09-25-2017 09:48 PM - edited 01-05-2022 03:19 AM
09-26-2017 02:24 AM
Hi @sri,
You replied to a VERY old thread (last active in 2015), so I've moved it to it's own thread for better visibility. Please note that I also edited your message to remove your phone number. Please do not post any private info here in the community, as this is a public forum readable by all (including Google search engine).
What you will need to do is click this link to send a private message to the community moderator team. They are Public Mobile employees that can help you with this issue. That message will be private, so please include your phone number and details of your issue so that they can help.