Phone is not working anymore, plan renewal issue

[zzguffy901]

Hello,

My wife's account has had a glitch of some kind, I think it just needs a payment but I am unable to sign onto her self serve. The account was set up for auto renewal/withdrawal so I'm not sure why this has happened.

Please assist,

[Shutdown]

Whenever this happens with me deleting the cache for PM on chrome generally fixes it for me.

[MarieHelene_L]

Hey there, 

Thanks for reaching out to us! I'll be glad to help you reactive your wife's services. 

In order for me to enter her account and look into it, could you please send me a private message with her phone number and 4-digit PIN number?

Thanks 🙂

Marie

[NDesai]

Self-serve is working right now so you should be able to log in. Try in another browser or using private/incognito browsing mode. 

If you still can't, send a private message to one of the mod with account and phone numbers.