Text Indicating January 1st Payment Due Date
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12-29-2019 12:18 PM - edited 01-05-2022 10:09 AM
Hello All,
Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In addtion, my wife received a similar text from Public Mobile.
Does anyone know what is going on?
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12-29-2019 08:01 PM - edited 12-29-2019 08:02 PM
@anardelli wrote:Hello All,
Today, I just received a text from Public Mobile indicating my payment is due on January 1st, 2020. However, when I log into my profile, it indicates my next payment is due January 20th, 2020 and my last payment was on December 21st. In addtion, my wife received a similar text from Public Mobile.
Does anyone know what is going on?
I just received the same message. I'm new to PM and my billing should be on the 10th, so I won't be happy if I get less than three week's service. The date on my account appears to be correct. I assumed that info must be linked to their reminders, otherwise that's a ridiculous waste of resources, but who knows?!
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12-29-2019 06:15 PM
@anardelli wrote:I can confirm my profile indicates a January 20th due date. Would the mods/support staff please chime in on this issue?
Try clearing you cache files and check again...I'm sure the notice will be amended later today or tomorrow. As you can see above...it's a common glitch today for some reason.
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12-29-2019 06:07 PM
I can confirm my profile indicates a January 20th due date. Would the mods/support staff please chime in on this issue?
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12-29-2019 12:28 PM
Hey there.
I just received the same message.
My payment is do January 01, 2020
But my account says may auto renewal date is January 20.
Something must be worng with the system.
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12-29-2019 12:24 PM - edited 12-29-2019 12:25 PM
My wife, a new user, received the same message requesting a Jan 1 payment and her auto payment is not due to 20 January.
Must be a system failure of some sort.
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12-29-2019 12:23 PM
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12-29-2019 12:21 PM
I just got this text on one of my public phones but not the other. our payments arent due till mid month
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12-29-2019 12:20 PM
Might be an errorm youre the 3rd person to post in the last 10 minutes.....log into your self serve account and see what it says in there.