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Reactivate my plan.

Great Neighbour / Super Voisin

Unable to reactivate my plan online.

I click on submit and nothing happens.


Good Citizen / Bon Citoyen

If you been deactivated longer then  90 days then you need to get a new SIM card.

Not applicable

Your service won't work other than receiving texts (and maybe calls) but not outbound. Your account needs to be active of course.

You should be able to do all that via the self-serve. And then upon returning to Canada and maybe flipping in and out of airplane mode you can start to use your services.

@stockwot , what failed? Have you reactivated your account, and your service still isn't working? Thanks.  Here are some tricks to reset your phone service.
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5    minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .


If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)


Great Neighbour / Super Voisin

Not the solution.


Great Neighbour / Super Voisin


This doesn't work.

Could it be I'm in the US and on way back over the CDN border?


Model Citizen / Citoyen Modèle

All you need to do is top up your balance to get your plan reactivated....if it hasn't been 90 days.

Model Citizen / Citoyen Modèle

How long has it been deactivated?  If longer than 90 days then you need to get a new SIM card.

Mayor / Maire

@stockwot You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or You can also use 611 to make your payment.:
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks

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