Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Community, When I attempt to submit a ticket to the moderator team from the SIMon interface, I am directed to a 404 page. I need a moderators assistance in porting my number from my koodo account. Regards, Wax
We recently moved from the US and parked our former US landline phone number with Anveo, which forwards calls to our Public Mobile phones really well. Text messages, however, either forwarded through Anveo, or originating from Anveo's SMS web tool, w...
When someone leaves a message, while I’m on the phone, the voicemail button won’t work.what can I do to fix this? I’ve already done a hard reset. I’m working from home so it’s important that I can use this feature. Thank you
I have been going through the 6 steps to activate online and the system has been stuck at step 3 for an hour and it only shows 'processing' at the bottom. There is no way this should take so long.
Hi PublicMobile community, Just curious about the services regarding missed calls. Because I believe other providers have certain notifications so that the recipient will ‘never’ miss anything. 1.) If I am in a middle of a call, and someone calls me...
Hi just switched from koodo mobile to this one. everything works great but when i switch my data on its not working at all. Yes i checked for airplane mode restrictions etc. Ive tried it all. I feel like its not been activated properly.. Someon p...
How can i log into self-serve if i forgot password and answer to my security question?
Tried to change plan from $15 to $25, top up 2 x $25 = $25, account balance showed only $25, but was told unable to change the plan
My $40 bill was paid March 12th but for some reason I can't call out to anyone. I get an automated message telling me to change/pay my plan. The payment was received and I can receive phone calls and texting/data isn't an issue. How do I fix this?
My current phone died, in the process of buying a new unlocked phone will I be able to use my sim card in my new phone or do I have to register it with PM? Yes, I will make sure it is compatible but once that is done and I know PM works in that phone...
Hi Everyone, There are so many people who are generating new posts but really should be searching the current threads first for the answer. Same questions, same answers. And it's so easy to use the search bar!Step by Step Ooohhh Baby!At the top of t...
I cannot make outgoing calls now.
I am looking to purchase a plan with publicmobile, but I want to pay myself every month rather than autopay. Is that an option? don't see that written anywhere.
I bought my SIM card at Walmart Thunder Bay on January 27th had no problem the first mine as soon as they upgraded I've had problems ever since I need help please I can't even figure out how to get to a ticket I've been hearing about
Hello folks Today I switched from my malfunctioning android to my flip phone for calls/texts and to my dismay and otter exasperation I have run into a problem with my flip phone. Just my luck, perhaps. I tested receiving MMS to my flip phone however ...
Hi, I understand that some companies removed the data cap on their mobile plans. Has pubic mobile done anything similar to that? Thanks!
For the last hour or so, I've been getting a message saying that "all circuits are busy" when trying to make calls in St. John's, NL. Could be a capacity issue with everyone working from home?
Hello Everyone, What is a Blog? What does one use it for? How do we create one in PM? Eliza5
I am out of Canada, returning 28 Mar, trying to reactivate my service, cannot do so, sign in will not allow me to sign in, any suggestions?
Hi,I moved from other operator to Public mobile, I could make call and send or receive sms or mms but unfortunately couldn't receive call, would you please let me know what happened to my sim card!!??BRAzam
Hello. Just returned from Months in Europe and in self isolation since my return Thursday. Put SIM card back in and network restored immediately (I didn’t cancel my service). I am in a remote location with no other internet connection for anoth...
I recently got started with PM (very happy so far :smileyhappy:), and followed the process described in the community and on the PM site for porting a land line to new cell phone. The process seemed to go as described. All working as expected. Only q...
I would like to have 1G of LTE data.I do an occasional voice call, say about 20 local minutes in a month.I don't call outside of Victoria.Do you think I can use the Data Only plan and buy 500 Canada Wide minutes each month, or does Data Only really m...
Hello how do I change my plan to 15$ per month ? I am under quarantine and phone is suspended as I was under 45$ plan . As soon as I can leave the house I will buy add on and change . Thanks Daniel Fedyk . My # 1************ Edited by ShawnC13 Remove...
Well I have only multimedia messages and internet no tax normal tax or calling in and out look at my account you could see the usage it's been quite silly
There was an error when creating my account, a second attempt told me an account already existed for that phone number. When I try to use the "forgot password" link, it says "Sorry, we’re unable to verify your email address". Any ideas how I can gain...
Hi! The card that I have been using to prepay PM all along now keeps declining the payment. Since I have another one now, I tried it, and was rejected by it also. I have just spent a lot of time with the card company, and I may have found the problem...
Hi, I already have a sim card from freedom mobile and I want to change it to public mobile without changing my phone number. Can I do that? Do I need to order a new sim card? How can I be sure my phone number does not change?
So, my credit card expired and I was due to renew my plan. When I went in to the self-serve portal, it was not working properly. I wanted to change my plan to something better, as my old plan is no longer worth it. - my old plan was $75 for 90 days ...
I have 18$ on my account but suspended, could I get 4 days grace as I need phone as I will be unable to go the bank for anot4 days and not set up on auto pay . Please need help thanks
