Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i just changed my phone numbers and service belonging to someone else??? how do i get my services back?
When it comes to determining WHETHER a Sim is Faulty, Here's Tips: IF you have Multiple Devices, AS LONG as It's UNLOCKED, Compatible, insert Sim IF There's NO Signal, like NO Public Mobile being listed on top screen on Device, Possible Dud, As you w...
Just thought I would post an observation/ bug Currently on a cruise to. Mex enjoying some sun and missing the rain (not so much) Anyways my cell connected to the ships cel At sea network, and to my surprise I can receive texts and it seems I can als...
I have two accounts with Public Mobile and have the same credit card registered for Auto Pay for both accounts. One account is working fine but the second account refuses to accept payment from the credit card. I tried another credit card and payme...
Used my old phone for my son, set it up with new SIM card, and iMessage won’t work. When I try to put the new phone number in his iCloud in the “reachable at” part, it says it will send me a code through text message but doesn’t send me anything.Phon...
Same isue here...switching from telus with a new phone and porting # already requested when I bought sim and registered at WalMart. No service after 5 hours now. Old phone still has service though....what gives?
EDIT: I just checked on another cellphone and I'm having the same issue, as well as testing my device with another sim card and no problems. So, by elimination, the Public Mobile sent to me must be faulty. Do I get a new one free of charge or, if I b...
So, this is an oddly specific problem. My sister's credit card expired, she forgot to update it on PM, and now her phone plan's not being renewed. She has not logged into the account for a year now so she forgot the password, and she's trying to rese...
I just signed up with Public mobile for unlimited call, text and 2GB data plan. However my data is not working. Please suggest. I have LG V20 Phone
Telus phone number did not transfer. I just signed up for public mobile three hours ago and no temporary phone number was given and when I put the chip in my phone I get ‘Unregestered SIM’. When the folks at this up they check the eligibility of my...
I have a stupid question here lol I just purchase a Lenovo 10’ tablet can we use one of public mobile data plans for this tablet? Thanks in advance
Hi there. How does one update the number of seconds for the iPhone Message Manager to cut in? On the internet and with my past service provider, I have been able to do this myself by using *#61#<voice number>*11*<# of seconds desired>, but it appea...
Hi, My incoming texts stopped working after I came back from the US and after my US add-on expired. I read that a number of people had this issue. I am able to send texts, as well send/receive calls. It is only incoming texts that I am not receiving....
Hello, I am heading to the US next Saturday for four days. I'm going to buy a $10 day data plan (haven't decided which one yet). If I buy the plan on Thursday (a couple days before my scheduled departure), is there a way to test whether I have everyt...
I have a TD Cash Back VISA Infinite card and it says "Earn 3% in Cash Back Dollars ("PAP Rebate") on each $1.00 in payments made on a monthly or other regularly recurring basis for merchant bills, including insurance premiums, magazine/newspaper/onli...
Please help. I just switched my iphone 6 over from Telus and in the top left corner where the cellular provider is usually diplayed it just shows 'No service". MMS/calling/data doesn't work. My husband switched his phone over months ago the exact ...
Team,What Voice Mail number for New Brunswick?
Hi there, as I already said in title, my phone was just stolen last night and I have suspended my account and I am about to get a new phone with a new sim card. I need to file a police report and they require my old phone's IMEI number. I have tried ...
I want to switch to a number with another area code (Toronto's 647), but it's not available with PM. Is there a way to know if it is available, and which provider owns it (if I can only get it from a certain provider)? After that, is the only cost to...
Hi guys.I'm here for a short term stay (3 months) and I need a mobile plan. This afternoon I went to all major service providers (Bell, Virgin, Kudoo, Fido etc..) and I can't get a sim card from them because I don't have a Canadian credit card (I hav...
I'm extremely frustrated. I am traveling and have been using only the add-on US roaming package, as my billing cycle was not set to end until Feb 8 and it was already prepaid. I had set the plan to change on my billing date to the $25 basic plan for ...
I am thinking of switching providers to public mobile. I had been with the previous provider for a long time and have a really good plan that is no longer available. Would I be able to carry over my plan?
Hi, I ported my number from chatr more than 24 hours ago. I completed the transfer through the online form but I’m still getting mixed service. Inbound calls are still going to the old phone while outbound calls and texts work on the new public mo...
I ordered a Public Mobile SIM card, while trying to unlock my phone I entered my network unlock code wrong too many times and the phone started asking for the PUK code seen below: I've contacted the PM moderator to get the PUK code, but when I enter...
You need to update your voucher locations! I just spent 3 hours trudging in the snow - fell 3 times, going to the locations listed. Canadian Tire had vouchers but no reciept paper. The next 3 had never heard of public mobile. Until finally I found a ...
So I already posted a question in the community regarding why my phone asks for a SIM Network code when I put my Public Mobile SIM in it. I called my old provider and I am waiting for them to send me the code. But I have a bigger problem now... Since...
@CS_Agent For the last several months I've been getting someone else's calls. The calls come from many different numbers, and are all asking for the same person. I've talked to some of the people looking for the other person, and they say the other p...
Hello,So I've been using public mobile for a few months now and thistis the first problem ive come across. I am currently connected to the 4g network but I am unable to access any data. My billing reset was just 5 days ago and everything has been pai...
Does it mean that I have to pay 2$ extra like for example for a 25$ plan, do I have to pay 25$ each month or 27$? Thanks
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