No Service Samsung Galaxy S6

[Rico]

I recently started using public mobile in August and the service and everything was working fine. This morning I decided to turn on my phone and the result was I had no service. I am also up to date with my bill payment which I paid last week so their should be no reason really why I do not have any service. My phone has been down since 9:00 This morning and there is still no difference. Some enlightment on the situation would be greatly appreciated. Please and thank you. -Rico

[Taekgun]

@Rico

Also try your SIM in a different phone to see if it works and determine if this is a SIM issue or a phone issue.

[Mana]

@Rico, have you log into your account and check if everything looks ok?

have you tried the troubleshooting steps that @pulp74 suggested?

if still no luck or if something seems wrong in your account then please send a private message to the moderator team @CS_Agent as @Audit13 suggested. 

Thanks. 

[Audit13]

You may contact the Moderator Team by signing into your community account, clicking on the envelope icon, and sending a message to the @CS_Agent . Include all relevant details regarding the issue and account information.

[pulp74]

Hi did you tried to do the very basics : take out your SIM card, check if it installed right, put it back. Reset your phone. If it still cannot find the network try to find Public Mobile manually by pressing search networks. If it does not help please contact the moderators. 

[Rico]

If possible I would to know how to get in touch with one of the operators