Calls are cut-off

[Trungdinh]

Hi there,

Can someone please look into why my calls are being cut off all the time? It was cut off at 15 second to a minute into the call. This happens to almost all my calls throughout the day.

This phone line is important, even more crucial now given our current situation. Please look into this as soon as you can. I’d hate to switch provider again given I just changed this for little over a month but if this sporatic service continues I would have to.

Thank you,

Trung

[Staliger]

@Trungdinh contact moderators so that they could restart your account, and it may help: send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

@Trungdinh  Sounds like your account needs to be reset because that is not normal. Best to submit a ticket and ask them to investigate.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[gblackma]

@Trungdinh  there are some capacity problems due to high usage. But it sounds like your service didn't reset properly. Try these tricks to reset it.
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

[NDesai]

@Trungdinh Are you on an unlimited talk plan? Do you experience this issue at different locations? Have you tried your sim in a different phone?