08-29-2019 08:31 AM - edited 01-05-2022 06:43 AM
I am locked out of my account and can't get in.
Please help
08-29-2019 01:00 PM
Threads merged
08-29-2019 12:15 PM
@wanda
If a password reset isn’t working for you, click @CS_Agent then you should be able to compose a message to the mods.
08-29-2019 11:52 AM
I can't sign in to my account. I can't use "forgot password" . I can't seem to be able to send a message to a moderator.
Can anyone help?
Thanks
08-29-2019 08:46 AM
If the password reset doesn't work and you get the message account locked you will need to message moderator_team and ask them.
If it's payment related you can call 611 and top up via a voucher if no credit card is on file
08-29-2019 08:44 AM - edited 08-29-2019 08:47 AM
Have you tried the forgot password link ?
Try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you still have problems then contact a moderator.
You need help from the moderator here.. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 It can 48 - 72 hours for a response.
