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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 77174 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77265 Views
  • 181 replies
  • 32 Bravos

Renew plan early

I paid $40+taxes to renew my plan but it is sitting in my account and my data has not been reset

simtre by • Good Citizen / Bon Citoyen
  • 1736 Views
  • 6 replies
  • 0 Bravos

My plan

I'm wondering why my plan is $27 when it should be $25 for 30 days and my husband has the same plan and his bill is $25 and then with discounts his his $21 and we both have the same features on our accounts pls advice thanks you 

Derekbb00 by • Good Citizen / Bon Citoyen
  • 2650 Views
  • 12 replies
  • 0 Bravos

Resolved! more data or change plan?

Thinking about changing the plan for my wife who is travelling and needs more data.Seems like a better deal to just change her plan for the 2 months she is travelling.Any disadvantages to changing from the $25 plan to $40 plan?Not sure if the charges...

HTime by • Good Citizen / Bon Citoyen
  • 2730 Views
  • 8 replies
  • 0 Bravos

Sim card never arrived

Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least  2 inquiries before.  But no replies that I am aware of and definitely nothing received by mail as promised. Is there a...

Peterdz by • Great Neighbour / Super Voisin
  • 1517 Views
  • 7 replies
  • 0 Bravos

Account expired can’t renew

I am able to login in my account and successfully added a $25 voucher and another $1 using credit card. I was on $25 plan before it expired. I do still have 19 days for the 90 day period to be over. Still can’t get the account reinstated. Pls help

afbhamani by • Great Neighbour / Super Voisin
  • 1563 Views
  • 6 replies
  • 0 Bravos

Resolved! $15 Plan

Hey guys, Was wondering if any of you guys know how the minutes consumption works for the 15$ plan. I have recently singed up for this plan and I thought that the incoming calls were free, but when I checked my usage recently it showed that I have us...

Aaron2229 by • Good Citizen / Bon Citoyen
  • 1728 Views
  • 2 replies
  • 0 Bravos

I have no data. Paid for add on still not working g

Hello there. I can't seem to connect to anything in. I had used all my data...so I purchased a 1gb add on. Now why can't I still not have any data.it says H+  if someone can help with this issue that would be awesome. I bought 1gb of us roaming. I ne...

Eugenius1977 by • Good Citizen / Bon Citoyen
  • 3964 Views
  • 21 replies
  • 0 Bravos

Resolved! Free Sim

I haven't been a member for a few years but I would like to get back to Public Mobile. I see now they are charging $10 to mail a sim card. Is there anyway to get one for free (in store or for returning customers)?  Bonus question. Having been on LTE ...

spoolinx86 by • Great Citizen / Super Citoyen
  • 2960 Views
  • 7 replies
  • 0 Bravos

Resolved! 3GB Promo?

1000000******* this is my account number  When I signed up I got a promotion that gives me 3 bonus GB of data. Is this a one time promo? Or is it 3 GB per month? Please clarify Edited by ShawnC13 removed account number 

Fiji by • Great Neighbour / Super Voisin
  • 2601 Views
  • 8 replies
  • 0 Bravos

Resolved! Number port over

I need my phone number ported over from MTS  I have already activated my account. thanks

Dboitson by • Great Neighbour / Super Voisin
  • 2484 Views
  • 7 replies
  • 1 Bravos

SIM card not registered

I activated SIM card online, ported phone from FIDO to PM. Unlocked phone Samsung GT-S 7582 but now I cannot detect TELUS as mobile provider. When I try to call I am getting error Not registered.. Please help resolve the issue. 

pedjaa by • Great Neighbour / Super Voisin
  • 1753 Views
  • 7 replies
  • 1 Bravos

Resolved! Autopay vs. Vouchers or Both?

I've been reading a few recent posts where members are sharing their experiences with purchasing vouchers from various online and retail locations, and sometimes for a slight discount @mimmo . I'm signed up for autopay as I assumed that was the best ...

emby by • Good Citizen / Bon Citoyen
  • 2795 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

I got my wife to cancel her Koodo account and Sign up with a Public Mobile account today. I didn't realize that I had to get a code before we activated the account. How do I get my 1 dollar a month refer a friend reward and my wife to get her one tim...

Cap34 by • Great Neighbour / Super Voisin
  • 2387 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM network pin

I just inserted a new SIM card into an old rogers phone. It is asking me for a SIM network pin. Can someone advise?

Velu by • Great Neighbour / Super Voisin
  • 1731 Views
  • 5 replies
  • 0 Bravos

Phone Service and data!

Lat month I paid for service by voucher..phone worked for calls but data lasted two days!...Paid again this month by voucher..Now phone service is not on at all!!..it sends me sa text saying my payment was successful..however did not turn my phone on...

NovaNova1 by • Great Neighbour / Super Voisin
  • 1345 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

I did not use my sim/phone for 6 months and were wondering if it is possible to get a refund or have the money deducted currently for the future months as i have resumed using the service/sim.

rmsr0256 by • Great Neighbour / Super Voisin
  • 2114 Views
  • 6 replies
  • 0 Bravos

Resolved! Question about referring credit

This month I found only $3 for referral credit,last month I got  $5 for referral ,so i think this month my 2 friends left the public Mobile.so I cannot get $2 for referral credit?

Jackhyf63 by • Town Hero / Héro de la Ville
  • 2371 Views
  • 11 replies
  • 1 Bravos

Resolved! I need my old number ported - cannot find SIMON in order to ask!

 I need my old number ported (I'm am activated and currently using a temporary number on PM) but I cannot find SIMON in order to request it. I know he popped up in the bottom right corner of the screen, when I was here the other day - but today it ap...

kermodi by • Good Citizen / Bon Citoyen
  • 3618 Views
  • 11 replies
  • 1 Bravos

credit card

I am trying to activate my new account but it will not accept my credit card.  Simon says to not use any symbols or PMB's or suite numbers in the address which I tried,  but then it does not exactly match my credit card address. Is there another way ...

rboydsmith by • Great Neighbour / Super Voisin
  • 2716 Views
  • 12 replies
  • 0 Bravos

Resolved! Question About Phone Number

Hi, I just activated a new sim and my province is BC but the number they gave me starts with 672. Is it possible to get a 604 number? Kind Regards, Doug 

Doug11 by • Great Neighbour / Super Voisin
  • 2671 Views
  • 6 replies
  • 0 Bravos
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