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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't sign up for Self Serve Forgot Phone Number

I can't sign up for self serve, its a pick of a sticky situation. I was going to use public mobile so i got the sim card and signed up and even got auto renew on, but completely forgot the phone number. I was about to put the sim card in the phone I ...

Resolved! Not able to make or receive calls

Hi!My phone out of nowhere can neither send nor receive phone calls, Ive been with Public Mobile a few months now and have no issues up until now, I have autopay set up and got the confirmation that this bill has been paid so I don't know why this wo...

Resolved! Can't log into Self Serve

Hi there, Apparently I don't have the correct password in my password manager for some reason. I changed my password last week but I guess I didn't update it. Now when I try to use the link for "Forgot my password" and I enter my email, I get a datab...

money was not taken out (picture attached)

Hello, I am not sure how the rewards work. Also me and my sister set to a auto pay service and she will be paying for the bill for both of us. Recently, it was the end/start of a new month cycle but only half of the money was taken out meaning bill ...

Access point information for my service area.

I am having difficulty connecting to a network for my data usage that isn't Wifi. It would be nice to be able to use the data I pay for through Public Mobile. My phone is likely setup wrong. It is a Motorola Droid Razr. My service area is Kamloops, B...

Resolved! New User: Applied for AutoPay, But The Fund Does Not Show

Hello, I recently switched to PM for my cellphone carrier and applied for the AutoPay rewards. However, when I log into my account, the reward does not appear on the "Available Funds" header.Also, I used a reference code when activating, but the $10 ...

Does it save if I send voucher photo on line?

Add-On not working

Initially, I have purchased an Add-on for $8.00 - US Unlimited calling for 10 day period after my payment, my balance showed as $8.00 till now everything went well. I waited for the Add-on to update on my plan. But, no luckI called Customercare and a...

I bought voucher from shoppers, but it couldn't add on, why?

I bought voucher from shoppers, but it couldn't add on, why? anyone have idea? thanks

Haven’t received my order

I ordered a SIM card on June 23. But I haven’t received it until now. Did you mailed it to me? How I can track it ?

Resolved! PuK

Im being told to enter my PUK number. Now locked out. Help please

Add-On

I have purchased an add-on (400 min Intl Long Distance (Incl Canada & US)) on July 6th, 2020. But now if i try to call outside of Canada, it is saying "Talk is not included in your current plan". Thanks in advance. I have submitted a ticket today. An...

Resolved! Date of Annual Loyalty Reward

Is there a way I can quickly check on-line the date I started my Public Mobile plan? I want to keep track of when my loyalty reward kicks in each year.

Add one too my plan

add one I purchased a add on and didn't realize my plan ran out that same day it just around June 30 the ish but the add-on wasn't credited to my account

Resolved! Data Add-Ons?

I just added 1 GB of data to my account, but don't see it showing up under Add-Ons?Is there a delay?

urgent

Resolved! urgent

im set on auto payment and now my account is suspended and there is no way i can get it running... chatted with simon too of no use... please help menoorbhanja

Resolved! Plan downgrade and promos

Hi,I am looking at downgrading from the $35 plan to $25 plan. Will I loose my add-ons and promos if I do that?Thanks,AK

Final bill with Telus, no credit

Not related to Public Mobile: This is a Telus Mobility billing matter.

Resolved! Activation issues

I went through the entire process of activating my new sim card..but there was an error finishing the activation process. Now it doesnt recognize my account and when I try to start over it says invalid sim number? Any suggestions

Can't Top Up

My plan ended today,i try to do voucher like i always have and only been getting "sorry we not able to process this request" and i don't remember my logins, I think i made them long ago and never really used them because i always just used voucher.So...

Resolved! Switching existing account to a new phone

I have a new unlocked phone . Do I need to do anything other than insert the SIM ?Does any info in the account profile need to be updated ?Thanks

Cannot make calls but can text? No sound when receive or send phone call?

I have an iPhone 7, and have nationwide calling with my plan and have been with PM for about 4 years now and haven't had any issues. But all of a sudden I cannot hear anything when answering or making phone calls? There is no sound of ringing or the ...

Renew plan early

I paid $40+taxes to renew my plan but it is sitting in my account and my data has not been reset

My plan

I'm wondering why my plan is $27 when it should be $25 for 30 days and my husband has the same plan and his bill is $25 and then with discounts his his $21 and we both have the same features on our accounts pls advice thanks you

Resolved! more data or change plan?

Thinking about changing the plan for my wife who is travelling and needs more data.Seems like a better deal to just change her plan for the 2 months she is travelling.Any disadvantages to changing from the $25 plan to $40 plan?Not sure if the charges...

Sim card never arrived

Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least 2 inquiries before. But no replies that I am aware of and definitely nothing received by mail as promised. Is there a...

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