[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Public Mobile rewards
I am confused, it says I have 3 anniversaries with public mobile but only recieve $2 loyalty dollars a month, shouldn't I be receiving $3? Cheers
Data won’t work
So I transferred my number from my previous provider and I got an email saying that went through but when I tried to set up my data by entering the APN, MMSC, and MMS information I don't have what everyone else has when they click Settings -> Cellula...
Resolved! Refer A Friend
I just signed up and used my friends promo code, however it didnt save me $10. Is that something that comes at a later time? Or should I have already received it??
Resolved! US add-ons
Hi, will there be other options in the future for add-ons for the US? Right now it's only for 10 days and that's not really handy when you stay for a month......Maybe a monthly plan (with prices that match that)?
Phone wont work
you don't have an active long distance add-onWhat do I do?
No service
I’ve purchase a public mobile SIM card. The activation is completed and active but no service. I contacted the previous service provider and got confirmation that the cell is unlocked. Does someone know what is causing this problem? I’ve tried puttin...
Changing Credit Card
HiI am trying to change the current credit to another but you don't permit this
Resolved! new SIM Not equipped for incoming calls
Okay, so i activated new SIM, first didn't worked at all, now i set APN all new and it works 50% i can call, but i can't be called, says "not equipped for incoming calls". How can this be fixed? Also recievieng text message, but can't send
SIM number
Where can i see the SIM number in my account? I just activated but doesn't work, maybe typed wrong SIM number...
USA addons
What's the matter with PM? Time after time after time they have failed to provide the service I've paid for. My account has been charged for the USA addon but 611 tells me that my phone plan doesn't have texting in USA .....such a load of crap. Cheap...
Resolved! Porting from lucky to public
How long? Been waiting 4 hours. I tried to fill in all info correctly but lucky don't exactly make it obvious which details are which.. thank you
Mod Contact...
How long do the mods usually take to respond to a port request?
Resolved! Credit card info stolen and will take two weeks to get a new one
Like the title says, my credit card info was stolen and my account was charged so I had to cancel it and get a new one sent. It will take upto two weeks to get it, but my account is due for payment in a week. What should I do?
Resolved! New Activation - Help
Just activated my new account with a new number and I am not getting any service... other sim cards work in my phone and the new sim card doesn't work in other phones... any suggestions... I have activated a number of Public Mobile numbers and have n...
Resolved! Confirmation of porting old number?
Looking at moving to PM but is there a way to confirm that I can port my number before ordering a SIM card and setting up my account? My number is currently with Virgin "home phone" and keeping it is a show stopper. Thanks!
Resolved! "No service" after signing up
Hello, I just signed up but it is showing "No Service". I tried on an iPhone 7Plus and a Pixel 3XL and neither phone connected to the Public Mobile network. I've tried restarting the phones multiple times, removing and inserting the SIM...etc. but no...
not getting a new number
Been trying to activate an account keep running into problems on second page. Have in RED across the top of page "OnlineActivation/PhoneNumber/LoadErrorMessage" which i don't think is good. If i click the port number box and then go back to new numbe...
Add ons
I burned through my data and put a voucher on. I tried to add data through self serve but can't remember my 4 digit pin. How do I get a new pin
Is Lost/Stolen Phone the best description of what it really is??
Recently I replied to the post far far below. While I have not been in the position to have to suspend service and for an elderly person that I am, over my 20 years of owning a mobile device I have never had the need to do so. I have purchased nume...
Incoming and outgoing calls
I am on the $15 a month plan gives me so many minutes per month do I pay for incoming and outgoing calls or just outgoing calls?
Forgot My Password, password reset isn't working
I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledIf anyone could help me out I would really apprec...
Resolved! Question about pausing an account and rewards
Hi Everyone, If I travel to a country outside of Canada or the US for a prolonged period of time (a few months), am I able to pause my account somehow, or do I need to keep it active? Is there a way to not pay for or have an active account for a few ...
Resolved! Your balance is too low
I received the following text message (within a conversation with someone) "2504: your balance is too low" My plan is unlimited talk and text. What does this mean?
Phones aren't updating to the time zone change.
None of the phones in our house on Public Mobile updated the time change this morning. As a result we almost missed our flight. Turns out it did update once we restarted the phone but heads up to anyone else out there that you may have to manually up...
Resolved! every month renewal date is different
I just realized that every month my renewal date move one day earlier, hard for my to track me data usage because I set up my phone same day every month to monitor it. Now I have to change date every month.
Resolved! activation problem
Hi, I just helped my friend switch from Fido to public. However, a few things is off, 1, i can send test messages fairly quickly, but receiving text messages take a noticably longer time2, i can call out, but no one can seem to call me3, internet dat...
Resolved! over autopay plan limit
Hello, I cannot see my data usage and have not been able to use any data, so I'm assuming I'm over my limit. How can I find out what's owed/how much I'm over and pay it?Thanks so much
Resolved! Setting my voicemail number
I am trying to set up my phone so that when it notifies me of a new voicemail and I select the notification, it will dial voicemail so I can hear the message.So far, the notification says voicemail number unknown. When I touch the notification, it ta...
Forgot my Username and password
I forgot my username and password to my self serve account
