Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been talking a mod for almost 2 hours, they are taking 40 minutes to repsond and have not been helpful at alloanyone have any suggestions? I can call and text but can not receive either. how can a telecom company not have live support or an opti...
Hello, I recently transfered my number and service to Fizz because of better plans, however, they're having technical difficulties over there, and I'd like to come back with Public Mobile. I tried to log-in to my account to see how I could re-transfe...
EDIT: it's been 2 days already since the sevice was disabled and it seems no one knows what's going on.....2 days we paid for and 2 days without comunication when we're not home....I think it's time to find another provider....no a really good first ...
The government of Canada website suggests that a tier 3 brand offering of $15 per month for 250MB, 100 nation wide minutes, unlimited text is coming. I went over to the competitors site and I see that it is available already. Come on Public Mobile, w...
I bought a top up voucher yesterday morning and I’ve been trying to top up my account but it says that it’s not active. I have the receipts but it’s non refundable non returnable. It’s been over 24 hours. Can a Mod please message me
Public Mobile allows 2 types of (non-roaming) data add-on : 200 MB for $10 and 1 GB for $30. Which speed do we get: 3G or 4G ? Thanks, Paul
Hi,A friend suggested we keep connected with a few others on Google Hangout. I'm a bit hesitant as I only have a $10 monthly plan plus 500 MB of Data (which I have only used once, for about two minutes). I figure we may spend up to a half hour talkin...
Purchase a plan and sim card yesterday got home part of sim missing so had to purchase new sim card. Now cant get this new sim card added to phone as i wasent done setting up account Posted Edited by @stonechucker to remove personal and account info...
How long after requesting an add-on does it take effect? If, let's say, I wanted my add on to take effect at 11:00 pm tomorrow night, can I request that it starts then? (since that is ideal for my 10 day purchase) Or do I have to sign in and request...
Hi @CS_Agent Could you please check why I am missing the 10$ credit for March?
Hi there;I just registered with Public Mobile yesterday, and requested to transfer my land line to the cell phone. Not sure how this works, I never even gave our land line account number authorization? How long will this take to transfer over? I n...
I purchased the US roaming for $8. My phone is set with roaming turned on - it is connected to TMobile. But I am not receiving texts except when I am on wifi. Even got a message from Public Mobile that I was in the US and could purchase an add-on...
I recently had my account suspended for missing my payment date, so I discovered I had to update my Credit card, which I did, and then everything was good. Then I tried to make an add-on for long distance and I was told that my credit card could not ...
My new plan just topped up 1st time, on top of the low low prices I got my $2.00 credit for auto top up AND I got a community credit Whooo hooo, Thank you PM
Hello, I'm about to sign up for an account with Public Mobile. I want to use my existing phone number that I have with Shaw Cable. When I try to create an account, the first thing it asks for is a phone number so I can be texted sign up information. ...
Ok so i signed up for this put the number of the freknd who refered me but cant seem to get 25 $ reward. Also dont think i got the 10 off my plan dealmi should have?
Hi, I'm a new user, got my SIM card at Walmart, Halifax on Tuesday. I inserted on my phone Wednesday and got SIM card error. We tried every technical changes on the phone like rebooting, clearing Cache, bios mode changes etc, but the issue persisted....
Hi everyone, I paid for my plan hours ago and though my account says active, it will not make calls, send texts, use data, ect. When I make a phone call it tells me I need to put an add on for long distance calls, but my plan is Canada-wide, and rega...
This is my right adrees Edit: address removed by will13am. Please do not post personal information.
This Sim is not compatible with my iPhone 5c. Please refund my plan and cancel
Hi so I have 3 people referred on my account and they're all still on PM with auto pay, yet for the past couple months I've been slowly losing the rewards. It doesn't make sense as they're still with PM and are active users who pay their bills. They'...
HiI have top up my account couple days ago and it shows balance on my account of $40, which is my currentl plan but it still showing up as temporary suspened.Can you please remove suspension as i have enough blanace for my services.xxx-xxx-xxxx[name ...
I have a $1 referral reward in the Total Rewards earned area but not the image-based version of it. Obviously this isn't a major issue, if that $1 applies and is accurate. I just wanted to point out a potential bug (purple highlight below) with the p...
I've noticed this issue occuring with a lot of phones from the US, Whether they be from Verizon, T-Mobile, or Sprint. Personally, my phone is a Galaxy S7, from Sprint. The phone has been working fine for a couple years now, but i've always had this i...
How many voicemails are included in $35 for 30 days plan?
I have passed 30 days and I tried many times to change my phone number , everytime I got an erorr meessage that changing phone number is failed I'm wondering does anybody have a solution for that issue ?
, i have a customer , who applied payment voucher , its applied, shows active plan, but computer says you dont have active addon, no phone service or internet service working, please chech , i tried to change the new sim card, bu still same issue, pl...
The lovely CRA auditor I'm dealing with is not impressed with screen shot printouts of publicmobile billing. They actually went out of their way to mention it's not legal to charge HST without providing a bill with the companies HST number on it. I...
How do I change the credit card on my account to a different card? Doesn't seem to be a button for this. James Fielding
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