Ported the wrong number
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05-08-2017 04:14 PM - edited 01-05-2022 02:03 AM
Okay I admit it. I'm an idiot. When try to port my number I put in one digit wrong. Now my Public Mobile SIM has the wrong phone number on it and I can't get the web site to port the proper one. Is there anything I can do?
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05-08-2017 09:21 PM
Thank you for the help. I've sent you my SIM and number to port. I think I typed it correctly this time!
Stephen
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05-08-2017 05:53 PM
Look at that, the issue is self correcting. The port is stuck and so major fiasco averted.
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05-08-2017 05:51 PM
Shazia thank you for the new info.
Also it has been a while since we had a member that is funny from his first post
Good luck OP
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05-08-2017 05:08 PM - edited 05-08-2017 05:55 PM
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05-08-2017 05:06 PM
yes, you are right @Samianauman. The port does fail but it the porting attempts does stay on the account and we need to cancel and submit with the right info 🙂
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05-08-2017 05:03 PM
Port suppose to get failed since details doesn't match up with account numbers isn't when port its required account number and pin along number you porting since user made a mistake on number its should suppose to fail but since shazia involved hoping she will explain for all of us !!!!
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05-08-2017 04:30 PM - edited 05-08-2017 04:31 PM
@VE6CPU, sorry to hear about this but I would think that the PORT would fail as with that number you wouldn't be authorized to port out that number but I am probably wrong. You will need to contact a mod by Private message. I will tag @Shazia_K, as well as I know she is around but in your message to her provide your SIM card number and the number you want ported and the one you did by mistake.
ETA: She already beat me to it.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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05-08-2017 04:28 PM
Hey @VE6CPU,
Oops, sorry to hear about this!
I will need to look into this for you, can you please send me your Public Mobile SIM card number along the right number you would like to port and also the account number with your old service provider.
Thanks,
Shazia
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05-08-2017 04:21 PM - edited 05-08-2017 04:28 PM
Mondays...am i right? It happens to the best of us. Are you allowed to do a number change or are you bloked from doing that (like change the phone number to a temp number)
I'll tag a mod for you.
@Shazia_K what else can be done here?