Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, refered a freind about 2 weeks ago and she likes you so far. She used my number as a referal and I did get the $1 reward showing but not the the $10 credit yet. Is this normal?
My friend has a $10 for 50 minutes/30 days package. Her question is if she uses up all the 50 minutes before the end of the 30 days, can she still make phone calls? If so, how will she be charged? Thank you.
Hi, when I login to my account I don't why it doesnt show me how much data I have left. I also dont have data on my phone at the moment as I still have 4 days left. Does anyone know who I can contact for help?
I started my Public Mobile plan 4 days ago and transferred my number from my existing Fido account. When attempting to transfer the number over, the error page "Oh no! It looks like something went wrong, but don’t panic." appears. I have been unable ...
Can anyone explain to me what happens now with my phone plan? I've got a 4.5GB plan, the due date is OCT 20 and autopay is applied. So my phone must work until OCT 20 as well. But since 18.00 PM today, when I've tried, make a call I always hear "talk...
Hello, I've sent this question to the MODS 5 hours ago and haven't heard anything back yet... so thought I'd post here too. I'm new, so my apologies if I'm going about getting help the wrong way!Here's my question:Last night I created a new PublicMo...
Hello there I paid for a SIM Card October 10th, I got an authorization code via SMS. I got billed, but I never recieved a SIM Card.What is the authorization code for? Regards Bill
Hey all, I got a new SIM in the mail, so I plugged it into my phone, went to the website and attempted to set up an account. I got several SIM Invalid type errors and somehow in the process I think I botched the account setup. If I try to create a...
So in January 2018 my friend's credit card expired and she forgot to update the information.She eventually did renew but by that time I lost my Refer a Friend reward. My plan renewed at the end of January, and again in April and then July. From July ...
If I port out my PM phone number, will my PM account be closed automatically? I would like to port my Public Mobile phone number out to another company but I do not want my account PM closed and thus loose my referral rewards. Once the number is por...
Hi,How do I cancel the plan? I get a company phone and plan, don't need my own plan now. Anyone know how do I cancel the plan? Thanks
I need to talk to a moderator but dont kniw how
Hi,I recentely join the PM. When I try to sign up WeChat, and I didn't send SMS, but received one SMS only with the code for the wechat signup; however, after that I noticed that my allowable SMS was reduced by 10, how come? ThanksLester
I have bought a sim card from Walmart.Who can tell me a referal code ? thanks a lot.
I just join Public MobileI don’t receive any incoming calls ,they all go to voicemail ,I don’t why !! If anybody can help will appreciate
I will be travelling from Canada to Jamaica. Is there an add on so I can use my phone/text/data while away?
Location: Walkerton OntarioCannot make or recieve any calls, texts, use data.How do I determine if it is a network issue or not?
Please help! I made a payment and i can not use my service! I'm getting very frustrated. This is much harder then it should be. I've paid my money. And using this community is difficult. I can't reach a moderator, because i can't understand how!
I just want my money back the service is terrible
Hi. Trying to get service but still not working after 11 days.Day 2 I messaged mod team, 24~48 hour responce times, day 6 they said they talked to a tech and said they fixed things (said my sim was not activated properly?!?) and sent me a survey to c...
very Annoying!!! My Account keep Suspended because of wrong US roaming addon automatically purchased in each 10 days. then every 10 days later I will lost phone call and text services and have to send the help message to Moderator_Team to wait for ...
I purchased the Public Mobile sim about three weeks ago, but there's been no network. My phone is compatible with the sim--I checked before purchasing the sim.
Hello, I need advice. I tried porting my number over to Public Mobile on Oct 13, since then I have learn that my old provider has cancelled my old account and now my ported number is stuck/failed. I am unable to use the change to new number option on...
Hi there, I just transfered from Fido to Public mobile and for some reason I cannot receive any incoming calls but I can phone out. When someone tries to phone my number it says that my number isn't registered. It is the same number that I used when ...
I signed up 24 hours ago and had sent all the information to the moderators to have my number transfered from Koodo. I have not received any reply and the number has not been transfered. it says it takes 2-4 hours. What is taking so long?
Hi, I just activated my account and had my number ported over from Vonage. The port was fast and I can phone everyone - local numbers, out of province numbers, and US numbers. However, when I text numbers that are out of province and in the US, they ...
Hi there, I have a brand new Public Mobile account with a ported number from Freedom Mobile on an unlocked iPhone 7. I have no service. I’ve gone through old threads to try to solve this problem on my own but still no service. This is what I’ve tri...
A pretty short story: bought a SIM card for my mother-in-law, $20/month calls only plan, came home, realized she needed text messages to move Whatsapp etc. accounts, so went online and changed the plan to $25/month calls and text messages. On my cred...
I am only set up with the unlimited international text plan and unlimited provincial talk plan on my Canada cell phone with Public Mobile. When I travel to the USA, I know I can't "make" calls since I am out of the province but can I "receive" calls...
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