Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Unable to access my smart serve.I spoke with a rep who created an account with an incorrect email. I have since changed providers, I still remember my old public mobile number. I want to make sure my account is payed and not running interest. Pl...
The main reason why I'm hesitant to port over my main number over to PM is the lack of international roaming options. Chatr allows pay-per-use (PPU) roaming which is quite expensive however at least allows one to receive texts at no extra charge. Use...
hi all,I am new here and would like to be public mobile customer but can not even go thru first box on Activation Page. SIM Card DetailsPlease enter the 19-digit number that appears on your SIM card. After entering my sim card number correctly I am g...
Register phone to sim number
I saw a flash sale where I can get a $10 discount off my monthly plan if I entered my email, no code was emailed, before Jun 11 and signed up before Jun 26 which I did. Now after signing up I see no discounts, anyone know if something is wrong ¿ than...
I am aware that Public Mobile does not have roaming other than the US add on. Increasingly various secure (banking especially) websites are asking for two step verification and send a code by text to my phone so I can access the site. This means t...
First time with Public. Set up my account and all went well until I put the sim in the iPhone 6s... a msg came up saying “Sim not Supported” and goes on to say that the carrier is not supported and that I should request that it be unlocked. The thin...
Hi, wondering why the Data usage page says I have used 214MB of data, but when I go to the usage history page to see when I used this data, all entries for the past 30 days add up to only about 100MB? Keep in mind these are BOTH PM pages and NOT a c...
I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added?
from PM that only have 10 minutes left in my plan. Can someone explain me why?Thanks!
I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my accou...
I paid my account & attempted to log in to check out why my phone was not working this morning & it says log in disabled but will not allow me to et in using he "forgot password" option...
Looking for a mods help ported over a number can't receive calls
Was just wondering if a PM Guru can confirm if these instructions cover PM voicemail too? SEE HERE.
I will be out of Canada for over 6 months and will be using a different sim during that period. I don't want to keep paying for Public but at the same time I don't want this plan to be cancelled. Can I pause it till I'm back in Canada? If so, how do ...
1 Why am I not rewarded for the friend referral code.? It's a $10.00 amount.q 2. When am I going to get the full program for the 6month promotion where an activation for plans $35.00 or more accessed with the same email address between June 9-11 that...
I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.Thank you!
Please help me to reset my password
I recently cancelled my credit card and got a new one since i lost it. My autopay did not go through due to this (new card #). I just replaced my old card # with my new card # under the manage cards feature or whatever. So going forward I'm sure it w...
Hi,I am currently paid until mid July, but am now shopping for a new device and probably a new plan with a new provider. I don't need my current number either. What do I need to do to cancel my Public plan? Thank you,Mark
Hi, I received a "Come Back" promotion for $15 off my bill for 12 months specifically for my email address, and the offer is due on June 30.So I ported out my current service with Fido to PM today. But after I ported into PM and signed in to my accou...
Just signed up to Public Mobile and transferring a number from Rogers. when do I switch out the SIM Card?
Its been an hour now, so Im close to sending my sim card back for refund. The idea is I should be able to activate it. I have added the old account name, my alt contact number, and the correct serial number for my iphone. Note that the order of addin...
I asked for help couple of weeks ago regarding a mod looking into my account. The lazy Mod didn't even look into my account. All the Mod did was repost the same information that I gave to them, back to me. And other info that I already knew or could ...
