Plan change

[Haymakerboy]

I wanna change my plan to monthly and unlimited TXT and provincial talk and 5 gigs for 62.00 starting on my renew date tomorrow! I picked my plan but it didn't change and says I owe 120 instead of 62... Help!

[Haymakerboy]

Yes. Its it's the date of my bill now and still hasn't changed.

[Luddite]

@Haymakerboy Click My Rewards to see the actual date of renewal/when $ is needed. If your phone is working AND you "future dated" the plan change just leave things alone. The new plan and rate should kick in tomorrow. 

If being 100% sure you won't lose service is critical to you, follow the earlier suggestions and change your plan now.

[Shutdown]

They changed it so that if you manually select it you won't get discount. You'll have to use their promo button which is dumb yes but the way it works. https://productioncommunity.publicmobile.ca/t5/Announcements/Launching-ready-made-plans-more/m-p/213... for more info

[Anonymous]

In case somone else stumbles upon this topic, looking for information on changing their plan, the following knowledge base article lays it out step-by-step: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-about-our-Plans-and-Add-ons/ta-p/2...

[ShawnC13]

@Haymakerboy, did you choose future date my change?  The other thing you could do as it is the last day of your plan is just do the change immediately.  you would lose one day of service from your other plan.  Or if you are really concerned about the plan change you can always message teh Moderators. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[mimmo]

Did you try the futuredating button?

I know there have been some issues with some plan changes. My suggestion would be to make a 1 time payment for new plan cost. Then ask mods to change it manually today. (1day early) that way you know things will go well.