Ported the wrong number

[VE6CPU]

Okay I admit it.  I'm an idiot.  When try to port my number I put in one digit wrong.  Now my Public Mobile SIM has the wrong phone number on it and I can't get the web site to port the proper one.  Is there anything I can do?

[VE6CPU]

Thank you for the help.  I've sent you my SIM and number to port.  I think I typed it correctly this time!

Stephen

[will13am]

Look at that, the issue is self correcting.  The port is stuck and so major fiasco averted.

[zhadj030]

Shazia thank you for the new info. 

Also it has been a while since we had a member that is funny from his first post

Good luck OP

[Samianauman]

Thanks for updating shazia and appreciate your rapid response

[Shazia_K]

yes, you are right @Samianauman. The port does fail but it the porting attempts does stay on the account and we need to cancel and submit with the right info 🙂 

[Samianauman]

Agreed with shawnc13
Port suppose to get failed since details doesn't match up with account numbers isn't when port its required account number and pin along number you porting since user made a mistake on number its should suppose to fail but since shazia involved hoping she will explain for all of us !!!!

[ShawnC13]

@VE6CPU, sorry to hear about this but I would think that the PORT would fail as with that number you wouldn't be authorized to port out that number but I am probably wrong.  You will need to contact a mod by Private message.  I will tag @Shazia_K, as well as I know she is around but in your message to her provide your SIM card number and the number you want ported and the one you did by mistake.

ETA:  She already beat me to it.

[Shazia_K]

Hey @VE6CPU, 

Oops, sorry to hear about this! 

I will need to look into this for you, can you please send me your Public Mobile SIM card number along the right number you would like to port and also the account number with your old service provider. 

Thanks, 

Shazia

[xCameron94x]

Mondays...am i right?  It happens to the best of us. Are you allowed to do a number change or are you bloked from doing that (like change the phone number to a temp number)

I'll tag a mod for you.

@Shazia_K what else can be done here?