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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! delete me

Edited: someone please delete this post.

40/4gb plan with unlimited nationwide calling

Hi all,Is it possible to add unlimited nationwide calling to this plan? What would it come to then 45 dollars per month?Please advise!Thanks

web browser and self-serve

hello, does the PM web site work well in all browsers or there are some issues? I think that I cannot use all features of the self-serve and purchase add-ons when I use Mozilla.When I login to my account and go to add-ons I cannot see and select any ...

this is somewhat hilarious....

so many people are having problems and a forum is their only support? no offence to anyone but all i can say is LOL

Which Moderator do I send to ?

Hello, I'm one of the many hear with the activation failed issue. Which mod should I send this PM to ? I just randomly picked Brooke_M but if there's someone else that I should send to, can you let me know ? Thank you,

Early 90 day renewal?

I currently have the old 90 day 6gb plan which is set to renew on Nov 24. I've already setup an upgrade to the 12gb plan come renewal time. However, I just recently ran out of data and have 7 days to go and dont want to buy an add-on as it is a was...

no internet, no incoming calls, no txt, only outgoing calls?

no internet, no incoming calls, no txt, only outgoing calls? i put in all the settings but nothing works? not sure what else to do samsung s7 edge ported over from wind

To all the MODS

Give yourself a pat in the back!You guys deserve it. Can't imagine the amount of hours you guys spent fixing issues.Keep up the great support you guys provide for us.

Resolved! Signup Froze at payment, now invalid sim

Hi Community, I signed up yesterday and tried to pay. It then froze for a while and eventually gave me a 404 error. My credit card was charged. I'm unable to login now or recover passwork (email not valid). I did not port my number, figured I would d...

Resolved! Modssss Helllllllllllpppppppppppp

@Shazia_K@Mary_M@Saray_O@Jeremy_M Plllllllleeeeeeassssssseeeeeeeeeeeeeeeeeee hellllllpppppppppppppppp and check 1 of the 80 messages I've sent you on Twitter, facebook, forums, and support tickets.

Resolved! Negativity For First World Problems

Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity whe...

Another succesful port from Wind

Just want to report a succesful port from Wind.I made sure that between the two accounts, address and name matches.Registered account with temp number.Then port number with the following informationAccount numberPinPhone numberName Everything done wi...

Didn't use too much of my data but on self serve is show more each time I log in

I am using wifi but each time I login to my self serve account it shows that I am consuming more and more data..since this morning I have used 75 MB, I signed last night and 98 % of my time was on wifi. Any thoughts?

Just activated sim card, "No service" no data,no talk no text.

Hi, i just received my sim card that i ordered a few days ago to sign up for the 3 months for 120$ promo. I went through the activation process and everything seemed fined. I also set up the apn properly but still no luck. When the sim card is insert...

Resolved! Why is CRTC a bad word?

Seriously? I tried to use the word "CRTC" in a subject line and it's profanity filtered?

Number not porting - no help from Support

Greetings Public Mobile community. I tried activating a SIM with Public Mobile while porting a number from Fido (yes, my bill is paid - I supplied my account #, name and IMEI). Gave me an error on activation, tried the SIM; nothign works. My account ...

6 Days No Service - Loosing my Business - Clients are mad :(

Your support request (#5237-6400) Please help... Unable to recive calls from last 6 days... loosing business and clients are mad. I am stuck, trying sending support messages but no response... this is bad...

Resolved! Account created but number not porting

My account is successfully created and I also put in my porting information at the time. However, my phone number is not active. Previous Rogers SIM is still active. Under Change Number, I see this message: We are experiencing difficulties in process...

Urgent: 7 Days of No response and not able to receive calls.

I have already waited patiently for a whole week now. I can not receive incoming calls for job interview, great. But now, getting no response is going to get me screwed by WIND. I have had Ticket#0789-4634 set up since last week. No emails back from ...

Help with plan renewal

I had initally signed up on the 90 day plan i.e. Ontario unlimited provincial and no text, no data. I changed the plan a few days ago to a month to month same ontario unlimited so the only change was from 90 days to 30 days. And it said it would app...

Remaining Data (MB) stating "Unlimited"?

I've got the 12GB Data plan and happend to check the usage screen here (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/Add-on-Usage/) and I noticed that underneath the "Remaining Data (MB)" heading it's saying "Unlimited". I'm just curio...

"No service" on my iPhone 6 - after switching over from Wind

A couple days ago I switched from Wind to PM. I ported my number over when I switched. However, the PM SIM card doesn't work on my unlocked iPhone 6. I've tested the card out in my old Nexus 5 and it worked seemlessly. I've tried deleting profiles, ...

Porting over existing Koodo phone number

Good day, i would need help in porting over my Koodo number to my PM account, i have pm'd one of the mods already but i fear that due to the number of people joinining that it might take awhile before she can answer, if any mod is available to help ...

Resolved! Activation failed

I was going through the SIM activation process (including porting my current cell number over from Rogers) but when I entered my payment info I got a failure message. I can't log into the self service though I recieved an email stating the self servi...

Phone has no service

I just transferred to public mobile a week ago and finally got my number ported yesterday but that I keep loosing phone service in and out! What is happening???

Resolved! Stuck in payment

I was trying to port my number from telus, everything went ok until payment section. I tried two of my credit cards, it says 401 error and cannot continue. I am not being charged, though, when I check my cc bill. I sent an e-mail about it and passed ...

No Cell/Data Service due to internal Koodo/PM database problem

Hi all, I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am. About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM h...

Awesome service!

I had ordered a SIM on Monday, Nov 7th, got the shipping confirmation on Wednesday, Nov 9th, and thought that it would get to Alberta the following week, due to the Remembrance Day holiday... when Monday, Nov 14th rolled around and still nothing, I f...

Can I keep 90-day my plan forever as long as my account is active?

I have recently switched to the 4gb/month 90-day plan. Will I be able to keep this plan on renewal on a recurring basis as long as I still active?What would happen if for whatever reason my payment couldn't go through on renewal?Thanks

Unable to port number from Koodo prepaid

I just activated my SIM with a new number and went into My Account to port my number from Koodo prepaid over to Public Mobile. When I enter my number and check eligibility, it says "We are experiencing difficulties in processing this request. Please ...

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