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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International add on

Hi, I just purchase an international add on for $15 now realising it does not work for the country I need it for. Can I get a refund?

What should I do to change my plan in advance?

Resolved! changing credit card info

I have had a new credit card issued. I have to change the info on my account. Do I just remove auto pay and reset up with a auto pay and credit card?

Can't send or receive voice calls

Starting a few hours ago, I cannot send or receive voice messages. SMS works fine. Incoming calls go to voicemail, and I can retrieve them via a landline. My wife's phone (PM) is doing the same. So is my daughter-in-law (with Telus) and my son. Is t...

Email not available

I am trying to sign my husband up for public mobile. i filled out all the forms but when it asked for phone number ( and I waited a long time) I hit the back button and lost everything. Now I am trying to fill everything out again and it says the ema...

I need my account number pls

account suspended

hi～My account was suspended because on the day of payment I forgot to fill it up, but when I filled it the next day, the website also withheld money and showed activity, but I still couldn't use my plan.

How can i change my email

Phone not working

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

Resolved! Autopay

Auto pay was taken from my account on July 12 2019 now neither my daughter not I have any service what is going on?

Won't let me make a self serve account or activate sim#

After 4 times trying to make a self serve, I kept getting "ops, don't panic. Log in and log out again or ..." And "generic error" And now it says my SIM# is invalid. I don't know what to do.

Moderator_Team

How long dose it take to get a response just wanting to port my wife’s number in from Koodo repaid thanks

Resolved! lost sim card

hello i lost my sim card how can i get another one.my account is not opening.and i payed 3 month bill advance.i need help

Resolved! Mon NIP ne fonctionne pas

Je suis allée comme à l'habitude renouveler mon forfait en achetant un bon de commande à l'épicerie. Mon NIP sur le bon de commande de fonctionne pas. Dutout.

Resolved! overpayment

i over paid on my visa by 30.00 how can i get a refund

Resolved! Create account from outside Canada

I signed up with public mobile a month before moving to Europe, expecting to be able to change my account to the cheapest possible plan for the purpose of retaining my phone number in Canada to use when I return. I didn't create an online account bef...

No service after porting number from Koodo

This is the third number I’ve ported from Koodo. No issue with the first 2, but this one doesn’t work. I activated the SIM, got a temporary number. Then did the change number request and got a message saying the port was successful (same way I did f...

Payment

Resolved! non-working voucher

Bought a 40$ voucher 20 hours ago and it wont accept it. This is ridiculous,now my account is suspended and I have no phone on my birthday like wtf public mobile...makes me feel like switching provider

compatible phone

I just purchased a motorola g6 and cannot find it on the list of compatible phones. Moto g5 and g7 are listed but not the g6. Will the g6 work with public mobile?

Resolved! Mobile app?

Are there any mobile applications for public mobile?

Public Mobile took $40 balance from my account, but my phone still does not work.

HiPublic Mobile took $40 balance from my account, but my phone still does not work.I have sent 3 personal note to Moderator Time, but no any response.What can I do now?Thanks

Did not receive referral credit

Hi,i have refered the friend and he got $10 referal credit. I haven't received my referal reward yet ($1/month) nor i received the notification about successful processing of the referral. It doesn't show anything on my account in reward section. It...

Resolved! My Account Verification

Looking for the option to verify my old account number so my number will be fully functional, the text message provided bring me to a link for Public's website basis but not for the verification as Im porting my number over. Please help. vWhen portin...

Phone calls are automatically hanging up

How do i fix this?

Resolved! Can I set up Pre-Authorized Payment / Automatic Payment ?

Can I set up pre-authorized payment to pay PM bill from my bank account instead of credit card?

Phone wont activate

So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres n...

Resolved! Data Addon vs Bonus Data

Hi,I'm considering signing up with PM for the $15/30 days plan with AutoPay. The way I understand it is that I get 250MB every month. Now, let's say I also purchase a 1GB Data Addon for $30, which one will get exhausted first: the 250MB monthly or th...

Resolved! New activation help

hello, i just biught a sim card i tried to port my old number to public everything went good until payment option i added vouchers and activated but simething went wrong there, now i tried to reactivate again now its said sim is invalid please help ...

Resolved! Phone number?

If I want to leave my existing provider and switch to public mobile, can I request my current phone number be “ported” out??

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