Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone know if the new Teracube Phone will work on the Public Mobile Network?
Any idea why this is happening? My payment is actually due Mar 1. Will be charged 3 times? Hmmm...wait and see?
Hi, I was a client a couple of years ago and I am trying to bring my phone over to public again. The issue is I think I need someone to delete my old username and login because it is somehow still active but it won't allow me to do anything with the ...
I have a telus phone with a tablet on the same account. Can I do a data share with the phone and the tablet on the same account, or do I have to have a different account for the tablet? It has a seperate phone number
I will be moving a 160 km in the next few months . Do I need to change any of my information? Will it affect my plan in any way?Thanks
Is it possible to set up and purchase a recurring talk add-on? I would like to have the '200 min US and Canada Long Distance - $8.00' add-on be added continually each and every month. If this is not possible, would the following solution work:Buy a q...
Hi,I just switch to PM. And experience d de porting stuck issue. Sent private message to modulator, no response. Would support ticket be different from private message? How to resolve this porting stuck issue or it's a special problem for PM?Thanks f...
Yesterday I succesfully transfered my number from Bell, (so glad to be done with them and to be here!) and I called them to make sure my account with them is now closed. Their customer service is horrible and I couldnt get a straight answer from them...
Signed up to Public Mobile and I went into Networks and it says that I am connected but still cannot get service! Help!
Hi, I have a $25 dollar plan with autopay. For some reason my autopay did not work today and my account got suspended. Message said to make a payment to reactive my plan. I bought a $25 payment voucher online from Recharge which I used and it change...
我想升级手机套餐，但是忘记了电子邮件，电子邮件密码，安全性问题，都忘记了，该怎么办？？
Have been subscribed to the $40 4.5GB plan for a while now, and receive a $2 loyalty award and $3 for Autopay. Upon looking at my credit card bill I noticed that I was charged 43.70. My charge should be $35 (after rewards have been applied) plus 15%H...
How do I change my public mobile sign in address to my new one?
For the love of God, PLEASE reset my password! I have sent multiple requests but no one has sent any link on my email to reset my password. It is so frustrated and impossible. Public mobile has the worst password reset system. Also DO NOT delete this...
My daughter transferred me over to public mobile today and she got a call from Telus saying public mobile needed my EMEI number to complete the transfer. I can't access my voicemail (where she left the info) so where do I leave my EMEI number to them...
Hi! I have bought a Shoppers Drug Drug Mart top-up voucher for $40, but I'm getting an error in using it to make a payment online. The error message that pops up reads "Unfortunately, Voucher # could not be added. Please verify the Voucher and try ag...
The staff at two separate Telus/Koodo/Public kiosks have tried to sell me on the fact that Public's 3G is really LTE, as they have no 3G network. They go on to say that it will display LTE on the phone as proof. And that it will not be throttled in a...
A few times I have received a voice mail, however my phone does not ring and it does not show up on the recent calls list. Has this happened to anyone else ? The few times it has done this it is a 604 number and is spam. I'm just wondering how this...
I know how to set up call forwarding from my phone, but unfortunately I flew out before doing it. My question: how do I set up call forwarding without access to the Public Moble network?I did not find a way to set it up from the self service portal.C...
Tried to pay with self serve with credit card and it cannot be processed. Dont know whats the issue.
Hey there, I think this may be a bug with my phone (Pixel 3a, Android 10), but maybe it has something to do with Public Moblie. I'm on the $15 plan with only 250MB of data, so I keep data turned off most of the time so as to not use it up unintentia...
I am switching over to Public and using my old number and old phone (Samsung S4 I think). Everything went smoothly with activating my new SIM, but once inserted it and turned my phone back on it is asking for a "SIM network unlock PIN". I have tried ...
I have ported my cell number from Rogers, my Rogers sim is no longer active but my public mobile sim has not activated with my Rogers number, the PM SIM was activated over 3 hours ago. I am also having problems getting into my account any advise plea...
Hey, I activated my account and see that I've been charged from Public Mobile on my credit card however I have not received a confirmation email, I cannot login to my account, I can't even reset password as it doesn't register my email.After activati...
When I try to port my number I get the following message. I think that Public Mobile should assist with porting problems. We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number c...
Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone ...
I need voucher to for recharge my public mobile sim. Could I get it from Walmart
Hi, I just pay the 3 months payment , if i want to refund other 2 months payments . How to do ? Ho Yan
I'm wondering if there is a way to suggest a new plan. Right now, I have the cheapest plan (15$ for 100 min talk, unlimited text and 250mb) and I would like to upgrade to a plan having unlimited talk.I obviously looked at the next plan (25$ for unlim...
Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed. However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating. Every-time I go to m...
