Can't log into self-serf

[mpen]

Hi,

I can't log in at https://selfserve.publicmobile.ca/

I'm quite sure I know my password, but I used the "Forgot password" link anyway. Filled out my security question, got the email, set up a new password, and tried to log in again. Still couldn't do it.

Repeated this process two more times. I can change my password no problem, but I just can't log in.

I have two accounts with Public Mobile. The other one I can log in with no problem.

The problematic one -- I have a feeling it has something to do with the fact that I there's a Koodo account using the same email address.

How can I fix this?

[Samianauman]

Glad to hear thry will look after you

[mpen]

Hi @Pier, that link appears to be broken, but I found the article here: http://productioncommunity.publicmobile.ca/t5/tkb/articleprintpage/tkb-id/knowledge_base/article-id/...

I've contacted a mod. Thank you.

[Samianauman]

Try a different browser as well maybe that help

[SD08]

@mpen

As mentioned, you may need the help of a moderator.  They may get you to do another password reset from their end.  Since password resets are time sensitive, and since private messaging is the moderators' preferred method of communication, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. There is a checkbox next to "Receive email notifications for new private messages" which you can toggle on/off. Be sure to click save after making the change.

[Pier]

@mpen,

Sorry to hear that you can't log into your account. Just send a private message to one of the moderators and you'll get help. A single click on the link below will guide you on how to do that.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Yours,