. I missed some important calls. could you help me s...
If I hit my data limit, does data get cutoff until the next billing period or will it allow me to use more with overage charges?
Can I get the $2 savings with auto pay using the vouchers bought in stores?
Don't know if this is affecting everyone or just me, but I'm having issues accessing the Plan and Add-Ons page on Self-Serve for the last couple weeks, which means I can't view or make changes to my plan. After I click on the tab I get the generic "I...
Hello there,Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.Thank you very muc...
how much for extra data. Do you have any promo offers for up to 10g as Freedom is offering 10g for just $50. I currently pay 50 and only get 2g of data
So, I've been reading about Telus and other providers offering large data plans on the order of 10 GB or more with no overages...you get throttled if you go over but don't have to pay for additional data. The prices look fairly attractive, too. I won...
Hi PM users, I just wanted to ask what happens when you leave PM? IS there some sort of confirmation? Work's ported me over to the corporate plan which I've decided to move my phone number over as well (didn't see a need to pay for my own plan and c...
I transferred my SIM card from an Android phone to an iPhone 4, model # ME296C/A. I have the $10 plan and it is active. There are talk minutes remaining on the plan for this month. I am able to send and receive texts. I am not able to make or receive...
I've had no service for days and I've emailed Moderators serveral times and have had no replies. My network has been down since Friday. It says 'Searching' and I can't receive or make any calls or texts. I've tried resetting the network and taking...
I got debited yesterday...I have AutoPay.. no AutoPay reward or referral reward reflected as I got debited the full amount. Am I being scammed by public mobile... Dissapointed customer
I was checking my mother's Public Mobile account today and noticed that I cannot view her current data usage (to see how much she has left). I have checked the help articles and know it is supposed to be seen in Data & Addons. 1. Public Mobile My Ac...
I have autopay turned on since I joined PM 5 months ago. All payments have gone through fine and my credit card is still active for other purchases. My account was due for payment yesterday, and it hasn't gone through for some reason. I now have no s...
Hi there, I am currently a rogers customer and I would like to switch over to one of your plans. I would like to get my current phone number transferred though, how do I go about doing that?
I've set up an account, its topped up with $10 additional in credit available for next month. Sim saying not on registered network. I've swapped the sim on the account to see if issue, and in my phone. Still getting not on registered network. Tried s...
Can I refer to myself for a second line and get referal reward?
does public mobile accept prepaid visas? just asking for a family member. thanks!
Hello all, I registered and activated my Public Mobile account with a plan that includes 1GB of data per month. In addition to this plan, I also received a 5GB one-time data add-on for purchasing the SIM card on June 1 and activating my account befo...
Hi,I trasferred my wife's koodo number to public mobile using the change number function after getting a temp public moblic sim card from a reseller booth.Now her transferred number is not working. There is "6qv2 number not in service" message everyt...
