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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No incoming text messages

For the last five hours none of the texts my friends have sent me have come through. I can send them texts, and they receive them. They are on multiple different providers including Rogers, Koodo and t- mobile. I restarted my phone, but it didn't hel...

Resolved! Data usage seems to be going quick

Hi everyone, This is my first time asking a question in the community so I hope I'm doing it right. I'm on the $120 12GB 90day talk/text ($40 per month fall promo from 2016). My most recently statement started May 14 and on July 21 all 12GB of my ...

Changed Plan but billed twice

Hi, added global text to my plan but hit the wrong tab adding $120 from my credit card to top-up my account. Selecting the correct tab to add the text to my plan, cancelled my old plan (only 20 days out of 90 days used) and setup my new plan using f...

Struggling to understand why I would stay with PM

I was paying for, and enjoying the 6gb/3 month plan I had going for 8 months. Now, that option is gone, and to get the same data/month I literally have to pay double as much.Why in the world would someone remain with an offbrand "cheap" service provi...

Discounts Other than $1/30 days and Supported Phones

I want to go with this company with 2 other family members, so 3 people total. One person in the family is already a member, what kind of discounts can we get for each of us? Is it just the $1 per 30 days discount for the initial member or is there o...

I just added a 1GB add on, was charged for it, but do not have data service

Can someone please help me?

Resolved! Lost Phone

Hello,I have lost my phone. I reported my phone stolen via my Public Mobile account but was still billed for service. I would like to set up a new phone (that is compatible with Public Mobile according to the IMEI number)-how can I do this and would ...

Mobile Data Not Working

My mobile data has stopped working a few days ago. I reset the network settings on my device several times and it still doesn't work. I thought maybe I had reached my limit of 12Gb for the cycle and cut off, but the new cycle starts today and it st...

Resolved! Incoming call not working!

Hello, My incoming calls are not working! I ported my number over from chatr few days ago and it was successfully ported. I can make outgoing calls. I can send and receive text messages. But I cannot receive incoming calls. I have the $40 plan, with ...

Is price same for New 3G - 1G plan (90 days) as the old 1G plan

My brain hurts, and I get a headache when I try to remeber old plans or do PM plan calculations.Is the price now same or similar for New 3G - 1G plan plus 1G bonus (90 days), is it the same price as the old 1G (90 day) plan. Is the auto pay included...

Resolved! $20 talk,text and data add on is missing

I tried to purchase the above add on and it is no longer in the menu.has it been removed? Are there any pans to replace it?Thanks

Payment Issues still continues

I've been a customer of PM since Oct 2015 on the 90 day cycle and ever since I've been having payment issues. I have 4 accounts, one for each family member, and 3 of them have the same payment date. 2 of the 3 payments go through and the 3rd one alwa...

Resolved! Addons with auto pay?

Hi, I plan to travel to U.S next month and would like to purchase the $20 1GB data add on. I already have auto pay enabled on my account. So do I simply select the add on from the self serve account and payment will be deducted from auto pay? Or do I...

US Roaming - Williston ND

I'm travelling right now and my public mobile sim will not roam on any carrier here, when I do a network scan I have the following choices: AT&TSagebrush312-770312-330Verizon it does not appear that AT&T is the native network as my AT&T iPad SIM says...

no data after change the phone

i change the phone from iphone 6 plus to lg g4after i put my simcard in , i can talk and text message but no data at allcould you help me to fix please?

Resolved! Invoice Request

Hello, I am looking for an invoice where it shows my name and address as I need it for utility bill proof. I saw in other posts that we need to PM a moderator directly. Would any moderator be able to pick this up and assist me? Thanks a lot!

Resolved! I just bought a new s8 only able to get 3g or 4g not lte ?

I have tried resetting and also tried my sim on my lg g6 lte working fine.

Resolved! Voicemail - Question

Hey everyone, I am wondering if there is solution to an annoyance when it comes to voicemail. I ported over from Freedom back in June for the FM promo. All has been good. Once thing I noticed that with voicemail, you have to call in to retrieve messa...

Porting number into PM and porting PM number to another plan

So I basically want to port two number simultaneously, and not lose the public mobile plan or any of my number. Let me explain in detail.I currently have a 711 speakout number which I want to port into my existing public mobile plan. My current publi...

Visa not accepted

@CS_AgentHi there,I know that this issue has happened for a number of people but I am hoping for an answer without having to search through the forums. I registered this morning with public mobile which was a difficult task. It would not accept my V...

Resolved! Add-Ons auto renew or are they one time payment/service?

Still very new to PM I added an Add-on of data to top me up to my next auto payment. Is that Add-on now part of my renewing plan and included for auto payment or is it one time fee & service? Wasn't very clear in my account looking afterwards. Can an...

Could not verify Credit card.

Keep getting this error when trying to make a payment.

Resolved! Deposited $120 to top-up pay/auto-pay also enabled

hi, i just topped up my account with $120, but i realized i have autopay. I assume with autopay that it will take $120 directly from my bank account instead of the $120 i deposited on the website. Am I correct in assuming that? Is there a way to refu...

Resolved! New account!

Hello my fellow humans, I have a second SIM card which I'd like to activate, and would like to create an account within the same email address as my current active account. Is this possible? Or do I have to create another account with another email? ...

US Roaming is not working

I purchased US roaming, crossed the border and don't have phone service for the 2nd day in a row, I have a note 3 phone, reached out to moderator team, they fixed my wife's phone but fine is still not working, still waiting for the moderator to reply...

Resolved! My account is suspended =<

Hi, i have switched my plan from 3 months $111 to 1 month $47. it is suppose to switch over today (july 29)and i made payment few days in advace (july 17) and the fund is sitting at the account. now the account is suspended. can not make call and no ...

Cant receive sms

Hi! Since Thursday it seems that i cant receive any sms. Ive checked on forums and perhaps it is because last week i took a US package for 10 days but now it is expired. So i would like what can i do. Thank you

Payment issue

Looking to get in touch with a moderator to assist with a payment issue. My payment rejected due to an expiry date - upon entering the new date the card rejects suggesting it cannot be verified.I've tried two separate cards, different browsers, etc.

Resolved! My account is suspended!

Hello!My account is suspended for not paying when I have 255$ credit in my account!Please mods help!

Account status: Plan Expired

I updated my credit card last night and i just logged back in my account which is now showing my account status as "plan expired"Is this normal? I have the amazing $120 3 month plan.

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